单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?()ATerminal ServicesBRemote AssistanceCRouting and Remote Access ServiceDRemote Desktop

单选题
A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?()
A

Terminal Services

B

Remote Assistance

C

Routing and Remote Access Service

D

Remote Desktop


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