1 Flavours Fine Foods is a leading producer for the food industry, supplying many of Europe’s leading restaurants.Started just five years ago by brothers Lee and Alan Jones, the organisation has grown from a small company employing five people to a multi-divisional organisation employing 120 people.The organisation’s production facility is divided into three separate departments. Each department has a single manager with supervisors assisting on the production lines. The managers and supervisors, all of whom are aware of their roles, work well together. However, although the organisation has grown, the owners continue to involve themselves in day to day activities and this has led to friction between the owners, managers and supervisors.As a result a problem arose last week. Alan Jones instructed a supervisor to repair a machine on the shop floor, which he refused to do without confirmation and instruction from his departmental manager. The supervisor’s manager,Dean Watkins, became involved and was annoyed at what he saw as interference in his department’s activities. Dean told Alan Jones that he “should have come to me first” because although the responsibility for the overall organisation was a matter for the brothers, action taken in the factory was his through powers that had been delegated to him and through his authority, as manager. In the argument that followed, Alan Jones was accused of failing to understand the way that the hierarchy in such a large organisation operates and that interference with operational decisions by senior management was not helpful.As a consequence of this, Alan Jones has asked you to explain to him and his brother the issues behind the dispute to clarify the roles of managers and supervisors and to indicate how and why successful delegation might be achieved.Required:(a) Explain to Alan Jones the main differences between the work of a manager and that of a supervisor.(13 marks)
1 Flavours Fine Foods is a leading producer for the food industry, supplying many of Europe’s leading restaurants.
Started just five years ago by brothers Lee and Alan Jones, the organisation has grown from a small company employing five people to a multi-divisional organisation employing 120 people.
The organisation’s production facility is divided into three separate departments. Each department has a single manager with supervisors assisting on the production lines. The managers and supervisors, all of whom are aware of their roles, work well together. However, although the organisation has grown, the owners continue to involve themselves in day to day activities and this has led to friction between the owners, managers and supervisors.
As a result a problem arose last week. Alan Jones instructed a supervisor to repair a machine on the shop floor, which he refused to do without confirmation and instruction from his departmental manager. The supervisor’s manager,Dean Watkins, became involved and was annoyed at what he saw as interference in his department’s activities. Dean told Alan Jones that he “should have come to me first” because although the responsibility for the overall organisation was a matter for the brothers, action taken in the factory was his through powers that had been delegated to him and through his authority, as manager. In the argument that followed, Alan Jones was accused of failing to understand the way that the hierarchy in such a large organisation operates and that interference with operational decisions by senior management was not helpful.
As a consequence of this, Alan Jones has asked you to explain to him and his brother the issues behind the dispute to clarify the roles of managers and supervisors and to indicate how and why successful delegation might be achieved.
Required:
(a) Explain to Alan Jones the main differences between the work of a manager and that of a supervisor.
(13 marks)
相关考题：
I’m sorry to hear that his father died five years ago.(改为同义句)I’m sorry to hear that his father has ________ ________ for five years.
(c) To correct the problems at Flavours Fine Foods, explain to Alan Jones:(i) the need for delegation; (3 marks)
What is Mr. Jones’s position in his company () A. He is the president of Bestway Co.B.He is the general manager of Nile Co. C.He is the sales manager of Lee Brothers’.
