A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）A、“Can you avoid using the PC that crashed?”B、“What was the last thing that occurred before the PC had problems?”C、“What were you doing before the PC went down?”D、“What was the last thing you did before the PC crashed?”
A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）
- A、“Can you avoid using the PC that crashed?”
- B、“What was the last thing that occurred before the PC had problems?”
- C、“What were you doing before the PC went down?”
- D、“What was the last thing you did before the PC crashed?”
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听力原文：If a customer informs his bank that a draft which has been issued to him has been lost, the drawee bank should be noticed immediately.(8)A．The customer should first notify the drawee bank of the loss of his draft.B．The customer should first notify the drawer bank of the loss of his draft.C．The customer should first notify the remitting bank of the loss of his draft.D．The customer should first notify the collecting bank of the loss of his draft.
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A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?() A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
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______ the Charterer seeks to say that the contract has been frustrated or that there has been an anticipatory breach which entitles him to rescind，then he has such rights as are given him at common law．A.WhereB.As a fact thatC.In so far asD.In no case that
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()A.Tell the customer that he will not address any problemsB.Tell the customer that the problem is not sufficiently defined to company to a solutionC.Collect as much information on the problem without committing his company to a solutionD.Give the customer a range of solutions that might be acceptable to his company
The most important customer a technician has is:（）A、the customer standing right in front of them.B、the customer who owes the company the most money.C、the customer calling on the phone.D、the customer they have an appointment with in an hour.
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
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单选题A frustrated customer has called about their computer that is not functioning correctly. Which of the following is the BEST question to ask the user?（）A“Can you avoid using the PC that crashed?”B“What was the last thing that occurred before the PC had problems?”C“What were you doing before the PC went down?”D“What was the last thing you did before the PC crashed?”
单选题A customer recently purchased a new x3550 M3 server and one of the hard drives has failed. The customer has a standard warranty. They called you asking for a replacement. Which action should the customer take？（）AContact the IBM FTSS to replace the driveBContact the IBM CSR or SSR to replace the driveCOrder a replacement driveDContact IBM Service
单选题（）the Charterer seeks to say that the contract has been frustrated or that there has been an anticipatory breach which entitles him to rescind，then he has such rights as are given him at common law.AWhereBAs a fact thatCIn so far asDIn no case that
单选题A customer is installing a new x3850 X5 server and has purchased a warranty upgrade on the server to 24 x 7 four hour response. The customer requested IBM help with setting up the RAID adapter. The customer was told IBM would not help them. Which of the following should be verified first？（）AThe customer used their IBM Customer NumberBThe customer has activated their base warrantyCThe customer purchased Remote Technical Support ServicepacDThe customer escalated the issue to the Duty Manager
单选题A customer has been working with your company to purchase an iDataPlex cluster. They have a configuration from IBM and are getting ready to place an order. Which should be done of the following？（）AA solution sizing questionnaireBVerify the customer has the proper racksCA Technical Delivery AssessmentDVerify the customer has enough cooling in the computer room
单选题The most important customer a technician has is:（）Athe customer standing right in front of them.Bthe customer who owes the company the most money.Cthe customer calling on the phone.Dthe customer they have an appointment with in an hour.
单选题Megatronix has conducted a new customer ______ survey.AsatisfiedBsatisfactionCsatisfyingDsatisfactory