Which of the following should be done FIRST when troubleshooting a problem？（）A、Test the theory to determine the causeB、Perform a root cause analysisC、Establish a plan of actionD、Document outcomes
Which of the following should be done FIRST when troubleshooting a problem？（）
- A、Test the theory to determine the cause
- B、Perform a root cause analysis
- C、Establish a plan of action
- D、Document outcomes
相关考题：
When making changes to a server, which of the following is the BEST way to troubleshoot a problem?() A. Perform root cause analysis and then test the theory to determine the cause.B. Make changes to the system and document everything once the problem is resolved.C. Make multiple changes to all affected areas to resolve all potential issues.D. Make a change and if the problem is not resolved, reverse the change.
When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?() A. Establish a new theory of probable cause.B. Reverse the change.C. Implement the next logical change.D. Perform a root cause analysis.
Which of the following describes the FINAL step in the troubleshooting process?() A. Verify full system functionality.B. Implement the change.C. Test the theory to determine the cause.D. Root cause analysis.
An administrator is troubleshooting a problem on an application server, but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue?（）A、Gather information from users.B、Reboot the server.C、Apply the latest service packs to the operating system.D、Perform a root cause analysis
Which of the following steps in the troubleshooting and repair process is MOST effectivereduce redundant effort？ （）A、Discuss the problem with the user and identify any recent changes.B、Identify the root cause of the failure.C、Verify the problem resolution.D、Document activities and outcomes of repair steps.
Which of the following should be the FINAL step according to the troubleshooting theory?（）A、Verify full system functionalityB、Implement preventative measuresC、Implement the solutionD、Document findings and outcomes
A server has failed after a tested and scheduled change control has been implemented. Which of the following is the FIRST thing the server technician should do？（）A、Perform a root cause analysis.B、Escalate the problem.C、Notify stakeholders.D、Establish a plan of action.
Which of the following is the FIRST step when troubleshooting an issue？（）A、Identify the problem.B、Verify full system functionality.C、Document all findings.D、Establish a theory of probable cause.
Which of the following is the MOST important troubleshooting step？（）A、Test the theory.B、Perform a root cause analysis.C、Establish a plan of action.D、Make one change at a time.
An administrator has implemented a solution to resolve a server’s problem in which the server unexpectedly reboots. Which of the following should be the administrator’s NEXT troubleshooting step？（）A、Test the theory to determine if the solution will correct the issue， list all other possible causes.B、Verify full system functionality.C、Document the issue； include details regarding findings， actions taken to resolve the issue， and the outcome.D、Establish a theory of probable cause based on previous tests and determine next steps toresolve
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem?（）A、Establish a theory of probable causeB、Test the theoryC、Implement preventative measuresD、Establish a plan of action
When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）A、Establish a new theory of probable cause.B、Reverse the change.C、Implement the next logical change.D、Perform a root cause analysis.
Which of the following describes the FINAL step in the troubleshooting process?（）A、Verify full system functionality.B、Implement the change.C、Test the theory to determine the cause.D、Root cause analysis.
A customer’s computer crashes consistently when a specific application is launched. Thetechnician has looked at the computer and confirmed the cause of the crash. Which of thefollowing is the NEXT troubleshooting step the technician should take?（）A、Verify full system functionality.B、Document the findings, actions, and outcomes.C、Establish a plan of action to resolve the problem.D、Question the user and identify changes the user has made to the system.
An administrator is troubleshooting a problem on an application server， but has not determined the cause of the problem and is not able to replicate the problem. Which of the following should the administrator do prior to escalating the issue？（）A、 Gather information from users.B、 Reboot the server.C、 Apply the latest service packs to the operating system.D、 Perform a root cause analysis.
When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）A、 Perform root cause analysis and then test the theory to determine the cause.B、 Make changes to the system and document everything once the problem is resolved.C、 Make multiple changes to all affected areas to resolve all potential issues.D、 Make a change and if the problem is not resolved， reverse the change.
After successfully testing a probable cause to an issue， which of the following is the NEXT troubleshooting step？（）A、Implement the solution or escalate.B、Perform a root cause analysis.C、Establish a plan of action to resolve the problem.D、Verify full system functionality and if applicable implement preventative measures.
A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?（）A、Establish a plan of action to resolve the problemB、Implement the solutionC、Test the theory to determine causeD、Verify full system functionality
Which of the following should be completed NEXT, after testing the theory of probable cause?（）A、Verify full system functionalityB、Implement preventative measuresC、Establish a plan of action to resolve the problemD、Implement the solution to the problem
单选题When an administrator is troubleshooting a system， which of the following describes the NEXT course of action if a change does not solve the problem？（）A Establish a new theory of probable cause.B Reverse the change.C Implement the next logical change.D Perform a root cause analysis.
单选题When making changes to a server, which of the following is the BEST way to troubleshoot a problem?（）APerform root cause analysis and then test the theory to determine the cause.BMake changes to the system and document everything once the problem is resolved.CMake multiple changes to all affected areas to resolve all potential issues.DMake a change and if the problem is not resolved, reverse the change.
单选题Which of the following is the MOST important troubleshooting step？（）ATest the theory.BPerform a root cause analysis.CEstablish a plan of action.DMake one change at a time.
单选题Which of the following describes the FINAL step in the troubleshooting process？（）A Verify full system functionality.B Implement the change.C Test the theory to determine the cause.D Root cause analysis.
单选题When an administrator is troubleshooting a system, which of the following describes the NEXT course of action if a change does not solve the problem?（）AEstablish a new theory of probable cause.BReverse the change.CImplement the next logical change.DPerform a root cause analysis.
单选题Which of the following should be done FIRST when troubleshooting a problem？（）ATest the theory to determine the causeBPerform a root cause analysisCEstablish a plan of actionDDocument outcomes
单选题Which of the following is the FIRST step when troubleshooting an issue？（）AIdentify the problem.BVerify full system functionality.CDocument all findings.DEstablish a theory of probable cause.
单选题When making changes to a server， which of the following is the BEST way to troubleshoot a problem？（）A Perform root cause analysis and then test the theory to determine the cause.B Make changes to the system and document everything once the problem is resolved.C Make multiple changes to all affected areas to resolve all potential issues.D Make a change and if the problem is not resolved， reverse the change.