单选题A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）AClean the toner cartridge.BChange the paper.CReplace the fuser.DPrint a test page.
单选题
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）
A
Clean the toner cartridge.
B
Change the paper.
C
Replace the fuser.
D
Print a test page.
参考解析
解析：
暂无解析
相关考题：
A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）A. Cycle the power on the network printer.B. Verify the network cable is connected to the printer.C. Reinstall the printer driver.D. Restart the print spooler service.
Which of the following should the technician do FIRST when removing a paper jam?() A. Open all the doors in the printer.B. Clear the print queue.C. Turn the printer off.D. Take the printer offline.
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?() A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer configuration wizard on the desktop.B、Check to see if the network printer is turned on.C、Verify that the printer is connected to the network.D、Check the local print queue for a failed print job.
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）A、Perform a full system backup.B、Follow up with the customer, verifying satisfaction.C、Ask their manager to contact the customer.D、Perform a complimentary virus scan.
A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）A、fuserB、ozone filterC、transfer coronaD、primary corona
A technician has resolved a paper jam. After the jam is cleared, the display continues to indicate that the printer is jammed. Which of the following should be performed NEXT?（）A、Power cycle the printerB、Print a test pageC、Remove all the paper trays and restart the printerD、Remove and replace the roller
A technician receives a dot matrix printer for repair and the work order states that the printer is only printing one-half of each character. Which of the following should the technician replace？（）A、print headB、fuserC、injectorD、print nozzle
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）A、Clean the toner cartridge.B、Change the paper.C、Replace the fuser.D、Print a test page.
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
A laser printer is sent for repair and the work order indicates that there is an image printing problem. Which of the following should a technician do FIRST to confirm this problem？（）A、Run the calibration feature on the laser printer.B、Run a self-test image page from the printer.C、Clean the corona wire and return printer.D、Print a test page from a computer.
A laser printer has a vertically repetitive print defect. Before attempting to repair the printer，a technician should determine：（）A、the distance between the spots.B、which paper tray was used to print the document.C、which driver was used to print the document.D、which application was used to print the document.
Which of the following should the technician do FIRST when removing a paper jam?（）A、Open all the doors in the printer.B、Clear the print queue.C、Turn the printer off.D、Take the printer offline.
A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）A、That the WEP key is disabledB、That the fuser is not faultyC、That the IP is staticD、That the buffer is not overloaded
A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A、Damp towelB、Compressed airC、Alcohol wipeD、Computer vacuum
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
单选题A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）APrinter driverBProtocol stackCNetwork connectivityDCorrect patch application
单选题A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）AAsk the customer to wait and answer the phone call.BTalk on the phone while listening to the customer.CHand the phone to a coworker to answer the call.DSilence the phone and then listen to the customer.
单选题A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）ADamp towelBCompressed airCAlcohol wipeDComputer vacuum
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）AAgree with the user’s complaintsBClarify the user’s statementsCMinimize the user’s criticismDShadow the other technician on the next repair
单选题Which of the following should the technician do FIRST when removing a paper jam?（）AOpen all the doors in the printer.BClear the print queue.CTurn the printer off.DTake the printer offline.
单选题A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）AThe technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.BThe technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.CThe technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.DThe technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
单选题A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）ARun the printer configuration wizard on the desktop.BCheck to see if the network printer is turned on.CVerify that the printer is connected to the network.DCheck the local print queue for a failed print job.
单选题A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）ACycle the power on the network printer.BVerify the network cable is connected to the printer.CReinstall the printer driver.DRestart the print spooler service.
单选题A technician is performing scheduled preventive maintenance on a laser printer. Which of the following should the technician clean or replace？ （）AfuserBozone filterCtransfer coronaDprimary corona
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）APerform a full system backup.BFollow up with the customer, verifying satisfaction.CAsk their manager to contact the customer.DPerform a complimentary virus scan.