A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）A. Ask another technician who has worked with this computer previously to learn about any other prior issues.B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?（）
A. Ask another technician who has worked with this computer previously to learn about any other prior issues.
B. Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
C. Ask the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.
D. Run preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.
相关考题：
程序 include void main() { char str[][10]={ ”ok!”,“pen”,”book”,”desk”}; int i; for(i=1;i A.ok! penB.pen bookC.ok! pen bookD.ok! pen book desk
听力原文：W: Good morning, sir. What can I do for you?M: Yes. I'd like to have a single room with a bath from the morning of September 7th to the morning of October 10th.How long will the man stay in this hotel?A．Just one month,B．32 days.C．33 days.D．34 days.
（ 10 ）执行下列程序，显示的结果是 【 10 】 。one= "WORK"two = ""a = LEN ( one )i = aDO WHILE i=1two = two + SUBSTR ( one ,i , 1 ）i=i - 1ENDDO? two
The professor asked us to write a _____________ report.A、two-hundreds-wordsB、two-hundreds-wordC、two-hundred-wordsD、two-hundred-word
“Was the park ________ yesterday?” “Yes, It ________ at nine in the morning” A.opened…openB.open…was openC.open…openedD.opened…opened
Shop assistant: May I help you, sir?Customer:________.A、Mind your own businessB、Sorry.I don't need your help,thank youC、I'm just looking.Thanks.D、If you want to help me,I'll be glad to accept it
执行下列程序，显示的结果是【 】。ne="WORK"two=""a=LEN(one)i=aDO WHILE i＞=ltwo=two+SUBSTR(one,i, 1)i=i-1ENDDO?two
A young man was getting ready to graduate from college, for many months he had admired a beautiful sports car in a dealer's showroom, and 21 his father could well afford it, he told him that was all he wanted．On the morning of his graduation day, his father called him into his own study and told him how 22 he was to have such a fine son. He handed his son a beautiful gift box. Curious but slightly disappointed, the young man 23 the box and found a lovely book. Angrily, he raised his voice at his father and said．" 24 all your money you give me a book? " And rushed out of the house leaving the book in the study.He did not contact his father for a whole year 25 one day he saw in the street an old man who looked like his father. He realized he had to go back home and see his father.When he arrived at his father's house, he was told that his father had been in hospital for a week. The moment he was about to 26 the hospital. He saw on the desk the still new book, just as he had left it one 27ago. He opened it and began to turn the pages. Suddenly, a car key 28 from an envelope taped behind the book, it had a tag with dealer's name, the same dealer who had the sports car he had 29 on the tag was the date of his graduation, and the 30 :PAID IN FULL.____23___A.packeD.B.openeD.C.picked upD.packed up
I （） help. I can do it myself.Aneed toBdon’t needCneedn’tDneed