单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()ARun the CHKDSK utilityBRun the disk defragmenter utilityCIncrease the capacity on the system volumeDConvert to a dynamic drive on the system

单选题
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()
A

Run the CHKDSK utility

B

Run the disk defragmenter utility

C

Increase the capacity on the system volume

D

Convert to a dynamic drive on the system


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