单选题A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）ADefault gatewayBNetwork cableCSubnet maskDCNAME record
单选题
A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）
A
Default gateway
B
Network cable
C
Subnet mask
D
CNAME record
参考解析
解析：
暂无解析
相关考题：
An administrator replaced a router with a switch. End users are able to access network shares butare not able to access the Internet. Which of the following is the BEST explanation why the usersare unable to access the Internet?（）A. Router routes traffic between different networks and a switch does notB. The new switch is faulty and needs to be replaced and configured correctlyC. The firewall needs to be setup to allow traffic to reach the InternetD. The switch needs to be setup to forward data traffic to the Internet
A user is trying to connect their new desktop to the network but is unable to get an IP address.The technician tests the cable and finds that there are too many open pairs.Which of the following wiring standards needs to be used in the replacement cable?（）A. 568BB.CrossoverC. 569-AD. 607-A
A user is unable to reach the Internet. The technician asks the user to do an IPCONFIG /all. The userreports that their IP address is 172.16.1.18, subnet mask is 255.255.255.0, and their default gateway is 172.16.1.18. Which of the following is the cause of the problem?（）A. Default gatewayB. Network cableC. Subnet maskD. CNAME record
A user is trying to connect their new desktop to the network but is unable to get an IP address. The technician tests the cable and finds that there are too many open pairs. Which of the following wiring standards needs to be used in the replacement cable?（）A、568BB、CrossoverC、569-AD、607-A
Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）A、To help the technician learn how to perform the task B、To determine if the user is performing the task properly C、To determine if the user is authorized to perform the task D、To help the technician determine if there is a better way to perform the task in question
A user is unable to print to the network printer. A print job appears in their print queue and cannotbe deleted. The user has the correct permissions to modify and delete print jobs. All other users are able to print to the network printer. Which of the following procedures should the technician try FIRST?（）A、Cycle the power on the network printer.B、Verify the network cable is connected to the printer.C、Reinstall the printer driver.D、Restart the print spooler service.
An administrator replaced a router with a switch. End users are able to access network shares butare not able to access the Internet. Which of the following is the BEST explanation why the usersare unable to access the Internet?（）A、Router routes traffic between different networks and a switch does notB、The new switch is faulty and needs to be replaced and configured correctlyC、The firewall needs to be setup to allow traffic to reach the InternetD、The switch needs to be setup to forward data traffic to the Internet
A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）A、Task ManagerB、Device ManagerC、DEFRAGD、Event Viewer
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
A user is unable to connect to the network. A network technician is able to determine that there is a problem on the switch. All other users on that switch are able to connect successfully to the network. Which of the following is a probable cause？（）A、Switching loop is occurring on the switch.B、Wrong subnet mask on the switch.C、Incorrect SNMP settings on the switch.D、Port is misconfigured on the switch.
A user calls and says they cannot get to the Internet. How would a technician walk the user through checking the IP address and default Gateway on the computer?（）A、StartRuntype ipconfigclick OK and ask user to read the results.B、StartRuntype cmdclick OKtype ipconfig /flushdnspress enter and ask user to read the results.C、StartRuntype cmdclick OKtype ipconfig /releasepress enter key and ask user to read the results.D、StartRuntype cmdclick OKtype ipconfig /allpress enter key and ask user to read the results.
A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer. Which of the following would be another way for the user to send the Remote Assistance invitation？ （）A、Configuring the Windows Firewall exceptions.B、Using Windows Messenger.C、Configuring My Network Places.D、Using Internet Explorer.
A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）A、The subnet mask is not correctly configured.B、The DNS client has not been configured on the computer.C、The DHCP client is unable to obtain an IP address from the DHCP server.D、The default gateway is not specified
A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）A、“It is a message that informs the technician of what hardware needs to be replaced.”B、“A bluescreen message is just another name for an error.”C、“It provides the technician with more information about the problem.”D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A、 Guest user accountB、 Limited user accountC、 Power user accountD、 Administrator user account
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
单选题A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）A Guest user accountB Limited user accountC Power user accountD Administrator user account
单选题A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）ATerminal ServicesBRemote AssistanceCRouting and Remote Access ServiceDRemote Desktop
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）AAllow the user to demonstrate expertise.BDo not argue; empathize with the user, and offer to help.CAsk the user to watch as the technician diagnoses and corrects the problem.DDocument each of the steps to replicate at a later time.
单选题A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）ACheck if the user account is lockedBCheck group policyCCheck the drive for fragmentationDCheck NTFS permissions
单选题A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）AAgree with the user’s complaintsBClarify the user’s statementsCMinimize the user’s criticismDShadow the other technician on the next repair
单选题A VPN connection is not working correctly and the technician is unable to ping the VPN server. Which of the following actions should the technician do FIRST?（）ACall their local ISPBVerify the IP information of the serverCCheck their local Internet connectionDVerify the hostname of the server
单选题While using the ping command to try and reach a local server, a technician receives a response of “Destination host unreachable”. After confirming that the PC is physically connected to the network, which of the following commands should the technician use to get more detailed information?（）ATRACERTBGREPCTELNETDDIG
单选题A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）ARemotely connect to the user's laptop and review the network configuration settingsBPing the web server from inside the network to ensure it is still up and running.CCheck to make sure the company's website is accessible from the Internet.DEnsure the Ethernet cable is securely plugged into the user's laptop
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）AThe VLAN is misconfiguredBThe user has an improperly configured NICCThe DHCP server is downDThe DNS server is down
单选题A customer reports they are unable to connect to any computers outside of the office and they are unable to connect to the Internet. When the technician runs ipconfig, the customer gets the following output: IP address169.254.2.4 Subnet Mask.255.255.0.0 Default Gateway. Which of the following could be causing the issue?（）AThe subnet mask is not correctly configured.BThe DNS client has not been configured on the computer.CThe DHCP client is unable to obtain an IP address from the DHCP server.DThe default gateway is not specified