The colourful chalkboards and baskets of fruit that greet customers at the entrances of Whole Foods Market's shops paint a rosy picture.Yet shares in the American seller of organic and natural food have fallen by more than 40%since hitting a peak last October,in a period when stock markets have been strong.It is not that the retailer is in immediate crisis:its latest quarterly figures,on July 30th heowed sales and profits both up a bit.And it is not that people are going off the idea of paying more for food produced without chemical fertilisers,pesticides or additives:the International Federation of Organic Agriculture Movements reckons that the industry's worldwide revenues were a record of 63 billion in 2012;and Techsci Research,a market-research firm,predicts that the American market for such foods-the worlds largest-may grow by 14%by 2018.The problem is that at Whole Foods,shoppers have been paying way over the cost of regular produce,and its success in getting them to do so has now attracted a lot of competitors,from rival organics chains like Sprouts and Trader Joe's to mass-market retailers like Walmart and Costco.As a result,the price premium for organic produce is crashing down.On a recent shopping trip,a pound of organic apples cost 2.99 at Whole Foods but just 1.99 at Sprouts and even less at Costco.The firm has been trimming costs to keep its margins up,but the slump in its share price reflects investors expectation that this cannot continue,that profits will suffer and that Whole Foods'dominance of the market is coming to an end.That the company has had to recall a number of products—in late July it and other grocers recalled plums and peaches suspected of contamination with Listeria bacteria—has made it harder to maintain an air of superiority over its competitors.Organic foods'claim to superiority is questionable anyway.Both Britain's Food Standards Agency and the Annals of Internal Medicine,a journal,concluded after reviewing the extensive studies on the issue that there is no substantial difference in the nutritiousness of organics and non-organics.In some respects organics may be bad for the environment,because growing them uses land less efficiently than non-organics.As for“natural”foods,there is no official definition of this,inAmericaat least;so the label,which Whole Foods also applies to many products,is close to meaningless.Alan McHughen,a botanist at the University of California,Riverside,argues that the whole industry is 99%marketing and public perception,reeling people in through a fabricated conceptof a time when food,and life in general,was simple and wholesome.If true,the trick has worked nicely for Whole Foods.But its success has attracted so many imitators that it is losing its uniqueness Even recent speculation about a takeover bid has failed to lift its shares.It may insist its food is sustainable But it seems its prices are not.下列哪一选项与划线部分所表达意思相同A.Crisis Seems FarB.The Firm Is at RiskC.More Rivals Join InD.Natural Foods Are UnrealE.Stop Buying Organic FoodsF.The Recall Makes Things WorseG.Traditional Foods Face Challenge
Five years ago, David Smith wore an expensive suit to work every day． "I was a clothes addict," he jokes． "I used to carry a fresh suit to work with me so I could change if my clothes got wrinkled．" Today David wears casual clothes--khaki pants and a sports shirt to the office． He hardly ever wears a necktie． "I'm working harder than ever," David says, "and I need to feel comfortable．" More and more companies are allowing their office workers to wear casual clothes to work． In the United States, the changes from formal to casual office wear have been slow． In the early 1990s, many companies allowed their workers to wear casual clothes on Friday (but only on Friday)． This became known as "dress-down Friday" or "casual Friday"． "What started out as an extra one-day-a-week benefit for workers has really become an everyday thing．" said business adviser Maisly Jones． Why have so many companies started allowing their workers to wear casual clothes' One reason is that it's easier for a company to attract new workers if it has a casual dress code． "A lot of young people don't want to dress up for work," says the owner of a software company, "so it's hard to hire people if you have a conservative dress code．" Another reason is that people seem happier and more productive when they are wearing comfortable clothes． In a study made by Levi Strauss and Company, 85 percent of employers said that casual dress has a side effect on work． Supporters of casual office wear also say that a casual dress code helps them save money． "Suits are expensive, if you have to wear one every day," one person said． "For the same amount of money, you can buy a lot more casual clothes．" According to this passage, which of the following is TRUE?A. Company workers started to dress down about twenty years ago．B. Dress-down has become an everyday phenomenon since the early 1990s．C. "Dress-down Friday" was first given as a favor from employers．D. Many workers want to wear casual clothes to impress people．
If American people borrow money from the bank for 25 years，this means that the person who borrows__________．A.has twenty-five years to pay back the moneyB.has more than twenty-five years to pay back the moneyC.has less twenty-five years to pay back the moneyD.has about twenty-five years to pay back the money
The Norwegian Government has tried to ______.A. encourage the oil companies to discover new oil sourcesB. prevent oil companies employing people from northern NorwayC. help the oil companies solve many of their problemsD. keep the oil industry to something near its present size
