220-602 题目列表
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）ATell the client that they will need to place another service call.BAsk the client if they would like to discuss their computer problems in more detail.CTell the client that another technician will be sent out.DInform the client that the problem will be resolved by the onsite technician at another time.
单选题Which of the following IEEE standards applies to parallel data transmission？（）AIEEE 1394BIEEE 802.3CIEEE 802.11DIEEE 1284
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）ARun TRACERT from the users workstation.BStart with the Last Known Good Configuration and reboot the computer.CReplace the network interface card （NIC）.DPING the users workstation.
单选题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery （ASR） disk. Which of the following is the BEST action to take next？（）ACopy the missing file from another computer and reboot.BExecute a Windows repair from the Windows setup media.CBoot into the Recovery Console and execute FIXBOOT.DReboot and press the F2 key when prompted.
多选题A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password？（）APull the CMOS battery.BPull the 20/24 pin connector from the main board.CShort the reset circuit near the RAM.DUse the appropriate jumper on main board.EUse the reset button on the front panel.
单选题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery （ASR） disk. Which of the following is the BEST action to take next？（）ACopy the missing file from another computer and reboot.BExecute a Windows repair from the Windows setup media.CBoot into the Recovery Console and execute FIXBOOT.DReboot and press the F2 key when prompted.
多选题A technician is attempting to get into the BIOS and they are being prompted for a password. Which of the following can clear the BIOS password？（）APull the CMOS battery.BPull the 20/24 pin connector from the main board.CShort the reset circuit near the RAM.DUse the appropriate jumper on main board.EUse the reset button on the front panel.
单选题A technician installs a SATA controller card and moves the hard drive cable from the system board to the SATA controller. The system POSTs and the controller BIOS recognizes the hard drive but does not boot to the hard drive and start Windows. Which of the following is the MOST likely cause of the problem？（）AWindows cannot be booted from a controller card.BThe hard drive must have Windows reinstalled because a new controller card was installed.CThe SATA controller card was not set as a boot device in the computer BIOS.DThe new controller must have the correct jumper settings for Windows mode.
单选题Which of the following statements about cooling is true？（）AAdapter cards （e.g. modems） do not add to the heat generated in a computer case.BBus mastering reduces the amount of heat generated inside a computer case.CRemoving expansion slot covers can compromise cooling airflow design.DPeriodic cleaning of the computer components inside the case has no effect on cooling efficiency.
单选题Which of the following should a technician do FIRST to troubleshoot a users network connectivity problem？（）ARun TRACERT from the users workstation.BStart with the Last Known Good Configuration and reboot the computer.CReplace the network interface card （NIC）.DPING the users workstation.
单选题In which of the following scenarios would MAC filtering be MOST effective as a part of wireless security？ （）AA public place where guests are free to access the wireless network.BA small office where a defined number of specific wireless devices are used.CA meeting room where various company users will access the wireless network during meetings. DAn office where some users are unable to use WPA encryption due to older wireless cards so they use MAC filtering.
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A Guest user accountB Limited user accountC Power user accountD Administrator user account
单选题After right-clicking on an applications shortcut icon and selecting Properties， which of the following will identify the location of the application？（）AStart InBLocationCShortcut keyDRun
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor， which of the following is the BEST course of action in this situation？（）ATell the client that they will need to place another service call.BAsk the client if they would like to discuss their computer problems in more detail.CTell the client that another technician will be sent out.DInform the client that the problem will be resolved by the onsite technician at another time.
单选题The new security feature in Vista that prevents programs from running with escalated privileges is called：（）AUser Account Control （UAC）.BWindows Sidebar.CWindows Defender.DAero Interface.