A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A、Plug in an external monitor to test the video card.B、Run a check disk scan to verify there is no corruption.C、Check if the laptop is now on battery power.D、Have the LCD screen replaced with a known good screen.
A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）
- A、Plug in an external monitor to test the video card.
- B、Run a check disk scan to verify there is no corruption.
- C、Check if the laptop is now on battery power.
- D、Have the LCD screen replaced with a known good screen.
相关考题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.
A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?() A. Privacy filterB. Refresh rateC. Use a digital signalD. Brightness
A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?() A. Native resolutionB. Color depthC. Minimum brightnessD. Maximum brightness
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?() A. Windows Firewall settingsB. DHCP settingsC. Disable HomeGroupD. Wireless on/off switch
A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）A. Ensure the projector is receiving powerB. Verify the laptop is not running on batteryC. Toggle the function key for displaysD. Replace the projector cable with another
A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A. Plug in an external monitor to test the video card.B. Run a check disk scan to verify there is no corruption.C. Check if the laptop is now on battery power.D. Have the LCD screen replaced with a known good screen.
A user reports sporadic connectivity with their wireless connection. A technician determines thewireless speed reported by the laptop to be 1Mbps.Which of the following is the MOST likely cause of this issue?（）A. The client does not support 802.11nB. Incorrect frequency on the client is being usedC. Incorrect encryption on the APD. The client distance from the AP
A user is experiencing headaches and motion sickness symptoms when using their new computermonitor. Which of the following can a technician adjust to help the user?（）A、Privacy filterB、Refresh rateC、Use a digital signalD、Brightness
A user reports poor picture quality with a laptop connected to an LCD. Which of the followingshould the technician check FIRST for optimal picture quality?（）A、Native resolutionB、Color depthC、Minimum brightnessD、Maximum brightness
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if the user account is lockedB、Check group policyC、Check the drive for fragmentationD、Check NTFS permissions
A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）A、Windows Firewall settingsB、DHCP settingsC、Disable HomeGroupD、Wireless on/off switch
A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）A、Remotely connect to the user's laptop and review the network configuration settingsB、Ping the web server from inside the network to ensure it is still up and running.C、Check to make sure the company's website is accessible from the Internet.D、Ensure the Ethernet cable is securely plugged into the user's laptop
A user installs a laser jet printer on a Windows XP desktop. The user states that Windows XPgeneric printer drivers were used. When the user prints a document, the pages are printing out with random symbols, letters, and numbers. Which of the following should the technician do?（）A、Download manufacturer printer driversB、Restart the printer spoolerC、Check for Microsoft Windows updatesD、Check Device Manager
A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）A、BacklightB、InverterC、Loose cableD、Lid switch
When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）A、The keyboard driver needs to be updated.B、There are conflicting serial ports.C、The mouse driver needs to be updated.D、The user is brushing the touch pad while typing.
A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）A、The hinge on the display panel is damaged.B、The display cable is loose or damaged.C、The display panel is defective.D、The video controller on the system board is defective.
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A、Agree with the user’s complaintsB、Clarify the user’s statementsC、Minimize the user’s criticismD、Shadow the other technician on the next repair
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）A、Ensure the projector is receiving powerB、Verify the laptop is not running on batteryC、Toggle the function key for displaysD、Replace the projector cable with another
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A、Reboot the computer.B、Replace the touchpad.C、Clean the touchpad.D、Update the driver.
A user reports that their touchpad no longer works on their laptop. Which of the following is the FIRST troubleshooting step?（）A、Plug in USB keyboardB、Check for a disable switchC、Contact the laptop manufacturerD、Plug in a USB mouse
A user reports being occasionally disconnected from the server. Which of the following tools couldthe technician use to determine if it is the client or the server that is dropping the connection?（）A、Packet snifferB、MultimeterC、Load balancerD、Throughput tester
A user reports sporadic connectivity with their wireless connection. A technician determines the wireless speed reported by the laptop to be 1Mbps. Which of the following is the MOST likely cause of this issue?（）A、The client does not support 802.11nB、Incorrect frequency on the client is being usedC、Incorrect encryption on the APD、The client distance from the AP
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）A、If the wireless is enabledB、If the laptop is connected to the correct gatewayC、If the SSID is enabledD、If the DHCP address scheme is correct
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
单选题A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）AIf the wireless is enabledBIf the laptop is connected to the correct gatewayCIf the SSID is enabledDIf the DHCP address scheme is correct
单选题When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）AThe keyboard driver needs to be updated.BThere are conflicting serial ports.CThe mouse driver needs to be updated.DThe user is brushing the touch pad while typing.