The colourful chalkboards and baskets of fruit that greet customers at the entrances of Whole Foods Market's shops paint a rosy picture.Yet shares in the American seUer of organic and natural food have fallen by more than 40%since hitting a peak last October,in a period when stock markets have been strong.41.It is not that the retailer is in immediate crisis:its latest quarterly figures,on July 30th,showed sales and profits both up a bit.And it is not that people are going off the idea of paying more for food produced without chemical fertilisers,pesticides or additives:the Intemational Federation of Organic Agriculture Movements reckons that the industry's worldwide revenues were a record of 63 biUion in 2012;and Techsci Research,a market-research firm,predicts that the American market for such foods-the world's largest-may grow by 14%by 2018.42.The problem is that at Whole Foods,shoppers have been paying way over the cost of regular produce,and its success in getting them to do so has now attracted a lot of competitors,from rival organics chains like Sprouts and Trader Joe's to mass-market retailers like Walmart and Costco.As a result,the pnce premium for organic produce is crashing down.On a recent shopping trip,a pound of organic apples cost 2.99 at Wbole Foods but just l.99 at Sprouts and even less at Costco.43.The firm has been trimming costs to keep its margins up,but the slump in its share price reflects investors'expectation that this cannot continue,that profits will suffer and that Whole Foods'dominance of the market is coming to an end.44.That the company has had to recall a number of products-in late July it and other grocers recalled plums and peaches suspected of contanunation with Listeria bacteria-has made it harder to maintain an air of superiority over its competitors.Organic foods'claim to superiority is questionable anyway.Both Britain's Food Standards Agency and the Annals of Internal Medicine,a journal,concluded after reviewing the extensive studies on the issue that there is no substantial difference in the nutriliousness of organics and non-organics.In some respects organics may be bad for the environment,because growing them uses land less efficiendy than non-organics.45.As for"natural"foods,there is no official definition of this,in America at least;so the label,which Whole Foods also applies to many products,is close to meaningless.Alan McHughen,a bota-nist at the University of California,Riverside,argues that the whole industry is"99%marketing;and public perception,"reeling people in through a fabricated concept of a time when food,and life in general,was simple and wholesome.If true,the trick has worked nicely for Whole Foods.But its success has attracted so many imitators that it is losing its uniqueness.Even recent speculation about a takeover bid has failed to lift its shares.It may insist its food is sustainable.But it seem8 its prices are not.43选？A.Crisis Seems FarB.The Firm Is At RiskC.More Rivals Join InD.Natural Foods Are Unreal
共用题干Rise in Number of Cancer SurvivorsCancer is the second leading cause of death in the United States,after heart disease. In the__________(1),it was often considered a death sentence.But many patients now live longer_________(2)of improvements in discovery and treatment.Researchers say death_________(3)in the United States from all cancers combined have fallen for thirty years.Survival rates have increased for most of the top fifteen cancers in both men and women,and for cancers in_________(4).The National Cancer Institute and the Centers for Disease Control and Prevention studied the number of cancer survivors.A cancer survivor is defined________(5) anyone who has been found to have cancer. This would include current patients.The study covered the period________(6)1971 to 2001.The researchers found there are three__________(7)as many cancer survivors today as there were thirty years ago.In 1971, the United States had about three million cancer__________(8).Today there are about ten million.The study also found that 64% of adults with cancer can expect to still be_______ (9)in five years,Thirty years ago,the five-year survival rate was 50%.The government wants to________(10)the five-year survival rate to 70% by 2010.The risk of cancer increases with age.The report says the majority of survivors are 65years and ________(11).But it says medical improvements have also helped children with cancer live ________(12)longer.Researchers say 80% of children with cancer will survive at least five years after the discovery.About 75% will survive at________(13)ten years.In the 1970s,the five-year survival rate for children was about 50%.In the 1960s,most children did not survive cancer. Researchers say they ________(14)moreimprovements in cancer treatment in the future.In fact,they say traditional cancer-prevention programs are not enough anymore.They say public health programs should also aim to support the_______(15)numbers of cancer survivors and their families._________(11) A:older B:old C:younger D:young
共用题干Rise in Number of Cancer SurvivorsCancer is the second leading cause of death in the United States,after heart disease. In the__________(1),it was often considered a death sentence.But many patients now live longer_________(2)of improvements in discovery and treatment.Researchers say death_________(3)in the United States from all cancers combined have fallen for thirty years.Survival rates have increased for most of the top fifteen cancers in both men and women,and for cancers in_________(4).The National Cancer Institute and the Centers for Disease Control and Prevention studied the number of cancer survivors.A cancer survivor is defined________(5) anyone who has been found to have cancer. This would include current patients.The study covered the period________(6)1971 to 2001.The researchers found there are three__________(7)as many cancer survivors today as there were thirty years ago.In 1971, the United States had about three