单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()ATell the client that they will need to place another service call.BAsk the client if they would like to discuss their computer problems in more detail.CTell the client that another technician will be sent out.DInform the client that the problem will be resolved by the onsite technician at another time.
单选题
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()
A
Tell the client that they will need to place another service call.
B
Ask the client if they would like to discuss their computer problems in more detail.
C
Tell the client that another technician will be sent out.
D
Inform the client that the problem will be resolved by the onsite technician at another time.
参考解析
解析:
暂无解析
相关考题:
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?() A. Transfer the customer to another technician, who can allocate more time to the issue.B. Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C. Listen to what the customer has to say and calmly recommend the best course of action.D. Use technical language to demonstrate knowledge and expertise to the customer.
A "trusted" client needs to communicate with a server that has been configured to use CLIENT authentication. Which of the following will be used to verify passwords?() A.User ID/password fileB.Communications layerC.Client applicationsD.Operating system
A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation?()A、Have the client purchase a SATA compatible system board.B、Have the client purchase a SATA to IDE conversion kit.C、Have the client return the drive and purchase an IDE compatible drive.D、Have the client purchase a SCSI to SATA conversion kit.
A developer is designing a web application that must verify for each request: The originating request is froma trusted network. The client has a valid session.The client has been authenticated. Which design pattern provides a solution in this situation?()A、Transfer ObjectB、Session FacadeC、Intercepting FilterD、Template MethodE、Model-View-Controller
The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?()A、A new default gateway has been setup.B、A new Internet shortcut has been added.C、A new web browser has been installed and is now the default.D、A proxy server has been enabled.
When implementing a solution to a problem, which of the following is the BEST course of action to take?()A、Replace all components simultaneously to ensure that the system is functional.B、Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto softwareC、Purchase new parts for the system to confirm that they function.D、Implement one change at a time, reversing the change if it has not resolved the problem.
A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do?()A、Perform a root cause analysis.B、Escalate the problem.C、Notify stakeholders.D、Establish a plan of action.
Under which of the following circumstances would a technician use IPCONFIG /RENEW?()A、After an unsuccessful rebootB、If a user’s IP address has been spoofedC、After using IPCONFIG /RELEASED、If the computer has an ARP address conflict
A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()A、Transfer the customer to another technician, who can allocate more time to the issue.B、Maintain a positive attitude and offer them the cheapest solution possible to satisfy them.C、Listen to what the customer has to say and calmly recommend the best course of action.D、Use technical language to demonstrate knowledge and expertise to the customer.
A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?()A、The subnet mask is not correctly configured.B、The DNS client has not been configured on the computer.C、The DHCP client is unable to obtain an IP address from the DHCP server.D、The default gateway is not specified
A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()A、Tell the client that they will need to place another service call.B、Ask the client if they would like to discuss their computer problems in more detail.C、Tell the client that another technician will be sent out.D、Inform the client that the problem will be resolved by the onsite technician at another time.
A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next? ()A、Copy the missing file from another computer and reboot.B、Execute a Windows repair from the Windows setup media.C、Boot into the Recovery Console and execute FIXBOOT.D、Reboot and press the F2 key when prompted.
A client has a need to look at and add many image files but has no need to change them. Which of the following media types would BEST meet the client’s needs?()A、CD-RWB、DiskC、FlashD、WORM
When implementing a solution to a problem, which of the following is the BEST course of action to take?()A、 Replace all components simultaneously to ensure that the system is functional.B、 Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.C、 Purchase new parts for the system to confirm that they function.D、 Implement one change at a time, reversing the change if it has not resolved the problem.
A "trusted" client needs to communicate with a server that has been configured to use CLIENT authentication. Which of the following will be used to verify passwords?()A、User ID/password fileB、Communications layerC、Client applicationsD、Operating system
单选题A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do?()APerform a root cause analysis.BEscalate the problem.CNotify stakeholders.DEstablish a plan of action.
单选题Under which of the following circumstances would a technician use IPCONFIG /RENEW?()AAfter an unsuccessful rebootBIf a user’s IP address has been spoofedCAfter using IPCONFIG /RELEASEDIf the computer has an ARP address conflict
单选题A client has a need to look at and add many image files but has no need to change them. Which of the following media types would BEST meet the client’s needs?()ACD-RWBDiskCFlashDWORM
单选题A client purchased a new internal hard drive to act as a second drive on a legacy machine. When the client attempts to install the drive, the cable connector on the new drive is not compatible with the available IDE cables. It is determined that the client has purchased a SATA hard drive. Which of the following would the technician recommend as the BEST solution to this situation?()AHave the client purchase a SATA compatible system board.BHave the client purchase a SATA to IDE conversion kit.CHave the client return the drive and purchase an IDE compatible drive.DHave the client purchase a SCSI to SATA conversion kit.
单选题A client has been unable to fix corruption of system files and does not have a backup or an Automated System Recovery (ASR) disk. Which of the following is the BEST action to take next? ()ACopy the missing file from another computer and reboot.BExecute a Windows repair from the Windows setup media.CBoot into the Recovery Console and execute FIXBOOT.DReboot and press the F2 key when prompted.
单选题The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?()AA new default gateway has been setup.BA new Internet shortcut has been added.CA new web browser has been installed and is now the default.DA proxy server has been enabled.
单选题When implementing a solution to a problem, which of the following is the BEST course of action to take?()AReplace all components simultaneously to ensure that the system is functional.BReplace all hardware associated with the problem first to eliminate the possibility of hardware and move onto softwareCPurchase new parts for the system to confirm that they function.DImplement one change at a time, reversing the change if it has not resolved the problem.
单选题When implementing a solution to a problem, which of the following is the BEST course of action to take?()A Replace all components simultaneously to ensure that the system is functional.B Replace all hardware associated with the problem first to eliminate the possibility of hardware and move onto software.C Purchase new parts for the system to confirm that they function.D Implement one change at a time, reversing the change if it has not resolved the problem.
单选题The user turns on the computer and hears a popping sound and detects a burning smell. Thesystem will not power on. Which of the following is the MOST likely problem?()APower supply has blown.BCPU fan is faulty.CMotherboard has overheated and shutdown.DUPS has been tripped.
单选题A frustrated and angry customer calls in with a system that does not work. Which of the following is the FIRST course of action for a technician to take?()ATransfer the customer to another technician, who can allocate more time to the issue.BMaintain a positive attitude and offer them the cheapest solution possible to satisfy them.CListen to what the customer has to say and calmly recommend the best course of action.DUse technical language to demonstrate knowledge and expertise to the customer.
单选题A client has called with concerns that their computer problem has not been resolved by the onsite technician who has left. As the technicians supervisor, which of the following is the BEST course of action in this situation?()ATell the client that they will need to place another service call.BAsk the client if they would like to discuss their computer problems in more detail.CTell the client that another technician will be sent out.DInform the client that the problem will be resolved by the onsite technician at another time.
单选题A developer is designing a web application that must verify for each request: The originating request is froma trusted network. The client has a valid session.The client has been authenticated. Which design pattern provides a solution in this situation?()ATransfer ObjectBSession FacadeCIntercepting FilterDTemplate MethodEModel-View-Controller
单选题A "trusted" client needs to communicate with a server that has been configured to use CLIENT authentication. Which of the following will be used to verify passwords?()AUser ID/password fileBCommunications layerCClient applicationsDOperating system