220-701 题目列表
单选题Proper lifting technique for heavy items is:（）Ato use gloves to pick up the item.Bto squat and lift from the legs.Cto have two people bend down and pick the item up.Dto bend down and lift the item up.
单选题A technician needs to replace a computer’s hard drive. Which of the following should thetechnician do FIRST?（）ARemove network connectionsBRemove the RAMCSelf ground on the computer caseDDisconnect power to PC
单选题Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous desktop PCs?（）APort replicatorBDocking stationCUSB hubDKVM switch
单选题Which of the following expansion cards can be installed into an AGP slot?（）AModemBNetworkCVideoDRAID
单选题Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line?（）APCI tuner cardBPCI modemCPCI SCSIDPCI Ethernet
单选题Several users have recently been calling the helpdesk about a recent network outage. These calls have increased in the last hour and are all by different users calling about the same issue. Which of the following types of communication skills should the helpdesk technicians MOST likely exercise while answering each call? （）ATalk to co-workers while interacting with customers to help diagnose the issuesBBe culturally sensitiveCProvide each user with a complete, detailed report of the current outage statusDListen and do not interrupt a customer and then provide a brief status update
单选题What is the MINIMUM Windows Experience Index recommended for using Aero enhancements in Windows 7?（）A2.0B3.0C4.0D5.0
单选题Which of the following describes the random access memory limitations with Vista 64-bit operating system?（）A2GBB4GBC8GBD128GB
多选题Which of the following are potential sources of EMI?（）AStrong magnetsBToaster ovensCCordless phonesDFlat panel TVsEAC power runs
单选题A user wants to install an external hard drive using the fastest connection available. Which of the following should the technician recommend?（）AUSB 1.1BeSATACUSB 2.0DIEEE 1394
单选题The most important customer a technician has is:（）Athe customer standing right in front of them.Bthe customer who owes the company the most money.Cthe customer calling on the phone.Dthe customer they have an appointment with in an hour.
单选题A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）AStartRuntype ipconfigclick OK and ask user to read the results.BStartRuntype cmdclick OKtype ipconfig /flushdnspress enter and ask user to read the results.CStartRuntype cmdclick OKtype ipconfig /releasepress enter key and ask user to read the results.DStartRuntype cmdclick OKtype ipconfig /allpress enter key and ask user to read the results.
单选题Which of the following interfaces are typically supported on the input side of a KVM switch?（）APS/2, VGA, USBBDB25, DB9, PS/2CPS/2, DB9, USBDPS/2, DB25, VGA
单选题A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）AThe contrast setting needs to be raised from the default.BThe monitor firmware was not updated.CThe new monitor has a different native resolution.DThe monitor needs to be degaussed to clarify the picture.