Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to useSSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario Users in the branch office report slow network performance when they connect to the file shares in the main office. You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs. What should you recommend implementing?（）
Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to useSSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario Users in the branch office report slow network performance when they connect to the file shares in the main office. You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs. What should you recommend implementing?（）
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桌面云解决方案支持LINUX虚拟桌面,下面哪些OS类型是已经支持的?( ) A.Redhat Enterprise Linux 6.6B.SUSE Linux Enterprise Server 11 SP1C.Ubuntu Desktop LTS 1D.04D.Neo Kylin Desktop 6 Update 1
In which of the following locations will a technician start and stop the print spooler?() A. Click Start, select run and type Services.mscB. Click Start, select run and type gpedit.mscC. Click Start, select run and type regeditD. Click Start, Settings, Printers and Faxes
A technician is troubleshooting a network connectivity issue with a user‘s desktop configured touse a static IP address. The technician notes the following configuration:Which of the following changes will allow the desktop to communicate properly with remote networks?（）A. Changing the DNS to 172.16.1.100B. Changing the WINS server to 172.174.136C. Changing the netmask to 255.255.255.0D. Changing the default gateway to 172.16.3.1
This question is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each question presents a different goal and answer choices, but the text of the scenario is exactly the same in each question in this series. Start of repeated scenarioYou are an enterprise desktop support technician for Humongous Insurance. Active Directory ConfigurationThe company has two offices named Office1 and Office2. The network contains an Active Directory forest named humongousinsurance.com. An Active Directory site exists for each office. The sites are named Site1 and Site2. Server ConfigurationAll servers run Windows Server 2008 R2 and are joined to the domain. The relevant servers are configured as shown in the following table.The corporate security policy states that all domain controllers must have only the following roles. AD DSDNS serverDHCP server Network ConfigurationSite1 and Site2 connect to each other by using a WAN link. Client Computer ConfigurationAll client computers run Windows 7 Enterprise and are members of the domain. Some client computers are portable computers and some are desktop computers. The computers do not support hardware virtualization. All computers are configured to receive Windows Updates from WSUS1. Remote Access ConfigurationUsers can connect to NPAS1 from the Internet by using all of the VPN protocols that are supported by Windows Server 2008 R2. Fabrikam, Inc. is a customer of Humongous Insurance. Several Humongous Insurance users work at the Fabrikam office and access resources on the Humongous Insurance network by using direct VPN connections to NPAS1. Fabrikam contains several wireless access points. Application Configuration All computers in the finance department run a custom application suite named App1. Several users in the sales department install an application named App2. App2 runs as a service and logs on by using the credentials of the user who installed the application. End of repeated scenario Several users in the sales department report that their user accounts are locked out shortly after they change their user passwords. You need to minimize the number of account lockouts that occur after the users change their passwords. What should you instruct the users to do?（）
YouinstallWindowsServer2008R2Enterprise(ServerCoreInstallation).YouneedtoaddtheHyper－Vroletotheserver.Whichcommandshouldyourun?() A.start/whvconfigB.start/wocsetupMicrosoft-Hyper-VC.start/wServerManagerCMDCinstallHyper-VD.netstarthyper-vvirtualmachinemanagement
An enterprise has plans to start adding IPv6 support. The initial deployment requires support from some IPv6 - only device s that need to access servers that support only IPv4.Which of the following tools would be most appropriate?（）A. Native IPv6B. Point - to -point tunnelsC. Multipoint tunnelsD. NAT - PT
资料：Desktop Support for Private Equity Firm in Midtown-Manhattan-Contract roleThe Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.Responsibilities-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.Monitor and test fixes to ensure problems have been adequately resolved.Image and configure desktops and laptops using an enterprise imaging solution. -Quickly escalate, track and close incident tickets to ensure high client satisfaction. Requirements-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.-Strong knowledge of Windows 7, Active Directory and Exchange.-Strong knowledge of MS Office 2010 required.-Knowledge of network printer installation, setup and troubleshooting.-Knowledge of virtualization technologies.-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.Which of the following is NOT the Desktop Support Technician's responsibility?A.Supporting PC hardware.B.Installing and upgrading hardware.C.Bringing repaired PCs to customers.D.Imaging and configuring desktops and laptops.
