单选题The most important customer a technician has is:()Athe customer standing right in front of them.Bthe customer who owes the company the most money.Cthe customer calling on the phone.Dthe customer they have an appointment with in an hour.

单选题
The most important customer a technician has is:()
A

the customer standing right in front of them.

B

the customer who owes the company the most money.

C

the customer calling on the phone.

D

the customer they have an appointment with in an hour.


参考解析

解析: 暂无解析

相关考题:

A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?() A. Perform a full system backup.B. Follow up with the customer, verifying satisfaction.C. Ask their manager to contact the customer.D. Perform a complimentary virus scan.

A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?() A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.

The most important customer a technician has is:() A. the customer standing right in front of them.B. the customer who owes the company the most money.C. the customer calling on the phone.D. the customer they have an appointment with in an hour.

A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?()A. operator trainingB. cache size of the two clustersC. fibre bandwidth capability between the sitesD. number of stacked tape drives attached to each cluster

The most important customer a technician has is:()A、the customer standing right in front of them.B、the customer who owes the company the most money.C、the customer calling on the phone.D、the customer they have an appointment with in an hour.

A customer has two single cluster IBM TS7700 Virtualization Engines at the same site. The customer wants to move one to a remote site and set up a grid configuration with the two clusters. The customer has fibre between the two sites. What is the most important factor to consider when planning the new configuration?()A、operator trainingB、cache size of the two clustersC、fibre bandwidth capability between the sitesD、number of stacked tape drives attached to each cluster

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? ()A、Clean the toner cartridge.B、Change the paper.C、Replace the fuser.D、Print a test page.

A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.

A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?()A、Faulty RAMB、240 volt Kitchen outletsC、Power BrownoutsD、Excessive Heat

Mike, a technician, is installing a wireless router for a client. Which of the following is MOST important when installing a wireless router?()A、LocationB、DCPAC、SSIDD、Number of client machines

A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

Which of the following is the MOST important reason for referencing the HCL?()A、 To ensure that all hardware being used has previously been testedB、 To ensure that all hardware being used has the latest firmwareC、 To ensure that all hardware being used is the most energy efficientD、 To ensure that all hardware being used can be upgraded in the future

A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?()A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.

A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?()A、Express card 54B、USB 2.0C、PCIeD、Port replicator

A customer has two sites located 500 kilometers apart. The customer has both a high-speedInternet link and dark fiber between the sites. The customer wants to utilize storage resources ateither site leveraging replication for disaster recovery implementations. The customer wants to linkthese two sites together. Which option provides the highest performance and is most reliable?()A、iFCP routerB、FCIP routerC、DWDM and CWDMD、LC multi-mode 50 micron fiber

A customer has the need to implement a tape backup solution to backup a 500GB database on a daily basis.  Which of the following factors is the most important consideration in the design of a backup and restore solution?()A、Amount of data in the backupB、Bandwidth available to the tape deviceC、Length of the backup/restore windowD、Speed that the backup system can find files for restoration

A solution provider has proposed a pSeries solution to a new customer.  The solution is complex with a number of technologies that are new to the customer. They have a tight timeline for implementation.  The solution provider has not been able to get a clear understanding as to how the customer will backup the system.  What would be the most appropriate action to address the risks with this solution?()A、Sell SysbackB、Conduct a SARC、Sell SupportlineD、Provide a project timeline

A customer is purchasing an IBM System Storage DS8700. What is the most important first step for the installation?()A、verify configurationB、conduct pre-install TDAC、complete physical planningD、verify the solution meets requirements

A customer has a large amount of data stored on three database servers and is concerned that at present there is no disaster recovery plan in place.  They have an existing tape backup solution that meets their backup window.  In order to analyze potential disaster recovery plans, which of the following questions is the most important?()A、What is the minimum critical backup window?B、Which server is handling the most critical data?C、How much data is stored on each server?D、What is the throughput of the hard drives?

An IBM technician specialist has a prospective customer who is excited about eX5 and is working on configuration for a very large complex opportunity. During the engagement the customer has changed the design several times and has significantly increased the scope. The customers recently selected a Business Partner who has been involved in the last few design changes. What steps should the IBM technician specialist take to make sure the customer is satisfied with the solution?()A、Turn over current design to Techline to create configurationsB、Perform knowledge transfer of design requirements to Business partner then disengageC、Work with Business Partner to engage Techline to assist with configuration and request technical and Delivery Assessment (TDA)D、Work with business partner to engage Techline to create configurations

A solution provider has identified a number of risks with a configuration in a customer’s request for bid.  What is the most appropriate action to take to mitigate those risks for the customer?()A、Decide not to bid.B、Provide a solution in the bid.C、Provide a disclaimer in the bid.D、Discuss options with the customer.

单选题A technician has just finished installing a new NIC into a customer’s desktop. Which of thefollowing should the technician do NEXT?()APerform a full system backup.BFollow up with the customer, verifying satisfaction.CAsk their manager to contact the customer.DPerform a complimentary virus scan.

单选题A technician has had several support requests for one PC. The technician has reseated the PCIcards and replaced the hard drive in the PC located in a school cafeteria kitchen. PCs located in the business office or the classrooms have not had this issue. Which of the following is MOST likely causing this PC’s issue?()AFaulty RAMB240 volt Kitchen outletsCPower BrownoutsDExcessive Heat

单选题A customer opened a ticket with the help desk two days ago to report that their computer ismaking a strange loud noise. Which of the following should the technician do FIRST after arriving at the site?()AAsk another technician who has worked with this computer previously to learn about any other prior issues.BAsk the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.CAsk the customer close-ended questions to attempt to narrow down the issue while not using technical jargon to avoid overwhelming the customer.DRun preliminary diagnostic tests to narrow down the issue and update the status of the trouble ticket then ask the customer about any changes they have made to the computer.

单选题A technician is installing Windows XP on a system that has a SATA HDD. Which of the following will the technician MOST likely have to do to start the installation? ()APress the F8 KeyBPress the F3 KeyCPress the F2 KeyDPress the F6 Key

单选题The most important function of the new software is toAmaintain the quality of customer service.Bexpand the customer network worldwide.Cinform patients about better quality medicines.

单选题A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? ()APrint spooler has stalledBDevice driver has failureCIncorrect form is printingDIncompatible driver is installed