问答题Passage 3 ● Read the memo and the advertisement below. ● Complete the form on the following page. ● Write a word, phrase or number in Spaces 41-45 on your book. Memo To: Taylor Smith, Service Manager From: Dianna Manson, President Subject: REQUEST FOR CREDIT IN ACCOUNT Taylor, I noticed that there is a complaint letter from Mrs. Lily, please reply her in two days. This will help avoid any future misunderstandings with our customers. Dianna Lily ButtnerP.O.BOX 519 St.Louis, GA 6789 July 10, 2000 Jin Di Education Press212 SE 56th St. Buffalo, NY3170Dear Sir or Madam, I am Lily, a common reader. I’m writing to complain about the poor quality of books published by you. For one thing I found quite a few printing and bookbinding mistakes in your books. For another, some pages are even missing. Because books are closely related to our education, I wish this will not happen again though you are not generally careless. Besides, I plan to finish my research paper, I wish my account to be issued a credit instead of you replacing the faulty merchandise. Please find enclosed the copies of your invoice, #7723, in the amount of $46 and my invoice for shipping charges of $2.10. Thank you for your time and consideration.Sincerely yours,Lily Buttner A Complaint Letter Time of the complaint: (41)______ What for: (42)______ The number of mistakes in the book the customer mentioned: (43)______ Who is responsible for the mistakes? (44)______ How much does the customer ask for credit in account? (45)______
问答题
Passage 3 ● Read the memo and the advertisement below. ● Complete the form on the following page. ● Write a word, phrase or number in Spaces 41-45 on your book. Memo To: Taylor Smith, Service Manager From: Dianna Manson, President Subject: REQUEST FOR CREDIT IN ACCOUNT Taylor, I noticed that there is a complaint letter from Mrs. Lily, please reply her in two days. This will help avoid any future misunderstandings with our customers. Dianna Lily ButtnerP.O.BOX 519 St.Louis, GA 6789 July 10, 2000 Jin Di Education Press212 SE 56th St. Buffalo, NY3170Dear Sir or Madam, I am Lily, a common reader. I’m writing to complain about the poor quality of books published by you. For one thing I found quite a few printing and bookbinding mistakes in your books. For another, some pages are even missing. Because books are closely related to our education, I wish this will not happen again though you are not generally careless. Besides, I plan to finish my research paper, I wish my account to be issued a credit instead of you replacing the faulty merchandise. Please find enclosed the copies of your invoice, #7723, in the amount of $46 and my invoice for shipping charges of $2.10. Thank you for your time and consideration.Sincerely yours,Lily Buttner A Complaint Letter Time of the complaint: (41)______ What for: (42)______ The number of mistakes in the book the customer mentioned: (43)______ Who is responsible for the mistakes? (44)______ How much does the customer ask for credit in account? (45)______
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Directions:You are the president of a student union.Write a memo to Julia Alexander,the vice-president on a volunteer activity to tell her detailed information,and ask her to write a training plan.You should write about 100 words on the ANSWER SHEET Do not use your own name.Use"Li Ming"instead.Do not write your address.
Write a memo in about 50 words. You are Human Resources Manager. Your company is going to provide the staff with training in E-Commerce. There will be two course levels: intermediate level and advanced level. The training course will be given on Saturdays for five weeks. Write a memo to department managers: ·Informing them of the coming training course; ·Asking them to encourage the staff to participate; ·Asking them to help obtain the names of the interested staff.
Write a memo in about 50 words. You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department, ·informing her you have received over 100 applications and have selected 10 candidates for interview, ·telling her you will write to the candidates inviting them for interview, and ·asking her to tell you the time and the place of the interview.
Write a memo in about 50 words. You are a department manager. A new copying machine has been installed in your department. Write a memo to tell your staff members to be careful in using the newly-installed photocopier. Your instructions should include the following particulars: ·Ask them not to use it for too long at a time. ·Ask them to switch off the machine after use. ·Encourage them to offer suggestions for the care of the machine.
Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.
问答题Passage 6 ● Read the memo and advertisement below. ● Complete the form at the bottom of the page. ● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. Northern Software 24 Queens Road, Chapeltown To: Jean Palmer, Purchasing From: Tom Milton, Accounts Date: 1 March 2002 Subject: Envelopes We’ve run out of the envelopes we use for mailing invoices—the white ones with windows. I need some more tomorrow—I don’t want to delay sending the customer bills this month, so please order the envelopes today, and have them delivered as soon as possible. I’ve got about 200 invoices to post. HAYES OFFICE SUPPLIES Reductions on some product lines Brown or white envelopes (supplied in quantities of 100,500 or 1000) —15% off catalogue price Product code: EV300 (plain) or EV311 (with window) Three delivery services available: one week (free) four days (minimum charge ￡2) next day (minimum charge ￡5) 101 Leeds Road, Chapeltown Tel: 2759087 Fax: 2759088 ORDER FORM Company name: (41)______ Delivery address: (42)______Chapeltown Product code: (43)______ Colour: (44)______ Quantity: 500 Delivery service required: (45)______ Company: (41)______ Name of person to contact: (42)______ Address of property to be cleaned: (43)______ Starting date: (44)______ How client first heard about us: (45)______ Journey Plan DATE: (41)______ 11: 45 arrival at (42)______ 12:30 lunch at (43)______ 14: 00 Meeting in boardroom 15: 30 Coffee break 16: 00 Product presentation (made by (44)______) 18:00 (45)______to accompany Ms. Garcia to the airport Name of Company: SCB COMPANY Delegate Type: (41)______ Number of Participants: (42)______ Accommodation : (43)______ Conference Room Size: (44)______ Transportation : (45)______
问答题Practice 5 ● You are on a business trip to one of your company’s factories in Paris to inspect some machines in trouble. You are asked to report to your Department Manager about your work progress there. ● Write a memo ● telling him what you have done so far, ● stating what the trouble is, ● saying what you are going to do next. ● Write 40—50 words on the opposite page.
