PD0-001 题目列表
单选题When is it advisable to dump the waste toner from a technicians service vacuum？（）AWhen it is full.BIt is not recommended.CBefore performing preventative maintenance.DAfter each call.
单选题The customer has a dedicated ink jet fax machine that is used to send and receive faxes only from the corporate office. The user complains of streaks on the received faxes while the internal self-prints are fine. Which of the following should a technician recommend？（）AClean the scanner glass on the distant machine.BClean the scanner glass on the local machine.CClean the printer head on the local machine.DCall the telephone company to increase the line signal level.
单选题The polygon mirror is located in which of the following components？（）ADeveloper unitBScanner unitCFuser unitDLaser unit
单选题A technician is troubleshooting a network connectivity issue on a MFD and would like to eliminate the possibility of another device on the network having the same IP address. The technician should：（）Adisconnect the MFD and ping the IP address.Bdisconnect the MFD and ping the subnet mask.Cdisconnect the MFD and ping the loopback address.Drun the ipconfig command from the command prompt.
单选题Which of the following types of media would MOST likely cause above normal amounts of machine jamming？（）AEnvelopesBColored mediaCLetterheadDPre punched
单选题Which of the following would be the BEST process for the technician to follow when beginning to diagnose a unit at a customers site？（）ACheck the printers error log， and then inform the primary user what the issue is.BGo directly to the printer and investigate any issues that are found.CInvestigate the printers status， then ask the primary user to write down what they think is wrong.DGather information from the primary user， and then evaluate the printers condition.
单选题A customer has installed a new computer on their network. They can print to the printer but the option for duplex printing is not available. All other computers have the option. Which of the following is the cause of the problem？（）AThe new computer is printing to the wrong IP address.BThe new computer is using the wrong protocol.CThe driver port is not setup correctly.DThe option has not been selected on the driver.
单选题The proper safety guidelines for handling any device specific consumables can be found in which of the following documentation？（）AMaterial Safety Data SheetsBInstallation GuidesCConsumer ReportsDDevices Parts Catalog
单选题Which of the following is the purpose of a torque limiter in a roller？（）ATo reduce wear and tear on rollers.BTo provide resistance but still allow some slippage.CTo limit the amount of movement by media.DTo make it easier to replace rollers.
单选题In which of the following sections of an MFP would a technician find a Xenon Lamp？（）AThe paper feed sectionBThe fuser sectionCThe scanner sectionDThe transfer section
单选题When onsite repairing a printer the technicians cell phone rings and it is a personal call， how should the technician handle this？（）AAnswer the call and talk to your friend at the customer site.BAnswer the call and tell the friend you will call them later.CLet it go to voicemail， call them back between service calls.DLet it ring and call the friend back when the customer leaves.
单选题Which of the following failed components would be responsible for the fuser unit not heating properly？（）AHalogen lampsBBall bearingCHot rollerDPressure roller
单选题Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）AGather information from the customer.BIsolate the problem on the device.CRead the service documentation for possible causes.DCheck the parts life counters.
单选题Which of the following components is part of the ink dispersion system？（）APrint HeadsBCleaning headsCPickup RollerDCharge Assembly