A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）
- A、Run the hard disk manufacturer’s diagnostic program
- B、Re-image the drive
- C、Replace the hard drive and load Windows
- D、Ask the user diagnostic questions
相关考题：
A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue?() A. The processor is faulty.B. The file system is fragmented.C. The modem drivers are corrupt.D. The power supply is faulty.
A user reports that the wireless network is slow and is able to see and access shared folders that areunknown to the user.Which of the following is the cause of the problem?() A.The SSID broadcast is disabled.B.Wireless router is improperly configured.C.The user is connecting to the wrong SSIDD.The wireless NIC is defective.
You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional.A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords.The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table.You need to ensure that the user can log on to the domain.What should you do?（）A. Reset the password for the computer account.B. Unlock the user account.C. In the user account properties, select the Password never expires check box for the user account.D. In the user account properties, select the User must change password on next logon check box for the user account.
An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A、Network data cables are damaged.B、Memory has become unseated.C、The user has defragmented the hard drive.D、Processor cooling fan is not functioning.
A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A、Power supplyB、DVD-RWC、Blu-Ray driveD、Motherboard
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
A user reports that after configuring the BIOS to boot to the hard drive first, the system still tries to boot from the optical drive. Which of the following is the MOST likely cause?（）A、Optical driveB、Power supplyC、CMOS batteryD、CD-ROM disk
A PC is powered on and begins POST. The PC takes a long time when scanning for drives. The BIOS reports no hard drive can be found but the CD-ROM is identified. The technician knows that there are two hard drives on the primary EIDE controller and a CD-ROM on the secondary EIDE controller. Which of the following is the MOST likely cause of the problem?（）A、Both hard drives have the master jumper in place.B、One hard drive is set as master and the other slave.C、The hard drive data cable is reversed.D、Both hard drives have the cable select jumper in place.
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue?（）A、The processor is faulty.B、The file system is fragmented.C、The modem drivers are corrupt.D、The power supply is faulty.
A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）A、Task ManagerB、NTBACKUPC、FDISKD、Disk Defragmenter
A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）A、The USB hub needs more USB ports.B、The USB hub is a version 1.1.C、The USB hub was not externally powered.D、The USB hub is a version 2.0.
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A、Warn the userB、Report through proper channelsC、Wipe the driveD、Give the computer back to the user
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A、The system has a fragmented hard drive.B、The drive interface needs to be changed.C、The user has too many documents on the hard drive.D、The system page file has an issue.
A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?（）A、chkdskB、fdiskC、defragD、format
A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）A、The SSID broadcast is disabled.B、Wireless router is improperly configured.C、The user is connecting to the wrong SSIDD、The wireless NIC is defective.
You administer your companys network. All client computers run Microsoft Windows Vista. A standard user reports that they are unable to install an application. You need to install the application. What should you do？ （）A、While the standard user is logged on， at the consent prompt， click Continue and install the application.B、While the standard user is logged on， at the credential prompt， provide administrative credentials.C、Create a .pwl file that stores administrative credentials. Double-click the installation file.D、Copy the contents of the CD-ROM to the local hard disk. Run the application installation from the local hard disk.
After removing several obsolete programs from a PC, a user is experiencing slower than usuallyprocessing times. Which of the following would be the BEST way to speed up the processing? （）A、Use an external hard drive.B、Defrag the hard drive.C、Add more RAM to the computer.D、Install a larger hard drive.
单选题A user reports that a newly installed external CD-RW is not working. Jill, a technician, is called and notes the user has the CD-RW drive, a flash disk, a rarely used external hard drive and a wireless network adapter plugged into an external USB hub. Which of the following is the MOST likely reason for the problem?（）AThe USB hub needs more USB ports.BThe USB hub is a version 1.1.CThe USB hub was not externally powered.DThe USB hub is a version 2.0.
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）AThe user has not registered the copy of Windows.BThe user has not applied at least Service Pack 1 to their system.CThe user does not know what site to access for the updates.DThe user needs to flush the DNS cache.
单选题User1 reports she lost her mobile device.She successfully remotely wiped the information from the device.Afterwards she reports she found the device， but she cannot access her mailbox or other content.What should you do？（）AInstruct the user to perform a hardware reset of the device.BYou should perform a Set-ActiveSyncDeviceAccessRuleCInstruct the user to change her passwordDMake the shell command Clear-ActiveSyncDevice -Identity User1
单选题A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）APower supplyBDVD-RWCBlu-Ray driveDMotherboard
单选题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）AThe system has a fragmented hard drive.BThe drive interface needs to be changed.CThe user has too many documents on the hard drive.DThe system page file has an issue.
单选题A user reports it takes a long time to load all applications and the hard drive LED is showing constant activity. Which of the following is MOST likely the issue?（）AThe processor is faulty.BThe file system is fragmented.CThe modem drivers are corrupt.DThe power supply is faulty.
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）AThe VLAN is misconfiguredBThe user has an improperly configured NICCThe DHCP server is downDThe DNS server is down
单选题You administer your companys network. All client computers run Microsoft Windows Vista. A standard user reports that they are unable to install an application. You need to install the application. What should you do？ （）AWhile the standard user is logged on， at the consent prompt， click Continue and install the application.BWhile the standard user is logged on， at the credential prompt， provide administrative credentials.CCreate a .pwl file that stores administrative credentials. Double-click the installation file.DCopy the contents of the CD-ROM to the local hard disk. Run the application installation from the local hard disk.
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）ANetwork data cables are damaged.BMemory has become unseated.CThe user has defragmented the hard drive.DProcessor cooling fan is not functioning.