多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing

多选题
Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? ()
A

Create Resource Groups

B

Create Skills

C

Assign Resource Groups and Skills to Agents

D

Create Contact Service Queues

E

Provision Remote Monitoring

F

Provision Agent-based Routing


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