问答题Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.
问答题Passage 7 ● Read the emails below. ● Complete the table on the opposite page. ● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi, Colleen, There are a few changes in the original plan for Ms. Garcia’s visit on Wednesday 20 October. The flight is due at 11: 00 and it’s about 45-minute drive to our company. At 12:30, the lunch will be at the Swan Hotel instead of the White Hart. At 16: 00, Tom McAllister will show the video about our new product. Carol Snape will be absent. As John Sallis has to leave early, Sue Smith will take Ms. Garcia to the airport. Could you please inform Ms. Garcia of the changes?ThanksHenrikHi, Henrik, I’ll send Ms. Garcia a new journey plan at once.Best regards,Colleen
问答题Passage 5 ● Read the memo and the email below. ● Complete the form at the bottom of the page. ● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. AFT CLEANING SERVICES LTD To: Liz Smith, Supervisor From: Peter Broadbent, Manager I got this email yesterday from Collins Ltd in Mill Lane. Could you fill in a new client form for them? Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us! From Paul Tomkins [p.tomkins@collins.co.uk] To Peter Broadbent [p.broadbent@aftclean.com] Sent 15 January 200216:46 Subject Our telephone call on 14 January I can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January. NEW CLIENT DETAILS
问答题Practice 6 ● You are the line manager in a large company. You have been informed that your marketing manager had an outstanding performance and deserved a reward. ● Write a memo to him: ● informing him about the reward ● explaining why the reward is given ● saying what the reward is going to be ● Write 40-50 words.
问答题Practice 9 ● You are attending a conference in the USA next week and will need secretarial help during the trip as your PA is away on holiday. ● Write a memo to the Human Resources Manager: ● requesting a temporary PA for the trip ● explaining why your PA cannot go with you ● giving the dates of the trip. ● Write about 30-40 words on your Answer Sheet. MEMO TO:______ From:______ Date: 11 March 2002 Subject: Temporary PA
问答题Passage 2 ● Read the memo and the anniversary activities below. ● Complete the form on the following page. ● Write a word, phrase or number in spaces 41-45 on your book. Citroen Ltd. N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028 Memo To: P.K.Kirkman From: Richard Patterson Date: 0ctober 9, 1998 Message: Kirkman, Please send this announcement to BTV-2.I think it will help our business. Thank you. Citroen Ltd. N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028 Dear Sir or Madam, Citroen Ltd. will be turning 79 years old on October 23, making us the oldest car dealership in Beijing. We will be staging a 2-day celebration. On October 23, we will kick off anniversary with displaying of antique autos and carnival rides for the customers. On October 24, we will have a picnic open to the public. We think that our anniversary event would make a fine spot on your “Special Focus” segment on the l2 o'clock news. I have enclosed a flyer describing the complete festivities. Thank you for helping us celebrate our anniversary.Sincerely yours,Richard PattersonPresidentMAE: fswContact: Tel: (010)65768835Fax: 2013785649 Celebration Activities The media mentioned: (41)______ Company: (42)______ How old is the company? (43)______ When will the news be broadcasted? (44)______ Activities on Oct.23: (45)______
问答题Passage 4 ● Read the memo and the request below. ● Complete the form on the following page. ● Write a word, phrase or number in spaces 41-45 on your book. Memo To: Charles Murphy@yahoo.com From: Robert James@sohu.com Subject: Books Not Delivered Message: April 8, 2005 Charles, You were going to send the books on International Trade and Multi-cultural Communication to me by yesterday. They have not arrived. Please get in touch with me ASAP. We need these books for tomorrow afternoon’s meeting.Thanks,Rnbert A Request for the Books Ordered The person who received the message: (41)______ What happened: (42)______ When were the books due to arrive: (43)______ The name of the book: (44)______ When will the book be used: (45)______
问答题Practice 11 ● You are the Manager of a small printing company. A new employee, Mark McCabe, is joining your company on 10th May. ● Write a short memo to your office administrator. ● Saying who is starting work and when; ● Telling him what Mark McCabe’s desk should be put; ● Suggesting where Mark McCabe’s job will be. ● Write 30—40 words on your answer sheet.
