单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）AAgree with the user’s complaintsBClarify the user’s statementsCMinimize the user’s criticismDShadow the other technician on the next repair
单选题
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）
A
Agree with the user’s complaints
B
Clarify the user’s statements
C
Minimize the user’s criticism
D
Shadow the other technician on the next repair
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