A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）A、“The process of removal is extremely complex and only certain individuals would understand”.B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.
A customer asks the technician for an explanation of the cause of a printer issue, after the issue is resolved. Which of the following would be the MOST appropriate response?（）
- A、“The process of removal is extremely complex and only certain individuals would understand”.
- B、“There was a moisture build up in the paper tray that apparently caused the paper jam”.
- C、“Condensation within the lower tray assembly hindered the functionality of the rollers which caused improper transfer”.
- D、“The paper jam was caused because irresponsible users spilled liquid in the bottom tray”.
相关考题：
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A. Ask another technician who has worked with this computer previously to learn about any other prior issues.B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?() A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?() A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
The most important customer a technician has is:() A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.
A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）A.MPLSB.framerelayC.leaseDlineD.metroethernetE.widetransport
The most important customer a technician has is:（）A、the customer standing right in front of them.B、the customer who owes the company the most money.C、the customer calling on the phone.D、the customer they have an appointment with in an hour.
A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）A、MPLSB、framerelayC、leaseDlineD、metroethernetE、widetransport
A storage specialist is presenting DS5300 and mentions that the maximum available cache is 64GB. The customer asks if that cache is backed up to hard drives in the event of a power outage.From the following list, which competitor is most likely also talking to this customer?（）A、 EMC B、 HDS C、 SUN D、 NetApp
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs ,which WAN technology would you recommend?（）A、wide transportB、metroethernetC、frame relayD、leaseD lineE、MPLS
A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）A、Clean the toner cartridge.B、Change the paper.C、Replace the fuser.D、Print a test page.
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?（）A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
A technician is servicing a customer’s color laser printer and notices excess toner in the printer.Which of the following tools would BEST assist the technician in removing the excess toner?（）A、Damp towelB、Compressed airC、Alcohol wipeD、Computer vacuum
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）A、check for a faulty IDE cableB、be sure that the DVD+R is formatted before using itC、check for incompatible mediaD、re-install the DVD burning software
After putting together a configuration that meets customer’s requirements， a TDA is suggested. The customer is not familiar with the TDA process and asks why this should be done. This of the following is the benefit of TDA？（）A、 A TDA are recommended only for high end hardware and very large or complex business opportunitiesB、 A TDA will ensure the solution and configuration are complete and technically sound and meet customer requirementsC、 A TDA will guarantee that the hardware will work in customer’s environment at the volumes projectedD、 A TDA brings an IBM technician onsite to properly inspect and installed hardware and related software
A customer asks which bays they could install Multi-Switch Interconnect Module （MSIM）. Which is the source of this information of the following？（）A、CDATB、IBM Systems DirectorC、Tivoli Provisioning Manager （TPM）D、xREF
单选题A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later， the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs， but will no longer burn DVDs. When arriving on site， what is the FIRST action that the technician should take？（）Acheck for a faulty IDE cableBbe sure that the DVD+R is formatted before using itCcheck for incompatible mediaDre-install the DVD burning software
单选题A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs ,which WAN technology would you recommend?（）Awide transportBmetroethernetCframe relayDleaseD lineEMPLS
单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?（）APerform a full system backup.BFollow up with the customer, verifying satisfaction.CAsk their manager to contact the customer.DPerform a complimentary virus scan.
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）AThe technician should always bend at the waist and lift with their arms.BThe technician should seek assistance from an available customer.CThe technician should always bend at the waist and lift with their back.DThe technician should get assistance from another technician.
单选题While a technician is responding to a customers call, a co-worker keeps insisting on telling the technician about their weekend. Which of the following is the BEST course of action?（）AAsk the customer permission to put them on hold and listen politely to the co-workers stories.BPut the customer on hold just for a few minutes and join the conversation.CForward the customer to another technician and join the conversation.DAsk the customer permission to put them on hold and politely ask the co-worker to talk later.
单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）AAsk another technician who has worked with this computer previously to learn about any other prior issues.BAsk the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.CAsk the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.DRun preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
单选题A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?（）AHard diskBSolid stateCFloppyDTape
单选题The most important customer a technician has is:（）Athe customer standing right in front of them.Bthe customer who owes the company the most money.Cthe customer calling on the phone.Dthe customer they have an appointment with in an hour.
单选题A customer asks for help choosing their WAN technology, the customer is looking for A solution that can be used across very long distances, provides QoS and VPN support, and is sensitive to their budgeting needs , which WAN technology would you recommend?（）AMPLSBframerelayCleaseDlineDmetroethernetEwidetransport