问答题Practice 1  ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.  ● Write the letter to the customer:  ● explaining the reason for the delay,  ● apologizing for the delay,  ● offering some measures to make up for the delay.

问答题
Practice 1  ● Recently, your company has received a letter complaint concerning the delay of an order. As the manager of the Department of Customer Service, you are to handle this.  ● Write the letter to the customer:  ● explaining the reason for the delay,  ● apologizing for the delay,  ● offering some measures to make up for the delay.

参考解析

解析: 暂无解析

相关考题:

— You are the manager of the marketing department in your company. A new assistant manager has recently been appointed and will start work soon.— Write an email to all staff in the department:— explaining the need for the appointment— saying when the assistant manager will start work— describing the experience the assistant manager has.— Write 40 - 50 words.From: Candace WoodwardTo: All marketing staffSubject: New assistant manager

Suppose you have found something wrong with the electronic dictionary that you bought from an online store the other day, Write an email to the customer service center to1) Make a complaint and2) Demand a prompt solutionYou should write about 100words on ANSERE SHEET 2Do not sign your own name at the end of the letter, Use "zhang wei "instead.

Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.

问答题Write a memo in about 50 words. You received a letter from a British customer complaining of the late delivery of their Order No.366.Then you looked into the matter and found it was the fault of your dispatch department.Write a short memo to your assistant, Jack Zhou. ·Ask him to visit your dispatch department and urge them to dispatch the order. ·Specify the goods, quality, and the deadline for dispatch. ·Add any relevant information you can think of.

问答题Practice 9  ● Your company delayed the delivery of an order due to lack of stock from the supplier. You must try to persuade the customer to do with the sample shirts which are not completely satisfactory.  ● Write a letter to Mr. Harrison:  ● Apologizing for your late delivery;  ● Explaining the reason;  ● Telling him goods are already on the way.  ● Write about 60—80 words.

问答题Practice 1  ● You are the training manager of a company which has won a large export order. You have been asked to organise foreign language training for some of your staff.  ● Write a memo to staff:  ● explaining why the courses are necessary,  ● saying which members of staff should attend,  ● announcing when the courses will start.  ● Write 40-50 words on a separate sheet.

问答题Practice 13  ● Miss Peters has placed an order with Mr. Frederic. This is the first order his company has ever got from her company. Mr. Frederic decides to keep this new customer and is thinking of increasing his company’s sales to her.  ● Suppose you are a secretary of Mr. Frederic, he asks you to write this letter.  ● Please write the letter.  ● Write 60-80 words.

问答题Practice 7Suppose you are Li Ming, please write a letter to the University President about the Canteen Service on Campus. Your letter should cover these points:(1) food quality and price,(2) your impression on the dining environment and canteen servicePlease note: you may praise the canteen service in your letter or you may criticize and suggest, or you can do the both. Write at least 150 words.You do NOT need to write any addresses.

问答题Practice 7  ● You are supposed to write a letter of compliant about the quality of the product when you found the product and after-sales service you bought recently which fell far below the standard you expect.  ● It is necessary to include the information below in the proposed letter:  ● Why are you writing the letter of compliant?  ● Why are you dissatisfied with the newly purchased product?  ● Giving description of the malfunctioned product you bought recently.  ● Explaining the fact that the after-sales service is very poor.  ● What do you ask the supplier to do?  ● Write 200~250 words on your Answer Sheet.

问答题Task I (10 marks)  Write a letter to a company declining a job offer. In the letter, you:  ● Express your gratitude to the company for the job offer  ● Explain the reason(s) why you have to decline the offer  ● Apologise and extend your good wishes to the company  Write a letter of between 100 and 120 words in an appropriate style on the answer sheet. Do not write your name or address.

问答题Practice 2  Suppose your neighbor Uncle Li feeds many pigeons in his corridor, which interferes with your daily life quite a lot. You have communicated with Uncle Li, but he refused to move away the pigeons. Write a letter of complaint to the neighborhood committee. Your letter should include:  (1) a description of the situation  (2) complaint about the situation  (3) your request  You should write approximately 100 words. Do not sign your own name at the end of the letter. Use Wang Lin instead. You don’t need to write the address.

问答题Practice 1  You have read the following advertisement on the Morning Post, an English newspaper.  Write an application letter to the hotel manager. Your letter should include:  (1) reasons for your application  (2) a request for an interview  You should write approximately 100 words. Do not sign your own name at the end of your letter. Use “Wang Lin” instead. You do not need to write the address.

问答题Practice 3  You have read the job advertisement below in a newspaper and you want to apply for the job. Write a letter of application to the manager of the company, Mr. Meed, giving all the necessary personal information. You should write approximately 100 words.  Do not sign your own name at the end of your letter. Use“Wang Lin” instead. You do not need to write the address.

