A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A、Download manufacturer printer driversB、Restart the printer spoolerC、Check for Microsoft Windows updatesD、Check Device Manager
A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）
- A、Download manufacturer printer drivers
- B、Restart the printer spooler
- C、Check for Microsoft Windows updates
- D、Check Device Manager
相关考题：
A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?() A.TonerB.Transfer rollerC.FuserD.Pickup assembly
When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）A、The printer needs to be calibrated.B、There is a problem with the document being printed.C、The print head is clogged.D、An incorrect paper type is being used.
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer configuration wizard on the desktop.B、Check to see if the network printer is turned on.C、Verify that the printer is connected to the network.D、Check the local print queue for a failed print job.
A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）A、The printer needs to be sent to the manufacturer for maintenance.B、The printer’s firmware needs to be updated.C、A printer system reset must be performed.D、The maintenance page counter must be reset.
The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）A、The printer needs to be power cycled to clear the job.B、The print server’s queue needs to be checked.C、The printer needs to be set to factory defaults.D、The user’s workstation needs to be rebooted.
A user states that the inkjet printer is printing streaks on documents. Which of the following wouldresolve the issue?（）A、Use the printer’s clean option.B、Replace the printer data cable.C、Print the demo page from the printer.D、Reinstall the drivers.
A user states that their laser printer prints black and white streaks about half an inch wide down the left side of every page. Which of the following components MOST likely needs replacing?（）A、TonerB、Transfer rollerC、FuserD、Pickup assembly
A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?（）A、The corona wire is not supplying the correct voltage.B、The fuser is not reaching the correct temperature.C、The paper is card stock and is too thick.D、The paper has a humidity content that is too low.
Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）A、Log onto the user’s computer as a local administrator and install the printer.B、Make sure the user has permission to print to the printer.C、Create and implement a logon script.D、After the user has logged on， install the printer.
A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）A、has not been installed on the user’s computer.B、is not turned on.C、driver is corrupt.D、cable is unplugged.
A user is trying to connect a mobile IR printer to a mobile device with no success. Which of the following is the MOST important when printing to an IR printer?（）A、Enough lightB、Line of sightC、Correct printer driversD、Enough power
Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）A、The user is using a PostScript driver.B、The printer is not on the HCL.C、The user does not have the appropriate permissions to print.D、The printer driver is not installed on the terminal server.
User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer?（）A、Use infrared to print remotely.B、Unplug the printer and install it on the new pc.C、Share the Printer in Windows.D、Update universal drivers to allow printing.
A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?（）A、Replace the printer ribbon.B、Replace the pickup assembly.C、Replace the fuser.D、Replace the print head.
A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A、That the WEP key is disabledB、That the fuser is not faultyC、That the IP is staticD、That the buffer is not overloaded
You are the administrator of your company’s network. A user named Stephen in the graphics department logs on to his Windows 2000 Professional computer. He installs a shared color laser printer. The color laser printer is connected to a computer named Server1. The next day Stephen returns and logs on to a Windows NT Workstation 4.0 computer. Stephan reports that when he attempts to print a document to the shared color laser printer， the printer is not included in the list of available printers. You want to allow Stephen to send print jobs to the shared color laser printer from any computer on the network. What should you do？（）A、Configure a roaming user profile for Stephen’s user account.B、Configure the server properties of the printer system folder to connect to the shared printer.C、Install the printer driver for the print device on the Windows NT workstation computer.D、Upgrade the Windows NT Workstation computer to Windows 2000 Professional， and then import the profile settings for Stephen’s user account.
You are the administrator of your company’s network. A user named Lilly prints dozens of documents daily from her Windows 2000 Professional computer. Lilly reports that she receives a dialog box announcing that each print job she sends has printed successfully. Lilly’s default printer is a shared printer that is connected to a Windows 2000 Server computer. She wants to have this notification turned off because she prints so many documents. What should you do？（）A、In the server properties of the Printers system folder, clear the Notify when remote documents are printed optionB、In the server properties of the Printers system folder, clear the Notify computer, not user, when remote documents are printed optionC、In the default printer properties, select the Ports tab, and clear the Enable bi-directional support option D、In the default printer properties, select the Advanced tab, and clear the Advanced printing features option
You are the administrator for Company's network. Your account is configured to use roaming profiles and your username is Johan1. The profile is stored on a Windows 2000 Server computer named CompanyA. You log on to your Windows 2000 Professional computer and install a shared color laser printer. The color laser printer is shared from a computer named CompanyB. The next day when you return and log on to your computer you discover that when you attempt to print a document to the shared color laser printer, the printer is not included in the list of available printers. You want the printer connection to be available to you from any computer on the network. What should you do? （）A、On CompanyA configure a local user account for Johan1.B、On CompanyA change the file ntuser.man to ntuser.dat for Johan1C、Install an updated printer driver for the print device on the user’s computer.D、Grant Johan1 the Manage Printers permission for the shared color laser printer.
单选题A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）AThat the WEP key is disabledBThat the fuser is not faultyCThat the IP is staticDThat the buffer is not overloaded
单选题A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）Ahas not been installed on the user’s computer.Bis not turned on.Cdriver is corrupt.Dcable is unplugged.
单选题Users are having trouble printing in terminal services. The administrator finds that whenever acertain user prints the print spooler crashes. Which of the following is the MOST likely problem？（）A The user is using a PostScript driver.B The printer is not on the HCL.C The user does not have the appropriate permissions to print.D The printer driver is not installed on the terminal server.
单选题A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）AThe printer needs to be sent to the manufacturer for maintenance.BThe printer’s firmware needs to be updated.CA printer system reset must be performed.DThe maintenance page counter must be reset.
单选题Users are having trouble printing in terminal services. The administrator finds that whenever a certain user prints the print spooler crashes. Which of the following is the MOST likely problem?（）AThe user is using a PostScript driver.BThe printer is not on the HCL.CThe user does not have the appropriate permissions to print.DThe printer driver is not installed on the terminal server.
多选题A Laser printer keeps getting a "Memory Overflow" error when printing a particular document. Which three of the following are possible fixes？（）Areset the printer cableBreplace the toner cartridgeCdecrease the print resolutionDadd more RAM to the printerEreduce the RET（Resolution Enhancement Technology）
单选题The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）AThe printer needs to be power cycled to clear the job.BThe print server’s queue needs to be checked.CThe printer needs to be set to factory defaults.DThe user’s workstation needs to be rebooted.
单选题A user reports that printed pages are smearing after the pages come out of a laser printer. Which of the following is the MOST likely problem?（）AThe corona wire is not supplying the correct voltage.BThe fuser is not reaching the correct temperature.CThe paper is card stock and is too thick.DThe paper has a humidity content that is too low.
单选题When using an ink jet printer， a user reports that colors seem to be missing intermittently. Which of the following is MOST likely the cause？（）AThe printer needs to be calibrated.BThere is a problem with the document being printed.CThe print head is clogged.DAn incorrect paper type is being used.