While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.B、Put the customer on hold just for a few minutes and join the conversation.C、Forward the customer to another technician and join the conversation.D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）
- A、Ask the customer permission to put them on hold and listen politely to the co-workers stories.
- B、Put the customer on hold just for a few minutes and join the conversation.
- C、Forward the customer to another technician and join the conversation.
- D、Ask the customer permission to put them on hold and politely ask the co-worker to talk later.
相关考题：
A user states that the wireless router keeps rebooting while the power to the other equipment stays on. Which of the following should the technician perform to prevent users from rebooting the router?（）A. Change the default administrator passwordB. Change the IP range of the wireless networkC. Hide the SSIDD. Disable WEP
While troubleshooting a network problem,a technician discovers that the current copy of the Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version?（）A. Router#copy tftp flashB. Router(config)#restore flashC. Router(config)#repair flashD. Router#copy flash runE. Routercopy start flashF. Router#copy start flash
Refer to the exhibit:The technician wants to upload a new IOS in the router while keeping the existing IOS. What is the maximum size of an IOS file that could be loaded if the original IOS is also kept in flash?（）A.3MBB.4MBC.5MBD.7MBE.8MB
While troubleshooting a network problem,a technician discovers that the current copy of the Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version?（）A、Router#copy tftp flashB、Router(config)#restore flashC、Router(config)#repair flashD、Router#copy flash runE、Routercopy start flashF、Router#copy start flash
A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
While troubleshooting a network connectivity problem, a technician observes steady link lights on both the workstation NIC and the switch port to which the workstation is connected. However, when the ping command is issued from the workstation, the output message "Request timed out." is displayed. At which layer of the OSI model does the problem most likely exist（）。A、the session layerB、the protocol layerC、the data link layerD、the access layerE、the network layerF、the application layer
A technician at a company providing online, real-time media streaming to the Internet needs a network technology that will reduce bandwidth while delivering high throughput. Which of the following can the technician implement to fit these requirements?（）A、SubnettingB、UnicastC、BroadcastD、Multicast
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
A technician manages a server that contains sensitive data. The server currently has two hard drives， one hosting the operating system and other generic files and the second hosting sensitive data. The technician needs to implement a technology that would guard against data loss for only the sensitive data， while adding only one additional hard drive. Which of the following should the technician implement to avoid reformatting any drives？（）A、RAID 0B、RAID 1C、RAID 3D、RAID 5
A user states that the wireless router keeps rebooting while the power to the other equipment stays on. Which of the following should the technician perform to prevent users from rebooting the router?（）A、Change the default administrator passwordB、Change the IP range of the wireless networkC、Hide the SSIDD、Disable WEP
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）A、Update the BIOS for compatibility.B、Put on an ESD strap.C、Use an anti-static bag to hold the RAM while installing.D、Clean out the PC with compressed air.
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
While working in the server room a technician notices that water is forming on the walls of the serverroom. Which of the following is the BEST course of action to correct the problem？（）A、 Contact facilities staff to adjust the humidity levels.B、 Leave the temperature the same， after time it will evaporate on its own.C、 Lower the temperature， the cold air will help the water evaporate.D、 Contact facilities staff to raise the temperature of the room.
单选题A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）AThe technician plugged a USB 2.0 device into a USB 1.1 port.BThe technician needs to reboot the computer for the device to work.CThe technician plugged a USB 1.1 device into a USB 2.0 port.DThe front panel connectors are not plugged into the motherboard.
单选题Refer to the exhibit:The technician wants to upload a new IOS in the router while keeping the existing IOS. What is the maximum size of an IOS file that could be loaded if the original IOS is also kept in flash?（）A 3MBB 4MBC 5MBD 7MBE 8MB
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）AAllow the user to demonstrate expertise.BDo not argue; empathize with the user, and offer to help.CAsk the user to watch as the technician diagnoses and corrects the problem.DDocument each of the steps to replicate at a later time.
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）AThe technician should always bend at the waist and lift with their arms.BThe technician should seek assistance from an available customer.CThe technician should always bend at the waist and lift with their back.DThe technician should get assistance from another technician.
单选题If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer?（）AEnd the call quickly, even if a solution has not been found.BAsk the caller to call back in a while.CPut the caller on hold briefly and take a deep breath.DPass the caller to another support representative.
单选题While troubleshooting a network problem,a technician discovers that the current copy of the Cisco IOS is outdated and needs to be updated.Which of the following commands would the technician issue to replace the Cisco router IOS with the newer version?（）ARouter#copy tftp flashBRouter(config)#restore flashCRouter(config)#repair flashDRouter#copy flash runERoutercopy start flashFRouter#copy start flash
单选题A technician is servicing the Human Resource director’s computer which contains payroll software and salary information. Which of the following should the technician do to ensure confidentiality of the payroll information?（）ABackup the confidential data to the technician’s USB drive to ensure nothing is accidently deleted.BUninstall the payroll software to ensure confidentiality.CHave the director remove sensitive data before the computer will be repaired.DPerform needed repairs while avoiding sensitive data.
单选题While using the ping command to try and reach a local server, a technician receives a response of “Destination host unreachable”. After confirming that the PC is physically connected to the network, which of the following commands should the technician use to get more detailed information?（）ATRACERTBGREPCTELNETDDIG
单选题A customer, Bob, needs to be able to access the Internet while traveling. Which of the following could Jill, a technician, recommend to Bob?（）ACellular service with an adapter for Bob’s laptop.BUSB adapter with 802.11n capabilities for maximum speeds.CA Bluetooth card to attach to multiple networks.DEnable Wi-Fi so Bob can connect to any open network.
单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）AAsk the customer permission to put them on hold and listen politely to the co-workers stories.BPut the customer on hold just for a few minutes and join the conversation.CForward the customer to another technician and join the conversation.DAsk the customer permission to put them on hold and politely ask the co-worker to talk later.
单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）AAsk another technician who has worked with this computer previously to learn about any other prior issues.BAsk the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.CAsk the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.DRun preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
单选题While upgrading an existing x445 with a second SMP expansion module and four processors， a technician notices the SMP connector cables are missing on the back， so the technician connects the cables. Upon powering up， the technician notices the upper SMP expansion module is disabled. Which of the following is the most likely cause of the problem？（）AThe system requires 220V power to enable the upper SMP expansion module.BThe technician cabled the SMP expansions wrong.CThe Xcel4 cache needs to be reset in the BIOS because of the addition of the second SMP expansion module.DIf no hardware licenses keys have been purchased for the processors in the upper SMP expansion module， it will not be activated.