A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A、Allow the user to continue workingB、Check for virusesC、Re-image the hard driveD、Document time/date for later referenceE、Prevent users from accessing the PCF、Turn off PC
A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）
- A、Allow the user to continue working
- B、Check for viruses
- C、Re-image the hard drive
- D、Document time/date for later reference
- E、Prevent users from accessing the PC
- F、Turn off PC
相关考题：
A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）A. Allow the user to continue workingB. Check for virusesC. Re-image the hard driveD. Document time/date for later referenceE. Prevent users from accessing the PCF. Turn off PC
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?() A. Perform an antivirus program scanB. Boot the machine into Safe ModeC. Remove the machine from the networkD. Check for system security patches
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?() A. Warn the userB. Report through proper channelsC. Wipe the driveD. Give the computer back to the user
A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?() A. DHCP settingsB. BIOS settingsC. DNS settingsD. Power settings
A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）A、Terminal ServicesB、Remote AssistanceC、Routing and Remote Access ServiceD、Remote Desktop
A technician has been asked to ensure a PC is supplied with power for a short time, during apower failure. The technician should install which of the following devices to ensure thisrequirement is easily met?（）A、Backup power generatorB、Uninterruptable power supplyC、Power line conditionersD、Surge protectors
A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）A、Perform an antivirus program scanB、Boot the machine into Safe ModeC、Remove the machine from the networkD、Check for system security patches
A technician does not have power to a PC. Which of the following tools should the technician use to check for electricity?（）A、Cable testerB、Power supply testerC、Tone generatorD、Multimeter
A user reports that a network printer will not print, however, other users are not experiencing any problems. The user has rebooted their computer twice and it is still not printing. Which of the following should the technician check?（）A、Run the printer configuration wizard on the desktop.B、Check to see if the network printer is turned on.C、Verify that the printer is connected to the network.D、Check the local print queue for a failed print job.
A laptop has a non-functioning keyboard. After the keyboard was replaced with a known good one, the technician finds that the keyboard still is not functioning. Which of the following steps should the technician take NEXT?（）A、Replace the motherboard.B、Check all connections.C、Replace the USB controller.D、Check the PS/2 connector.
A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）A、Check if the user account is lockedB、Check group policyC、Check the drive for fragmentationD、Check NTFS permissions
A technician has installed a new motherboard in a workstation, but after hardware tests, themotherboard has failed. Which of the following should the technician do FIRST before replacingthe motherboard? （）A、Reseat all power connections.B、Remove the CMOS battery.C、Install the graphics card.D、Ground to the case.
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A、Agree with the user’s complaintsB、Clarify the user’s statementsC、Minimize the user’s criticismD、Shadow the other technician on the next repair
A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）A、Disable port forwarding on the router.B、Reboot to Safe Mode and see if the Internet is accessible.C、Format the machine and reinstall the OS.D、Check the web browser’s proxy settings.
The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）A、The memoryB、The CMOS batteryC、The PCIe power jackD、The processor for chip creep
A network technician is troubleshooting a network issue that has just been reported. Which of thefollowing troubleshooting steps should the technician take FIRST to help resolve this issue?（）A、Record the solution in the appropriate logs for future use.B、Ask the user who reported the issue what past documentation they have.C、Ask the user who reported the issue to explain the symptoms in detail.D、Record what steps should be taken to resolve the issue.
A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）A、Warn the userB、Report through proper channelsC、Wipe the driveD、Give the computer back to the user
A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST?（）A、DHCP settingsB、BIOS settingsC、DNS settingsD、Power settings
A technician is troubleshooting a workstation that has the wrong time information. All workstations should be pointing to a central NTP server. Which of the following locations would the technician check to investigate error messages related to this issue?（）A、IIS logB、Application logC、System logD、Security log
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
A customer has a question about the repairs needed for their desktop computer. While asking their question to a technician, the technician receives a personal phone call on their cell phone. Which of the following should the technician do NEXT?（）A、Ask the customer to wait and answer the phone call.B、Talk on the phone while listening to the customer.C、Hand the phone to a coworker to answer the call.D、Silence the phone and then listen to the customer.
A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）A、Educate the end user about how a computer becomes infected.B、Perform a clean install of the OS.C、Boot the PC in Safe Mode.D、Quarantine all infected files.
A technician has fixed a reported issue with a heavily used software program and users have verified that the program is working correctly. Which of the following should the technician do NEXT？（）A、Document the process and update the baseline.B、Test the theory of probable cause and verify with the software vendor.C、Establish a plan of action to be included in the business impact analysis.D、Implement the software manufacturer workaround.
单选题The technician has replaced a power supply with an identical power supply, and now the high end graphics card is not working. Which of the following should the technician check?（）AThe memoryBThe CMOS batteryCThe PCIe power jackDThe processor for chip creep
单选题A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）APerform an antivirus program scanBBoot the machine into Safe ModeCRemove the machine from the networkDCheck for system security patches
多选题A coworker has reported that someone has engaged in prohibited activity. The supervisor hasasked the technician to quarantine the PC until police arrive. Which of the following should the technician do?（）AAllow the user to continue workingBCheck for virusesCRe-image the hard driveDDocument time/date for later referenceEPrevent users from accessing the PCFTurn off PC
多选题A user is reporting that a PC will suddenly shut down without warning. The PC boots up with no problems, but after using the PC for a short time, the PC turns off. Which of the following components should the technician check?（） (Select TWO).ACPU fanBRAMCHard driveDPower supplyEVideo card