million cancer__________(8).Today there are about ten million.The study also found that 64% of adults with cancer can expect to still be_______ (9)in five years,Thirty years ago,the five-year survival rate was 50%.The government wants to________(10)the five-year survival rate to 70% by 2010.The risk of cancer increases with age.The report says the majority of survivors are 65years and ________(11).But it says medical improvements have also helped children with cancer live ________(12)longer.Researchers say 80% of children with cancer will survive at least five years after the discovery.About 75% will survive at________(13)ten years.In the 1970s,the five-year survival rate for children was about 50%.In the 1960s,most children did not survive cancer. Researchers say they ________(14)moreimprovements in cancer treatment in the future.In fact,they say traditional cancer-prevention programs are not enough anymore.They say public health programs should also aim to support the_______(15)numbers of cancer survivors and their families._________(1) A:past B:present C:future D:old
共用题干Rise in Number of Cancer SurvivorsCancer is the second leading cause of death in the United States,after heart disease. In the__________(1),it was often considered a death sentence.But many patients now live longer_________(2)of improvements in discovery and treatment.Researchers say death_________(3)in the United States from all cancers combined have fallen for thirty years.Survival rates have increased for most of the top fifteen cancers in both men and women,and for cancers in_________(4).The National Cancer Institute and the Centers for Disease Control and Prevention studied the number of cancer survivors.A cancer survivor is defined________(5) anyone who has been found to have cancer. This would include current patients.The study covered the period________(6)1971 to 2001.The researchers found there are three__________(7)as many cancer survivors today as there were thirty years ago.In 1971, the United States had about three million cancer__________(8).Today there are about ten million.The study also found that 64% of adults with cancer can expect to still be_______ (9)in five years,Thirty years ago,the five-year survival rate was 50%.The government wants to________(10)the five-year survival rate to 70% by 2010.The risk of cancer increases with age.The report says the majority of survivors are 65years and ________(11).But it says medical improvements have also helped children with cancer live ________(12)longer.Researchers say 80% of children with cancer will survive at least five years after the discovery.About 75% will survive at________(13)ten years.In the 1970s,the five-year survival rate for children was about 50%.In the 1960s,most children did not survive cancer. Researchers say they ________(14)moreimprovements in cancer treatment in the future.In fact,they say traditional cancer-prevention programs are not enough anymore.They say public health programs should also aim to support the_______(15)numbers of cancer survivors and their families._________(4) A:men B:women C:children D:people
共用题干Food and CancerMedical experts have suspected for many years that there is a strong link between what a person eats and cancer. They say a new study provides the first evidence that vitamins could reduce a person's chance of developing cancer. A team of Chinese and American scientists did the study.They are from American National Cancer Institute and the Cancer Institute of the Chinese Academy of Medical Sciences in Beijing. The Journal of the National Cancer Institute published the results of the study. About thirty thousand people between the ages of 40 to 69 took part in the study.They were from the northern central Chinese area of Linxian.Most of them took vitamins and minerals everyday for five years.Linxian was chosen because the people there have an extremely high rate of cancer of stomach and esophagus.Researchers believe that fungus and molds in local foods may be partly responsible for the high cancer rate.Researchers divided those people into eight groups.Seven of the groups received different mixtures of vitamins and minerals daily.The amounts of the vitamins and minerals were 1 to 2 times greater than what American health officials say is needed.The eighth group received sugar pills that had no effect.Those who seemed to gain the most received a mixture of a form of vitamin A called β-carotene,vitamin E and the mineral selenium（硒）.The vitamin and mineral are believed to prevent damage to cells caused by cancer-causing substances.Researchers reported a 1 3 percent drop in cancer rates in those who took β-carotene,vitamin E and selenium.They also found a 10 percent drop in the number of deaths caused by strokes from bursting blood vessels.Scientists warn that it is too soon to know if the effect would be the same among people in other countries.They note that the people in Linxian eat foods that lack necessary vitamins and minerals.Chinese officials will continue to record the health records of the people in Linxian for many years.For now officials reportedly are considering using the results of the study.They want to find a way to improve the health of people in Linxian and other small towns in China.The study lasted for about five years.A:RightB:WrongC:Not mentioned
