A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）A、Restart the print job in the print queue.B、Print a test page from the printer properties.C、Run the Add Printer Wizard.D、Restart the print spooler service.
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）
- A、Restart the print job in the print queue.
- B、Print a test page from the printer properties.
- C、Run the Add Printer Wizard.
- D、Restart the print spooler service.
相关考题：
A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）A. Restart the print job in the print queue.B. Print a test page from the printer properties.C. Run the Add Printer Wizard.D. Restart the print spooler service.
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?() A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.
An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）A. NetstatB. IfconfigC. HostnameD. Ping
User2 is complaining that he is unable to list the contents of a directory. What is the most likely cause?() A. User2 needs write permission to the directory.B. User2 needs both read and write permissions to the directory.C. User2 needs both read and execute permissions to the directory.D. User2 needs both write and execute permissions to the directory.
Your network consists of a single Active Directory domain. Remote Assistance is enabled on all computers.You need to ensure that you can establish Remote Assistance connections to all computers without a Remote Assistance invitation.Which group policy setting should you configure? （）A. Offer Remote AssistanceB. Solicited Remote AssistanceC. Allow users to connect remotely using Terminal ServicesD. Sets rules for remote control of Terminal Services user sessions
A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）A、The printer needs to be sent to the manufacturer for maintenance.B、The printer’s firmware needs to be updated.C、A printer system reset must be performed.D、The maintenance page counter must be reset.
The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）A、The printer needs to be power cycled to clear the job.B、The print server’s queue needs to be checked.C、The printer needs to be set to factory defaults.D、The user’s workstation needs to be rebooted.
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）A、The keyboard driver needs to be updated.B、There are conflicting serial ports.C、The mouse driver needs to be updated.D、The user is brushing the touch pad while typing.
An administrator needs to know the workstation name of a user who called in for support in orderto remotely manage it. After calling the user and having the user open a command prompt, whichof the following commands would the administrator ask the user to type?（）A、NetstatB、IfconfigC、HostnameD、Ping
Why does a project manager need an executive sponsor？（）A、To keep the project team focused on its workB、To provide behind-the-scenes assistance with organizational commitment and supportC、To sign-off on user requirementsD、To negotiate contracts with outside vendors
Bob, a technician, needs to backup a user’s local My Documents on a Windows XP workstation.Which of the following is the QUICKEST way to the user’s folder?（）A、Browse to the root, Documents and Settings, user’s name, and then My DocumentsB、Browse to the root, Users, Documents and Settings, user’s name, and then My DocumentsC、Type %system% into the run boxD、Type %temp% into the run box, My Documents, and then user’s name
A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:（）A、RJ-11 connector needs to be re-crimpedB、User has plugged into the laptop's NIC portC、User has plugged the wrong end of the cable into the portD、RJ-11 connector needs to be replaced with an RJ-45 connector
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
A user wants to be able to receive help from a coworker that is located outside the company’s local office. Which of the following MUST be enabled to allow the user to watch and interact with the coworker simultaneously?（）A、Remote DesktopB、TelnetC、Computer ManagementD、Remote Assistance
User2 is complaining that he is unable to list the contents of a directory. What is the most likely cause?（）A、User2 needs write permission to the directory.B、User2 needs both read and write permissions to the directory.C、User2 needs both read and execute permissions to the directory.D、User2 needs both write and execute permissions to the directory.
A System p administrator needs to set the default password length for all users to six characters. Which of the following files needs to be edited to accomplish this （）A、/etc/security/limitsB、/etc/security/mkuser.sysC、/etc/security/privD、/etc/security/user
单选题MySQL is installed on a Linux server and has the following configuration: What is the purpose of changing ownership of datadir to the ‘mysql’ user?（）A MySQL requires correct file ownership while remaining secureB MySQL needs to be run as the root user, but file cannot be owned by itC MySQL cannot be run as the root user
单选题A laser printer displays ‘perform user maintenance’. The manufacturer’s information was not available when the user performed the maintenance, and the laser printer continues to display the maintenance code. Which of the following items needs to be performed?（）AThe printer needs to be sent to the manufacturer for maintenance.BThe printer’s firmware needs to be updated.CA printer system reset must be performed.DThe maintenance page counter must be reset.
单选题You are the help desk manager for your company. The company network consists of a single Active Directory domain. All client computers run Windows XP Professional. All help desk technicians are members of the Help Desk Technicians group. They use Remote Assistance to remotely control user sessions to provide online support and training to users. The users currently use Windows Messenger to submit Remote Assistance invitations to the help desk technicians. You want to reduce the time required for help desk technicians to respond to Remote Assistance requests. To accomplish this goal, you want to configure the client computers to allow help desk technicians to establish a Remote Assistance session with a client computer without requiring an invitation from a user. What should you do?（）AIn the Default Domain Policy, set the Remote Assistance - Solicited Remote Assistance policy setting to Disabled. BIn the Default Domain Policy, set the Remote Assistance - Offer Remote Assistance policy setting to Enabled and add the Help Desk Technicians group to the Helpers list. CIn each computer's Local Security Policy, grant the Help Desk Technicians group the Allow logon through Terminal Services user right. DIn the System properties for each computer, select the Allow users to connect remotely to this computer option, and add the Help Desk Technicians group to the list of allowed users.
单选题User2 is complaining that he is unable to list the contents of a directory. What is the most likely cause?（）AUser2 needs write permission to the directory.BUser2 needs both read and write permissions to the directory.CUser2 needs both read and execute permissions to the directory.DUser2 needs both write and execute permissions to the directory.
单选题Your network consists of a single Active Directory domain. Remote Assistance is enabled on all computers. You need to ensure that you can establish Remote Assistance connections to all computers without a Remote Assistance invitation. Which group policy setting should you configure? （）AOffer Remote AssistanceBSolicited Remote AssistanceCAllow users to connect remotely using Terminal ServicesDSets rules for remote control of Terminal Services user sessions
单选题The network printer is locking up and printing garbled text. When the user cancels the job fromtheir local print queue, nothing happens. Which of the following is the MOST likely cause?（）AThe printer needs to be power cycled to clear the job.BThe print server’s queue needs to be checked.CThe printer needs to be set to factory defaults.DThe user’s workstation needs to be rebooted.
单选题Rate your level of proficiency with creating and managing users, computers, and groups in an ActiveDirectory environment, including troubleshooting computer accounts, user accounts, and user authentication issues. （）AI am considered an expert on this. I have successfully done this multiple times without assistance or error. I train or supervise others on this activity. Others come to me when they have questions or need assistance with this.BI have successfully done this without assistance and with few errors, but I do not train or supervise others on this activity.CI am proficient at this. I have successfully done this on my own, but I occasionally require assistance for some types of problems encountered when doing this and/or occasionally make minor errors.DI have successfully done this with the assistance of others or specific instructions.EI am a novice. I have not done this yet or I am learning.
单选题Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）ANetwork Neighborhood navigate to the users computer right click select Offer Remote AssistanceBGo to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceCRun Remote Desktop Connection Select Connect to User Enter the IP addressDStart Programs Administrative Tools Remote Assistance
单选题When a user is typing on a laptop the cursor sometimes moves on its own. Which of the following is MOST likely the cause？（）AThe keyboard driver needs to be updated.BThere are conflicting serial ports.CThe mouse driver needs to be updated.DThe user is brushing the touch pad while typing.