资料：Desktop Support for Private Equity Firm in Midtown-Manhattan-Contract roleThe Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.Responsibilities-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.Monitor and test fixes to ensure problems have been adequately resolved.Image and configure desktops and laptops using an enterprise imaging solution. -Quickly escalate, track and close incident tickets to ensure high client satisfaction. Requirements-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.-Strong knowledge of Windows 7, Active Directory and Exchange.-Strong knowledge of MS Office 2010 required.-Knowledge of network printer installation, setup and troubleshooting.-Knowledge of virtualization technologies.-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc. Which of the following is NOT required for this job?A.Customer service skills.B.Rich expression.C.Knowledge of computer hardware.D.Knowledge of network printer installation.
资料：Desktop Support for Private Equity Firm in Midtown-Manhattan-Contract roleThe Desktop Support Technician will provide desk side and remote technical assistance to end users. Strong desktop troubleshooting skills will be used to handle technical support request and determine root cause including diagnosing and resolving issues with PC's, laptops, mobile devices, printers and peripherals. In addition to technical support you will be responsible for imaging PC's, deploying and configuring software and managing technology requests and account creation.This position requires high levels of professionalism, strong problem solving skills, and the ability to learn new technologies.Responsibilities-Install, configure, maintain and support PC hardware and software for the firm's end user computing environment.-Creating and managing standardized desktop images and applications packaging; physical setting up for computers and software system installation for various applications and programs.Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, installing hardware and configuring systems and applications.Monitor and test fixes to ensure problems have been adequately resolved.Image and configure desktops and laptops using an enterprise imaging solution. -Quickly escalate, track and close incident tickets to ensure high client satisfaction. Requirements-Experience in working in hedge funds, fund-of-fund or private equity firms, smaller organizations where ability to learn range of technologies was required; and/or client facing/field service roles are all a plus.-Exceptional written, oral and interpersonal communication and customer service skills across all levels of an organization.-Strong knowledge of computer hardware, including laptops, desktops and mobile devices and enterprise desktop applications.-Strong knowledge of Windows 7, Active Directory and Exchange.-Strong knowledge of MS Office 2010 required.-Knowledge of network printer installation, setup and troubleshooting.-Knowledge of virtualization technologies.-Working knowledge of mobile devices-add, remove, reactivate, migrate users etc.Which of the following could ensure high client satisfaction?A.To update, track and close incident tickets.B.To use an enterprise imaging solution.C.Physical setting up for computers.D.Configuring systems and applications.
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A、Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB、Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC、Run Remote Desktop Connection Select Connect to User Enter the IP addressD、Start Programs Administrative Tools Remote Assistance
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
Which of the following desktop hardware should a technician be MOST concerned with disposing of correctly？（）A、batteriesB、power cordsC、disk drivesD、hard drives
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).A、Boot into Safe ModeB、Replace the motherboardC、Uninstall the applicationD、Replace the hard driveE、Install more RAM
Which of the following is the correct path a technician could follow to find the Services Snap-inconsole inside of Windows?（）A、Start Settings Control Panel Administrative ToolsB、Start Settings Control Panel Add or Remove ProgramsC、Start Settings Control Panel SystemD、Start Settings Control Panel Scheduled Tasks
In which of the following locations will a technician start and stop the print spooler?（）A、Click Start, select run and type Services.mscB、Click Start, select run and type gpedit.mscC、Click Start, select run and type regeditD、Click Start, Settings, Printers and Faxes
Identify four features of WebLogic that provide value above and beyond a simple Java EE container.（）A、Active GridLink for RACB、support for enterprise Web Services standards beyond Java EE specificationC、Integration with Enterprise ManagerD、market leading performanceE、Java EE6 Specification SupportF、Java SE 7 support
Customer is asking if new IBM UEFI recognizes their Windows 2003 Enterprise Operational System. What is the correct answer？（）A、UEFI can support Windows 2003 Enterprise in native modeB、UEFI can emulate BIOS and support Windows 2003 with no performance impactC、An upgrade must be done to Windows 2003 Enterprise x64D、Only supports Windows 2003 as a virtual machine guest （VMware or Hyper-V）
多选题A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).ABoot into Safe ModeBReplace the motherboardCUninstall the applicationDReplace the hard driveEInstall more RAM