共用题干New Product Will Save livesDrinking water that looks clean may still contain bugs（虫子）,which can cause illness. A small company called Genera Technologies has produced a testing method in three stages,which shows whether water is safe.The new test shows if water needs chemicals added to it,to destroy anything harmful.It was invented by scientist Dr. Adrian Parton, who started Genera five years ago.He and his employees have developed the test together with a British water company.Andy Headland,Genera's marketing director,recently presented the test at a conference in the USA and forecast good American sales for it.Genera has already sold 11 of its tests at$42,500 a time in the UK and has a further four on order. It expects to sell another 25 tests before the end of March.The company says it is the only test in the UK to be approved by the government.Genera was formed five years ago and until October last year had only five employees; it now employs 14.Mr Headland believes that the company should make around$19 million by the end of the year in the UK alone.Genera has increased the number of its employees recently.A:Right B:Wrong C:Not mentioned
共用题干New Product Will Save livesDrinking water that looks clean may still contain bugs（虫子）,which can cause illness. A small company called Genera Technologies has produced a testing method in three stages,which shows whether water is safe.The new test shows if water needs chemicals added to it,to destroy anything harmful.It was invented by scientist Dr. Adrian Parton, who started Genera five years ago.He and his employees have developed the test together with a British water company.Andy Headland,Genera's marketing director,recently presented the test at a conference in the USA and forecast good American sales for it.Genera has already sold 11 of its tests at$42,500 a time in the UK and has a further four on order. It expects to sell another 25 tests before the end of March.The company says it is the only test in the UK to be approved by the government.Genera was formed five years ago and until October last year had only five employees; it now employs 14.Mr Headland believes that the company should make around$19 million by the end of the year in the UK alone.Genera Technologies orders 25 more tests before the end of the year.A:Right B:Wrong C:Not mentioned
共用题干New Product Will Save livesDrinking water that looks clean may still contain bugs（虫子）,which can cause illness. A small company called Genera Technologies has produced a testing method in three stages,which shows whether water is safe.The new test shows if water needs chemicals added to it,to destroy anything harmful.It was invented by scientist Dr. Adrian Parton, who started Genera five years ago.He and his employees have developed the test together with a British water company.Andy Headland,Genera's marketing director,recently presented the test at a conference in the USA and forecast good American sales for it.Genera has already sold 11 of its tests at$42,500 a time in the UK and has a further four on order. It expects to sell another 25 tests before the end of March.The company says it is the only test in the UK to be approved by the government.Genera was formed five years ago and until October last year had only five employees; it now employs 14.Mr Headland believes that the company should make around$19 million by the end of the year in the UK alone.Genera Technologies has developed a method that determines whether water is clean.A:Right B:Wrong C:Not mentioned
共用题干New Product Will Save livesDrinking water that looks clean may still contain bugs（虫子）,which can cause illness. A small company called Genera Technologies has produced a testing method in three stages,which shows whether water is safe.The new test shows if water needs chemicals added to it,to destroy anything harmful.It was invented by scientist Dr. Adrian Parton, who started Genera five years ago.He and his employees have developed the test together with a British water company.Andy Headland,Genera's marketing director,recently presented the test at a conference in the USA and forecast good American sales for it.Genera has already sold 11 of its tests at$42,500 a time in the UK and has a further four on order. It expects to sell another 25 tests before the end of March.The company says it is the only test in the UK to be approved by the government.Genera was formed five years ago and until October last year had only five employees; it now employs 14.Mr Headland believes that the company should make around$19 million by the end of the year in the UK alone.Each of the tests costs$42,500.A:Right B:Wrong C:Not mentioned
共用题干New Product Will Save livesDrinking water that looks clean may still contain bugs（虫子）,which can cause illness. A small company called Genera Technologies has produced a testing method in three stages,which shows whether water is safe.The new test shows if water needs chemicals added to it,to destroy anything harmful.It was invented by scientist Dr. Adrian Parton, who started Genera five years ago.He and his employees have developed the test together with a British water company.Andy Headland,Genera's marketing director,recently presented the test at a conference in the USA and forecast good American sales for it.Genera has already sold 11 of its tests at$42,500 a time in the UK and has a further four on order. It expects to sell another 25 tests before the end of March.The company says it is the only test in the UK to be approved by the government.Genera was formed five years ago and until October last year had only five employees; it now employs 14.Mr Headland believes that the company should make around$19 million by the end of the year in the UK alone.Before he set up Genera,Dr. Parton had worked for a British water company.A:Right B:Wrong C:Not mentioned
Our factory is much more productive now. This year’s production is five times as much （） it was ten years ago.AwhatBasCthatDthan
单选题The company has（）some major changes in the last five years.AstoodBsufferedCundergoneDtolerated
单选题According to the economists, ______.AJapan’s pension system is in bad shape.BJapanese people are spending less than they used to.CJapanese economy is in a glut, which hurts consumer spending.DJapan’s annual growth in consumer spending is about half the pace of that five years ago.
