单选题A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take?()AContact the IBM FTSS to replace the driveBContact the IBM CSR or SSR to replace the driveCOrder a replacement driveDContact IBM Service

单选题
A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take?()
A

Contact the IBM FTSS to replace the drive

B

Contact the IBM CSR or SSR to replace the drive

C

Order a replacement drive

D

Contact IBM Service


参考解析

解析: 暂无解析

相关考题:

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?() A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()A、Perform a full system backup.B、Follow up with the customer, verifying satisfaction.C、Ask their manager to contact the customer.D、Perform a complimentary virus scan.

A customer is involved in an IBM critical situation (CritSit). The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM?()A、The business partner was required to perform a TDA and failed to do soB、The business partner recommended a nonworking configurationC、The business partner did not support the customer correctlyD、The business partner failed to sell Remote Technical Support (RTS)

The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation, the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer?()A、Recommend the customer call EMC.B、Recommend the customer call IBM hardware support.C、Recommend the customer contact SupportLine.D、Recommend the customer re-creates the volume groups.

Upon announcement,the specific details surrounding the Virtual I/O Server requirements and performance are still being defined.  The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this?()A、Design the solution and present it confidently so the customer does not question it.B、Design the solution and ensure the customer understands the unknowns with the new technology.C、Explain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.D、Explain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.

A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take?()A、Contact the IBM FTSS to replace the driveB、Contact the IBM CSR or SSR to replace the driveC、Order a replacement driveD、Contact IBM Service

Your customer has converted from traditional servers to BladeCenter technology and has a requirement for an RSA adapter on a new BladeCenter server.  Which of the following options would you use? ()A、Remote Supervisor Adapter II (RSA II Slimline)B、Management Module, which comes standard on the BladeCenterC、Acoustic Attenuation ModuleD、Ethernet NICs

A manufacturing customer has liminted space remaining in their data center and is concerned about rising power costs. The customer applications require very large amounts of memory. They want server redundancy and no downtime. Which of the following architectural features should be discussed with them?()A、iDataPlex with vSphereB、Four x3550 M3 servers,vSphere and racksC、BladeCenter, HX5 blades and vSphereD、One x3950 X5 servers andvSphere

A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?()A、operator trainingB、cache size of the two clustersC、fibre bandwidth capability between the sitesD、number of stacked tape drives attached to each cluster

A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue?()A、IBM Hardware Standard WarrantyB、TechlineC、Tivoli Problem Resolution Manager(TPRM)D、RTS

A customer with an IBM SAN Volume Controller attached to Windows servers calls their BusinessPartner storage specialist asking for configuration assistance. What is the appropriate response?()A、contact an IBM Customer EngineerB、send a Service Support Representative (SSR)C、recommend purchase of a Support Line contractD、engage a Field Technical Sales Support (FTSS)

An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix, two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction()A、The EMC storage specialist has not participated in the TDA meetingB、The FC HBAs are 4 Gbps technologyC、The Technical and Delivery Assessment review actions were not executedD、The customer should have checked that the HBAs are supported according to the HP storage interoperability matrix

A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following?()A、A solution sizing questionnaireB、Verify the customer has the proper racksC、A Technical Delivery AssessmentD、Verify the customer has enough cooling in the computer room

A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first?()A、The customer used their IBM Customer NumberB、The customer has activated their base warrantyC、The customer purchased Remote Technical Support ServicepacD、The customer escalated the issue to the Duty Manager

The customer currently has 20 servers with 1 TB of internal capacity on each server. The serverscommunicate over 10/100/1000 Ethernet. The customer would like to move to a shared storagesubsystem with Fibre Channel hard drives. Budget is a key issue for them. Which option wouldallow for the lowest cost to implement?()A、IBM DS8700 B、IBM N6040 C、IBM Storwize V7000 D、IBM XIV Storage System

