The zero defects conceptA . is a performance standard for managementB . is a motivational technique that promotes "doing it right the first time".C . is used by management to communicate to all employees that everyone should do things right the first time.D . A and C.E . B and C
The zero defects concept
A . is a performance standard for management
B . is a motivational technique that promotes "doing it right the first time".
C . is used by management to communicate to all employees that everyone should do things right the first time.
D . A and C.
E . B and C
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