单选题Our factory is much more productive now. This year’s production is five times as much （） it was ten years ago.AwhatBasCthatDthan
问答题Practice 1 If chief executives of leading U. S. agri-biotech companies have been suffering from heartburn lately, it isn’t because of anything they’ve been eating. Rather, it’s the unsettling knowledge that long-simmering European anxieties over genetically modified (g. m.) crops, like ocean-hopping viruses, are spreading across the world. Unlike Britons, whose concerns about what they eat have been on the rise ever since “mad cow disease” (even though it had nothing to do with genetic engineering), Americans have seemed indifferent to g.m. foods. If foodmakers can no longer count on the public’s unquestioning acceptance of their products, it’s not just because of activist theatrics and shrill agitprop. With billions of dollars at risk, the biotech industry has begun to fight back, forming corporate alliances and launching a major p. r. effort that includes lobbying, new research efforts to still public fears and TV, radio and newspaper ads. So far, the regulators have approved dozens of genetically modified plants for human consumption. But if public pressure grows, it may be forced to go slower in the future. One possibility: the FDA could begin applying to g.m. foods the powers it already has to regulate food additives. By overreacting to fears fanned by well-fed consumers in the industrialized world, food producers might uproot an industry that could someday provide billions of people in the rest of the world with crops they desperately need.
单选题It can be learned that Methuselah _____.Ais an ancient tree about 2000 years oldBis grown from a seed about 2000 years oldChad already become extinct 2000 years agoDhas been the food source since 2000 years ago
单选题The advertising industry in today’s world does have its share of responsibilities in leading people to misconceptions.Afor leading people toBto lead people toCto lead people intoDfor leading people into
单选题MRK Consulting Ltd has been operating in the global market since 1988. We have successfully placed hundreds of IT Banking professionals in leading companies in the Finance, Banking and IT industries.AMRK is a leading company in Finance and IT Industries.BThere are many IT and Banking talents working with MRK.CMRK has helped many people found good jobs.
单选题An automaker is facing financial difficulties. The vice president of marketing has determined that the root of the company’s problems is low brand loyalty. The vice president proposes, there- fore, that the company begin an aggressive advertising campaign focused on children aged from three to eight years. By securing strong brand recognition with this demographic, he argues, the company will have an advantage when these customers reach an age when they can buy cars. Which of the following, if true, raises the most serious doubts about the vice president’s proposal?AStudies have shown that children are an important factor in the car-buying decision for 75 percent of parents with children under 18 years of age.BThe financial difficulties facing the company will result in the company’s declaring bankruptcy within five years if the difficulties are not addressed effectively.CThe company’s most recent advertising campaign, focused on the theme of “Rev up your life,” has received positive ratings from the demographic aged 18 to29.DChildren are accustomed to viewing ads for car toys while watching their favorite television programs, so ads for actual cars will appeal to them.EThe vice president who made the proposal has only one year of experience in the automotive industry, but has spent more than 20 years in the financial services and children’s entertainment industries.