单选题A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? ()AA Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?BI understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.CIf the paper was so important to you, you should have created a backup copy so you could finish it on another computer.DI do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.

单选题
A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? ()
A

A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?

B

I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.

C

If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.

D

I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.


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单选题A user reports that he is unable to start his computer. He provides the following information:.The boot partition is encrypted by using BitLocker Drive Encryption (BitLocker). The user cannot locate his BitLockerrecovery key. You need to start Windows 7 on the computer. The solution must use the minimum amount ofadministrative effort. What should you do?()AFrom the BIOS, disable the Trusted Platform Module (TPM).BStart the computer from the Windows 7 installation media and select Install now.CStart the computer from the Windows 7 installation media and select Repair your computer.DStart the computer from the Windows 7 installation media, press SHIFT+F10, and then run CHKDSK.

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单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?()ARun the CHKDSK utilityBRun the disk defragmenter utilityCIncrease the capacity on the system volumeDConvert to a dynamic drive on the system

单选题Your company has an Active Directory forest that contains eight linked Group Policy Objects (GPOs). One of these GPOs publishes applications to user objects. A user reports that the application is not available for installation. You need to identify whether the GPO has been applied What should you do()ARun the Group Policy Results utility for the user.BRun the Group Policy Results utility for the computer.CRun the GPRESULT /SCOPE COMPUTER command at the command prompt.DRun the GPRESULT /S  /Z command at the command prompt.

单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?()ANetwork data cables are damaged.BMemory has become unseated.CThe user has defragmented the hard drive.DProcessor cooling fan is not functioning.

单选题A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? ()AA Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?BI understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.CIf the paper was so important to you, you should have created a backup copy so you could finish it on another computer.DI do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.

单选题A customer reports to Karen, a technician, that he is experiencing problems with the display after his computer is fully booted but reports seeing the BIOS splash screen during boot. Which of the following would MOST likely be the cause?()AThe video cable is incorrectly attached.BA corrupted or incorrect video driver is installed.CAn incorrect video card is installed in the computer.DThe video card is defective and needs to be replaced.