A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）A、Immediately forward the call to the vendor.B、Give the information to the caller.C、Hang up on the caller immediately and report the call to upper management.D、Politely refuse to give the information and end the call.
A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）
- A、Immediately forward the call to the vendor.
- B、Give the information to the caller.
- C、Hang up on the caller immediately and report the call to upper management.
- D、Politely refuse to give the information and end the call.
相关考题：
A technician is dispatched to a location. While working, the technician’s cell phone rings. Which of the following actions should the technician take?() A. Answer the call to determine its importance.B. Ignore the call and return the call from a land line.C. Answer the call and leave the location in order to talk.D. Silence the phone and allow the call to go to voice mail.
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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?() A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
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As an experienced technician, you are responsible for Technical Support. One of the trainees is asking your advice on VPN Termination Device and Firewall Placement. Which of the following approaches will you recommend?（）A、inline with a firewallB、in a DMZ outside the firewallC、parallel with a firewallD、in a DMZ behind the firewall
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）A、End the call quickly, even if a solution has not been found.B、Ask the caller to call back in a while.C、Put the caller on hold briefly and take a deep breath.D、Pass the caller to another support representative.
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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
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Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
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A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）A、check for a faulty IDE cableB、be sure that the DVD+R is formatted before using itC、check for incompatible mediaD、re-install the DVD burning software
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单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）AAsk the customer permission to put them on hold and listen politely to the co-workers stories.BPut the customer on hold just for a few minutes and join the conversation.CForward the customer to another technician and join the conversation.DAsk the customer permission to put them on hold and politely ask the co-worker to talk later.
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）AThe technician should always bend at the waist and lift with their arms.BThe technician should seek assistance from an available customer.CThe technician should always bend at the waist and lift with their back.DThe technician should get assistance from another technician.
单选题As an experienced technician, you are responsible for Technical Support. One of the trainees is asking your advice on VPN Termination Device and Firewall Placement. Which of the following approaches will you recommend?（）Ainline with a firewallBin a DMZ outside the firewallCparallel with a firewallDin a DMZ behind the firewall
单选题A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）AImmediately forward the call to the vendor.BGive the information to the caller.CHang up on the caller immediately and report the call to upper management.DPolitely refuse to give the information and end the call.