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）ATerminal ServicesBRemote AssistanceCRouting and Remote Access ServiceDRemote Desktop
单选题_______, I would like to thank Professor Osterhaus for offering me the chance to do this study, and for all the support throughout the study period.AIn the beginningBAt firstCTo begin withDTo start
单选题You are designing a Windows 7 virtual desktop infrastructure.You have the following requirements： Provide access to Remote Desktop Services RemoteApp sources from multiple remote desktop servers. Support network load balancing. Support reconnection to existing sessions on virtual desktops. You need to specify a design that meets the requirements. What should you include in your design？（）ARemote Desktop GatewayBRemote Desktop Connection BrokerCWindows Deployment ServicesDWindows Virtual PC and Windows XP Mode
单选题You need to recommend a solution for deploying App1. The solution must support the company’s planned changes. What should you include in the recommendation？（）AGroup Policy Software InstallationBMicrosoft Application Virtualization （App-V）CMicrosoft Enterprise Desktop Virtualization （MED-V）DMicrosoft System Center Configuration Manager
单选题This question is the first in a series of questions that all present the same scenario. For your convenience, the scenario is repeated in each question. Each question presents a different goal and answer choices, but the text of the scenario is exactly the same in each question in this series. Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to use SSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario The company hires a new desktop support technician. The technician is added to the Administrators group on all client computers and the DHCP Users group on all DHCP servers. The new technician reports that the DHCP snap-in is unavailable on his computer. You need to ensure that the technician can view the configurations of the DHCP servers. What should you do?（）AInstruct the technician to customize the Start menu to display the administrative tools.BInstruct the technician to install Remote Server Administration Tools (RSAT) and to modify the Windows Features.CRequest that the technician be added to the Server Operators group in Active Directory.DRequest that the technician be added to the Network Configuration Operators group in Active Directory and modify the Windows Features.
单选题An enterprise has plans to start adding IPv6 support. The initial deployment requires support from some IPv6 - only device s that need to access servers that support only IPv4. Which of the following tools would be most appropriate?（）ANative IPv6BPoint - to -point tunnelsCMultipoint tunnelsDNAT - PT
单选题Customer is asking if new IBM UEFI recognizes their Windows 2003 Enterprise Operational System. What is the correct answer？（）AUEFI can support Windows 2003 Enterprise in native modeBUEFI can emulate BIOS and support Windows 2003 with no performance impactCAn upgrade must be done to Windows 2003 Enterprise x64DOnly supports Windows 2003 as a virtual machine guest （VMware or Hyper-V）
单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）ANetwork Neighborhood navigate to the users computer right click select Offer Remote AssistanceBGo to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceCRun Remote Desktop Connection Select Connect to User Enter the IP addressDStart Programs Administrative Tools Remote Assistance
单选题Start of repeated scenarioYou are an enterprise desktop support technician for Fabrikam, Inc. Active Directory InformationThe company has a main office and a branch office. The main office hosts all of the companys servers. The main office connects to the branch office by using a WAN link. The network contains a single Active Directory domain that has 500 users. The domain contains three domain controllers and an enterprise root certification authority (CA). All servers run Windows Server 2008 R2. All user accounts are in an organizational unit (OU) named Employees. The computer accounts for all desktop computers are in an OU named Desktops. The computer accounts for all portable computers are in an OU named Laptops. A startup script is deployed to all computers by using Group Policy objects (GPOs). Client ConfigurationsAll client computers run Windows 7 Enterprise. All users have desktop computers. All computers are members of the domain. All desktop computers use wired connections to connect to the network. All portable computers use wireless connections to connect to the network. The wireless network is secured by using EAP-TLS. Company policy states that all client computers must be configured by using DHCP. The company has an internal Web site. The Web site is configured to useSSL encryption and to require client certificates. All company users can access the internal Web site. End of repeated scenario Users in the branch office report slow network performance when they connect to the file shares in the main office. You need to recommend a solution to improve performance when users access the file shares from the branch office. The solution must minimize hardware costs. What should you recommend implementing?（）ABranchCacheBDirectAccessCDistributed File System Replication (DFSR)DUniversal Group Membership Caching