2 The activities of an organisation have to be managed and co-ordinated to ensure that its objectives are met. The organisation’s structure is designed to support this.Required:(a) What is meant by the term ‘organisational structure,’ often shown as an organisation chart? (5 marks)

2 The activities of an organisation have to be managed and co-ordinated to ensure that its objectives are met. The organisation’s structure is designed to support this.

Required:

(a) What is meant by the term ‘organisational structure,’ often shown as an organisation chart? (5 marks)


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1 Flavours Fine Foods is a leading producer for the food industry, supplying many of Europe’s leading restaurants.Started just five years ago by brothers Lee and Alan Jones, the organisation has grown from a small company employing five people to a multi-divisional organisation employing 120 people.The organisation’s production facility is divided into three separate departments. Each department has a single manager with supervisors assisting on the production lines. The managers and supervisors, all of whom are aware of their roles, work well together. However, although the organisation has grown, the owners continue to involve themselves in day to day activities and this has led to friction between the owners, managers and supervisors.As a result a problem arose last week. Alan Jones instructed a supervisor to repair a machine on the shop floor, which he refused to do without confirmation and instruction from his departmental manager. The supervisor’s manager,Dean Watkins, became involved and was annoyed at what he saw as interference in his department’s activities. Dean told Alan Jones that he “should have come to me first” because although the responsibility for the overall organisation was a matter for the brothers, action taken in the factory was his through powers that had been delegated to him and through his authority, as manager. In the argument that followed, Alan Jones was accused of failing to understand the way that the hierarchy in such a large organisation operates and that interference with operational decisions by senior management was not helpful.As a consequence of this, Alan Jones has asked you to explain to him and his brother the issues behind the dispute to clarify the roles of managers and supervisors and to indicate how and why successful delegation might be achieved.Required:(a) Explain to Alan Jones the main differences between the work of a manager and that of a supervisor.(13 marks)

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In the speaking activities, a speaker often tries to avoid using a difficult word or structure and chooses to be a simpler one. What learning strategy does the speaker use?A.SimplicityB.GeneralizationC.ParaphraseD.Avoidance

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The project workbook is not so much a separate document as it is a structure imposed on the documents that the project will be producing anyway.All the documents of the project need to be part of this (请作答此空). This includes objectives ,external specifications , interface specifications , technical standards , internal specifications and administrative memoranda(备忘录).Technical prose is almost immortal. If one examines the genealogy ( Ff ) of a customer manual for a piece of hardware or software , one can trace not only the ideas , but also many of the very sentences and paragraphs back to the first ( ) proposing the product or explaining the first design. For the technical writer, the paste-pot is as mighty as the pen.Since this is so, and since tomorrows product-quality manuals will grow from todays memos, it is very important to get the structure of the documentation right. The early design of the project ( ) ensures that the documentation structure itself is crafted, not haphazard. Moreover, the establishment of a structure molds later writing into segments that fit into that structure.The second reason for the project workbook is control of the distribution of ( ). The problem is not to restrict information, but to ensure that relevant information gets to all the people who need it.The first step is to number all memoranda, so that ordered lists of titles are available and h worker can see if he has what he wants. The organization of the workbook goes well beyond this to establish a tree-structure of memoranda. The ( ) allows distribution lists to be maintained by subtree, if that is desirable.A. STRUCTURE B. SPECIFICATION C. STANDARD D. OBJECTIVE

The project workbook is not so much a separate document as it is a structure imposed on the documents that the project will be producing anyway.All the documents of the project need to be part of this ( ). This includes objectives ,external specifications , interface specifications , technical standards , internal specifications and administrative memoranda(备忘录).Technical prose is almost immortal. If one examines the genealogy ( Ff ) of a customer manual for a piece of hardware or software , one can trace not only the ideas , but also many of the very sentences and paragraphs back to the first ( ) proposing the product or explaining the first design. For the technical writer, the paste-pot is as mighty as the pen.Since this is so, and since tomorrows product-quality manuals will grow from todays memos, it is very important to get the structure of the documentation right. The early design of the project (请作答此空) ensures that the documentation structure itself is crafted, not haphazard. Moreover, the establishment of a structure molds later writing into segments that fit into that structure.The second reason for the project workbook is control of the distribution of ( ). The problem is not to restrict information, but to ensure that relevant information gets to all the people who need it.The first step is to number all memoranda, so that ordered lists of titles are available and h worker can see if he has what he wants. The organization of the workbook goes well beyond this to establish a tree-structure of memoranda. The ( ) allows distribution lists to be maintained by subtree, if that is desirable.A. TITLE B. LIST C. WORKBOOK D. QUALITY

The project workbook is not so much a separate document as it is a structure imposed on the documents that the project will be producing anyway.All the documents of the project need to be part of this( ).This includes objectives,external specifications,interface specifications,technical standards,internal specifications and administrative memoranda(备忘录).Technical prose is almost immortal.If one examines the genealogy(Ff)of a customer manual for a piece of hardware or software,one can trace not only the ideas,but also many of the very sentences and paragraphs back to the first( )proposing the product or explaining the first design.For the technical writer,the paste-pot is as mighty as the pen.Since this is so,and since tomorrow's product-quality manuals will grow from today’s memos,it is very important to get the structure of the documentation right.The early design of the project( )ensures that the documentation structure itself is crafted,not haphazard.Moreover,the establishment of a structure molds later writing into segments that fit into that structure.The second reason for the project workbook is control of the distribution of(请作答此空).The problem is not to restrict information,but to ensure that relevant information gets to all the people who need it.The first step is to number all memoranda,so that ordered lists of titles are available and h worker can see if he has what he wants.The organization of the workbook goes well beyond this to establish a tree-structure of memoranda.The( )allows distribution lists to be maintained by subtree,if that is desirable.A.productB.manualC.documentD.information

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