问答题Practice 1  You have received the invitation below, but you will not be able to attend the party. Write a letter to Mr. Smith, explaining the reason why you cannot go and how you plan to make up for it.  You should write approximately 100 words. Do not sign your own name at the end of the letter. Use “Wang Lin” instead. You do not need to write the address.

问答题Practice 1Write a letter to a friend who has invited you to stay with them in their country.In your letter· thank your friend for their invitation· say when you are likely to visit· say what you would like to do during your visitWrite at least 150 words.You do NOT need to write any addresses. Begin your letter as follows:Dear...

问答题Practice 2  ● You are going to spend holidays in Hawaii in June. Suddenly you received a letter from an important customer, Mr. Elton Deland, who will arrive on 25th June and discuss the claim. You have to delay the trip till July.  ● Write a short message to Ms. Anne Foister, your secretary.  ● Explain why you postpone your trip.  ● Mention the date when Mr. Eiton Deland will arrive.  ● Ask her to arrange your meeting.  ● Write 30-40 words on your Answer Sheet.

问答题● You have to attend an OTJ training program organized by the Headquarters of your company.  ● Write a message to your Department Manager, Robert Bush:  ● requesting time off to attend the program,  ● stating when the program is and for how long,  ● explaining the reason that you have to go.  ● Write 40—50 words.

问答题Practice 1  ● Your company recently sponsored an event and the head of marketing has asked you to write a report about it.  ● Write your report for the head of marketing  ● Outlining the reasons for choosing to sponsor the event  ● Describing the positive outcomes of sponsoring the event  ● Explaining the disadvantages that resulted from sponsoring the event  ● Making recommendations concerning future sponsorship activity.  ● Write 200-250 words.

问答题Practice 1  ● You are the manager of a small factory and you have received this email from Ms. Spinks, Director of Sales at Twining Electricals.  ●Write a reply email  ● apologizing for the delay  ● explaining why the delivery was held up and why she has not been able to contact you  ● explaining how she will get the order in time  ● offering a small compensation for the delay  ●Write 60-80 words.  ●Write on your Answer Sheet.

问答题Practice 6  ● You are the factory manager of a car company. You are waiting for urgently needed components from your purchasing department.  ● Write a note to Mr. Smith, the Assistant Purchasing Manager:  ● Enquiring about the reason for the delay;  ● Stating when the components are needed;  ● Suggesting a meeting to discuss future deliveries.  ● write 30-40 words.

问答题Directions: Suppose you are Li Ming, and you are not satisfied with the service in your library, such as the books not arranged in serial orders, librarians’ bad service and the noise in the reading- room. Write a letter to President of your university to make a complaint and give suggestions at the same time.  You should write about 120 words. You do not need to write the address. Now write the letter on the Answer Sheet.

问答题Practice 2  ● You recently attended an exhibition and saw some equipment you think your company should buy.  ● Write an email to your company’s Purchasing Manager:  ● saying what the equipment is  ● suggesting how the equipment could benefit the company  ● explaining why it is important to place an order soon.  ● Write 40 - 50 words.

问答题Practice 2  ● Recently your company is planning to bid for hosting an exhibition and now the manager of your company has asked you to write a letter to the organizing committee to introduce your company to them.  ● Write a letter to introduce the details about your company.  ● introducing the department structure and service,  ● introducing previous exhibitions you have hosted,  ● expressing your confidence in the success if you are permitted to host it.

问答题Practice 2  ● A customer wrote a letter of complaint because he was overcharged when he checked out of your hotel. You have to ease his anger and disappointment in hopes of keeping him at your hotel again during his next visit.  ● Write a letter to Mr. Sholes:  ● Apologising for the mistake made by your side;  ● Telling him how this happened;  ● Offering compensations to the client.  ● Write about 60—80 words.

问答题Practice 3  ● Your manager is considering whether to purchase or to rent a new company premise. He has asked you to write a report concerning this.  ● Write a report for your manager, including the following information:  ● what you know about the premise,  ● why it is good for you to take the relevant action,  ● how your company would benefit from it.  ● Write 200-250 words.

问答题Practice 1  ● You work for a large company. You are going to be transferred to another department within your company.  ● Write an email to all staff:  ● telling them which department you are moving to  ● saying when you will be moving department  ● explaining what your new responsibility will be.  ● Write 40-50 words.

问答题Practice 5You and your family are on holiday abroad. You are staying in a hotel, but you are not satisfied with some aspects of the accommodation. Write a letter to the hotel manager. In your letter, you should· introduce yourself· explain what is wrong with the hotel room, and· say what action you would like the hotel manager to take.Write at least 150 words.You do NOT need to write any addresses.Begin your letter as follows:Dear Sir or Madam,…