问答题Practice 1 You have read the following advertisement on the Morning Post, an English newspaper. Write an application letter to the hotel manager. Your letter should include: (1) reasons for your application (2) a request for an interview You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.
问答题Practice 6 ● A man is applying for the post of Sales Manager in Yorkshire. ● Write a memo to Kofi, who is responsible for this stuff, saying: ● Your boss wants the resume and track records of this man; ● You want Kofi to do it fast. ● Write about 30—40 words.
问答题Passage 8 ● Read the email and brochure below. ● Complete the booking form on the opposite page. ● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.Hi Tracy, Could you please fill in the form to book a 2-day team-building event with Wildevent Company for eight of our sales staff? The following is the brochure. I suggest the weekend of 24/25 November. We just need four double rooms and a small meeting room. Could you ask for a coach to collect us?Thanks.Alan Event Check List: Location Day Event or Overnight with Accommodation. Accommodation no. of delegates (Rooms-shared or single rooms, leisure facilities). Dinner Requirements—private, themed or entertainment. Conference room size and seating Special Needs-meeting room equipment, sound systems, grounds for events. Transportation—parking, coaches for collection and return of delegates. Delegate Type—24hr or day delegate. Tel: 01787 269 819 Booking Form
问答题Practice 1 ● You work in the IT Center of a company, which is going to upgrade the software installed on the computers throughout the whole company over the weekend. ● Write a memo to all staff: ● informing all staff of the upgrading, ● telling them when it is to happen, ● telling them to call the IT Center for help in case of inaccessibility to their computers on Monday morning. ● Write 30-40 words. MEMO To: All staff From: Date: 27 March 2008 Subject:
问答题Practice 1 Suppose you are the secretary of the manager of a company. You attended the negotiation between your company and a foreign company, Write a memo of the negotiation. The memo should include. (1) time and place of the negotiation (2) participants of the negotiation (3) content of the negotiation including the agreement reached and the differences that still remain (4) the time for the next negotiation You should write approximately 100 words.
问答题Practice 8 ● You have ordered some new office equipment. However, some of this equipment will arrive a week later than planned. ● Write a memo to all staff: ● saying which equipment will be delayed ● explaining when it will arrive ● apologizing for the delay. ● Write about 30-40 words on your Answer Sheet. Memo To:All Staff From:SuppliesManager Date:1 March2002 Subject:New Equipment
问答题Practice 2 ● You work in a company which deals with industrial waste. You have read about a new kind of pump which could save your company thousands of dollars in service and maintenance costs. ● Write a memo to your Head of Department saying: ● where you read about the new pump ● why you think it could be a good investment ● how you might get more information about it. ● Write 40—50 words on a separate sheet.
问答题Write a memo in about 50 words. You are a department manager. A new copying machine has been installed in your department. Write a memo to tell your staff members to be careful in using the newly-installed photocopier. Your instructions should include the following particulars: ·Ask them not to use it for too long at a time. ·Ask them to switch off the machine after use. ·Encourage them to offer suggestions for the care of the machine.
问答题Passage 1 ● Read the memo and application letter below ● Complete the form on the following page. ● Write a word, phrase or number in spaces 41-45 on your book. Memo To: Lucy From: David Date: June 5, 20071 Message: I received this letter three days ago and thought the applicant might be suitable for the position we had advertised. Please fill in the Candidate Information Form and pass it on to the Personnel Manager. 4909 Gen.Bradley NE Albuquerque, NM87111 June 2, 2007Dear Sir, I am writing to apply for the position of programming advertised in yesterday’s daily news. I believe I am just the right person for the post you advertised. As a college senior, I will graduate from Bruners University at the end of May with a degree in computer programming and business communication. I feel that my education and summer activities, developing skill programs for the ABC company will qualify me in the future for a position in computer. I look forward to receiving a reply from you soon.Yours sincerely,Jenny Moses Candidate Information Form First Name: (41)______ Surname: (42)______ Date: (43)______ Post Code: (44)______ Major: (45)______
问答题Practice 10 ● You are the general manger of a company, write a memo to your sales manager. ● Ask him to attend a meeting to discuss affairs about the promotion expense of your company. ● Mentioning the time of the meeting. ● Asking him to bring materials needed. ● Write 30—40 words on your answer sheet.
问答题Write a memo in about 50 words. You are the Personnel Manager of a company, and have been approached by your IT Department to recruit three new members of staff. Write a memo to Miss Kate Bush, the Manager of the IT Department, ·informing her you have received over 100 applications and have selected 10 candidates for interview, ·telling her you will write to the candidates inviting them for interview, and ·asking her to tell you the time and the place of the interview.
问答题Write a memo in about 50 words. You are Human Resources Manager. Your company is going to provide the staff with training in E-Commerce. There will be two course levels: intermediate level and advanced level. The training course will be given on Saturdays for five weeks. Write a memo to department managers: ·Informing them of the coming training course; ·Asking them to encourage the staff to participate; ·Asking them to help obtain the names of the interested staff.