单选题In IPCCX, what is a CSQ?()ACommon Service Queue BCompetency Service Queue CCommon Skill Queue DContact Skill Queue EContact Service Queue FCompetency Skill Queue
单选题
In IPCCX, what is a CSQ?()
A
Common Service Queue
B
Competency Service Queue
C
Common Skill Queue
D
Contact Skill Queue
E
Contact Service Queue
F
Competency Skill Queue
参考解析
解析:
暂无解析
相关考题:
In IPCCX, what is a CSQ?()A、Common Service Queue B、Competency Service Queue C、Common Skill Queue D、Contact Skill Queue E、Contact Service Queue F、Competency Skill Queue
How often does the CSQ stat screen automatically refresh?()A、1 second B、5 seconds C、10 seconds D、30 seconds E、60 seconds
What are three of the fields used in defining a CSQ in IPCC Express Enhanced?()A、WrapUp Time B、Service Level C、Overflow CSQ D、Agent Name E、Automatic Work F、CRS Application
Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()A、Create Resource Groups B、Create Skills C、Assign Resource Groups and Skills to Agents D、Create Contact Service Queues E、Provision Remote Monitoring F、Provision Agent-based Routing
By which ways does remote monitoring allow the monitored call to be selected?()A、Agent Name B、Agent Extension C、application ID D、Media Group IDE、CSQ ID
多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing
单选题How often does the CSQ stat screen automatically refresh?()A1 second B5 seconds C10 seconds D30 seconds E60 seconds
单选题In IPCCX, skills can be assigned to which of the following configuration objects?()Aresources BSkill Groups Ccompetence levels DResource Groups
单选题In IPCCX, what is a CSQ?()ACommon Service Queue BCompetency Service Queue CCommon Skill Queue DContact Skill Queue EContact Service Queue FCompetency Skill Queue
多选题What are three of the fields used in defining a CSQ in IPCC Express Enhanced?()AWrapUp TimeBService LevelCOverflow CSQDAgent NameEAutomatic WorkFCRS Application
多选题对于CSQ,正确说法包括()。A适用于16岁以上群体B文化程度在初中或初中以上C做出肯定回答需评估效果D可分为三部分内容