单选题A user reports that the computer is running slowly. After running the SFC, a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory? ()AFORMATBSFCCHyperTerminalDDEFRAG

单选题
A user reports that the computer is running slowly. After running the SFC, a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory? ()
A

FORMAT

B

SFC

C

HyperTerminal

D

DEFRAG


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A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause?()A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.

A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?()A、The video cable is incorrectly attached.B、A corrupted or incorrect video driver is installed.C、An incorrect video card is installed in the computer.D、The video card is defective and needs to be replaced.

Under which of the following circumstances would a technician use IPCONFIG /RENEW?()A、After an unsuccessful rebootB、If a user’s IP address has been spoofedC、After using IPCONFIG /RELEASED、If the computer has an ARP address conflict

A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?()A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.

A user reports that the computer is running slowly. After running the SFC, a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory? ()A、FORMATB、SFCC、HyperTerminalD、DEFRAG

A user who is running Windows XP Professional reports that the computer monitor stopped functioning following an installation of an updated driver for the video card and that attempts to delete and re-install the original driver have not corrected the situation. Which of the following actions would be BEST to correct this situation?()A、Reset the system BIOS.B、Use System Restore.C、Change the color profile.D、Replace the video card.

Bob, a user, reports that his computer is running slower since he viewed an online training presentation. Bob is also receiving an increased amount of spam email. Which of the following is the MOST likely cause of Bob’s issue?()A、VirusB、WormC、Network bandwidthD、Malware

A customer reports to Karen, a technician, that a PC’s video card has recently been upgraded and the computer reboots randomly. The last few restarts have happened during movie playback, playing a video game, and video editing. Which of the following is the MOST likely source of this issue?()A、The card is not compatible with the hardware of the machine.B、The graphic driver for the card is corrupt.C、The video card requires additional power.D、The software the user is running is incompatible for the video card.

A user reports that the computer’s hard drive is constantly running and the hard drive light is constantly flashing. Which of the following tools would be used to resolve this issue without losing data?()A、chkdskB、fdiskC、defragD、format

A user named Tom reports that applications on his Windows 2000 Professional computer are running slowly. You notice that Tom’s computer has 64 MB of RAM and 100 MB free disk space. Which method can you use to improve performance?()A、Add Tom to the Power Users group.B、Set the total paging file to 75 percent of physical memory.C、Perform a disk analysis, and use the disk defragmenter, if recommended.D、Use disk cleanup to delete temporary files and unnecessary program files.E、Ensure that the performance options setting is optimized for background services.

You are a desktop administrator for your company. A company user reports that he is unable to use his Bluetooth-enabled mobile phone with his Bluetooth-enabled Windows XP Professional computer. He is trying to play audio from the phone through the speakers on his computer. You verify that other Bluetooth devices work properly with the user’s computer. You test the speakers to make sure they are in working order. You also verify that the mobile phone can send output to a computer. You then discover that the phone cannot detect the computer.You need to ensure that the user can use the phone with his computer. What should you do?()A、Place the phone in Bluetooth discovery mode.B、Place the user’s computer in Bluetooth discovery mode.C、Add the phone and the computer to the same Bluetooth Personal Area Network (PAN).D、Install mobile phone synchronization software on the user’s computer.

ou share a computer with other users.  You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions.  What should you do?()A、After each error occurs, perform a Microsoft Windows Update scan.B、Turn on the Windows Problem Reporting feature for all users.C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.

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单选题The /Reports folder is a compressed folder on an NTFS partition on your Windows 2000 Professional computer. You want to copy the /Reports folder to an uncompressed folder in the same NTFS volume. You want the /Reports folder to remain compressed after it is copied.  What should you do?()ACopy the folder.BCompress the target folder, and copy the folder.CApply compression to each file in the /Reports folder, and copy the folderDUncompress the /Reports folder, compress the target folder, and copy the folder

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单选题A user reports their laptop computer can no longer connect to a server. The computer works correctly in a different office. Which of the following tools would be used to troubleshoot this issue?()ACable testerBMultimeterCFiber splicerDLoopback plug

单选题A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?()AThe file associations were not returned after the software was uninstalled.BThe user is not opening the files correctly.CThe uninstalled software has corrupted all the audio files on the computer.DThe sound card is not properly configured.

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单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()ARun the CHKDSK utilityBRun the disk defragmenter utilityCIncrease the capacity on the system volumeDConvert to a dynamic drive on the system

多选题You are a network administrator for ExamSheet.net's Windows 2000 network.  A user named Sandra has a Windows 2000 Professional computer with a single hard disk with two partitions configured as drive C and D. A pagefile has been configured on Drive C:. Sandra reports that applications on her Windows 2000 Professional computer are running slowly. You notice that Sandra's computer has 64 MB of RAM. Her hard drive contains 70 MB of free disk space on drive C and 160 MB of free disk space on drive D.You want to improve the performance of Sandra's computer.  What should you do?()AMove the paging file to drive DBUse Disk Cleanup to delete temporary files and unnecessary program filesCPerform a disk analysis, and use the disk defragmenter if recommendedDEnsure that the Performance Options window is optimized for applicationsEEnsure that the Performance Options services.

单选题A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?()AThe video cable is incorrectly attached.BA corrupted or incorrect video driver is installed.CAn incorrect video card is installed in the computer.DThe video card is defective and needs to be replaced.