A customer recently purchased an HS22 Blade to install into their existing BCH chassis. The customer installed the blade and it was not recognized. Which ofthe following is the first question for this customer？（）A、Did you add the redundant AMM？B、What is the processor wattage？C、Is the AMM firmware up to date？D、Is the HS22V memory configuration optimized？
A customer recently purchased an HS22 Blade to install into their existing BCH chassis. The customer installed the blade and it was not recognized. Which ofthe following is the first question for this customer？（）
- A、Did you add the redundant AMM？
- B、What is the processor wattage？
- C、Is the AMM firmware up to date？
- D、Is the HS22V memory configuration optimized？
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单选题A customer recently purchased an HS22 Blade to install into their existing BCH chassis. The customer installed the blade and it was not recognized. Which ofthe following is the first question for this customer？（）ADid you add the redundant AMM？BWhat is the processor wattage？CIs the AMM firmware up to date？DIs the HS22V memory configuration optimized？
单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）AThe customer used their IBM Customer NumberBThe customer has activated their base warrantyCThe customer purchased Remote Technical Support ServicepacDThe customer escalated the issue to the Duty Manager
单选题A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）A“Can you avoid using the PC that crashed?”B“What was the last thing that occurred before the PC had problems?”C“What were you doing before the PC went down?”D“What was the last thing you did before the PC crashed?”