A current System z customer has 10,000 IBM 3490 tape cartridges, most of which are only 10%utilized, in their tape shelf storage adjacent to the computer room. The customer currently has nospace for the new DS8700 that is on order. What should the IBM storage specialist propose as asolution?()A、IBM Information Archive B、TS3500 with LTO-5 drives C、TS7700 Virtual Tape Server D、TS3310 with two expansion frames

单选题Upon announcement,the specific details surrounding the Virtual I/O Server requirements and performance are still being defined.  The customer has engaged IBM to provide a server consolidation solution and would like to take advantage of the VIO Server benefits. How should the pSeries technical specialist best address this?()ADesign the solution and present it confidently so the customer does not question it.BDesign the solution and ensure the customer understands the unknowns with the new technology.CExplain to the customer that the VIO Server does not benefit them when doing server consolidation so it has not been configured.DExplain to the customer that the details surrounding the VIO Server have not been clearly defined so designing a solution is premature.

单选题Your customer has converted from traditional servers to BladeCenter technology and has a requirement for an RSA adapter on a new BladeCenter server.  Which of the following options would you use? ()ARemote Supervisor Adapter II (RSA II Slimline)BManagement Module, which comes standard on the BladeCenterCAcoustic Attenuation ModuleDEthernet NICs

单选题A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take?()AContact the IBM FTSS to replace the driveBContact the IBM CSR or SSR to replace the driveCOrder a replacement driveDContact IBM Service

单选题A customer is involved in an IBM critical situation (CritSit). The customer recently installed iDATAPIex. The business partner has been assessed a significant penalty by IBM. Which of the following is the reason for this action by IBM?()AThe business partner was required to perform a TDA and failed to do soBThe business partner recommended a nonworking configurationCThe business partner did not support the customer correctlyDThe business partner failed to sell Remote Technical Support (RTS)

单选题A new IBM x 3650 M3 customer has experienced support issues with problem resolution from their previous vendor. The biggest problem was with Microsoft applications failing intermittently. Which of the following IBM products covers this issue?()AIBM Hardware Standard WarrantyBTechlineCTivoli Problem Resolution Manager(TPRM)DRTS

单选题An IBM Business Partner has sold a DS5020 and new IBM SAN switches to replace a customer EMC storage infrastructure. The customer dissatisfaction has arisen during the installation because according to the DS5020 interoperability matrix, two HP Proliant servers running Exchange have FC HBAs that are not supported. Which of the following is the most probable cause of the customer dissatisfaction()AThe EMC storage specialist has not participated in the TDA meetingBThe FC HBAs are 4 Gbps technologyCThe Technical and Delivery Assessment review actions were not executedDThe customer should have checked that the HBAs are supported according to the HP storage interoperability matrix

单选题A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?()Aoperator trainingBcache size of the two clustersCfibre bandwidth capability between the sitesDnumber of stacked tape drives attached to each cluster

单选题The customer has recently installed a pSeries p5-570 with EMC attached disk storage.  After installation, the customer complained that the disk access appeared to be too slow.  How should the pSeries technical specialist best assist the customer?()ARecommend the customer call EMC.BRecommend the customer call IBM hardware support.CRecommend the customer contact SupportLine.DRecommend the customer re-creates the volume groups.

单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first?()AThe customer used their IBM Customer NumberBThe customer has activated their base warrantyCThe customer purchased Remote Technical Support ServicepacDThe customer escalated the issue to the Duty Manager

单选题A current System z customer has 10,000 IBM 3490 tape cartridges, most of which are only 10%utilized, in their tape shelf storage adjacent to the computer room. The customer currently has nospace for the new DS8700 that is on order. What should the IBM storage specialist propose as asolution?()AIBM Information Archive BTS3500 with LTO-5 drives CTS7700 Virtual Tape Server DTS3310 with two expansion frames

单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following?()AA solution sizing questionnaireBVerify the customer has the proper racksCA Technical Delivery AssessmentDVerify the customer has enough cooling in the computer room

单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()APerform a full system backup.BFollow up with the customer, verifying satisfaction.CAsk their manager to contact the customer.DPerform a complimentary virus scan.