单选题What lesson can be best learned from the stories of Chinese restaurant and the European car manufacturer?ATo retain customers, service should be improved.BGood quality of product is the most important.CCustomer needs should be the primary concern.DGood service and quality can make customers satisfied.
单选题
What lesson can be best learned from the stories of Chinese restaurant and the European car manufacturer?
A
To retain customers, service should be improved.
B
Good quality of product is the most important.
C
Customer needs should be the primary concern.
D
Good service and quality can make customers satisfied.
参考解析
解析：
理解归纳题。由第二段中客人们为了享受美食而宁愿忍受恶劣的服务可排除A项；由欧洲生产商的失败可排除B项；由中国消费者对物美价廉的追求和为美食甘愿忍受恶劣的服务可排除D项。文章第二段提到，由于餐厅迎合了客人们享受美食的最根本的需求，所以客人们甘愿忍受其恶劣的服务；由第三段可知，欧洲车商之所以失利就是因为忽视了中国消费者追求物美价廉的根本需求。由以上两个事例可以推断，消费者的需求才是生产商最该重视的问题，故答案为C项
理解归纳题。由第二段中客人们为了享受美食而宁愿忍受恶劣的服务可排除A项；由欧洲生产商的失败可排除B项；由中国消费者对物美价廉的追求和为美食甘愿忍受恶劣的服务可排除D项。文章第二段提到，由于餐厅迎合了客人们享受美食的最根本的需求，所以客人们甘愿忍受其恶劣的服务；由第三段可知，欧洲车商之所以失利就是因为忽视了中国消费者追求物美价廉的根本需求。由以上两个事例可以推断，消费者的需求才是生产商最该重视的问题，故答案为C项
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