A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）A、Press F6, select Last Known Good Configuration, loginB、Press F8, select Debug mode, loginC、Press F8, select Last Known Good Configuration, loginD、Press F6, select Debug mode, login
A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）
- A、Press F6, select Last Known Good Configuration, login
- B、Press F8, select Debug mode, login
- C、Press F8, select Last Known Good Configuration, login
- D、Press F6, select Debug mode, login
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A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?() A. Press F6, select Last Known Good Configuration, loginB. Press F8, select Debug mode, loginC. Press F8, select Last Known Good Configuration, loginD. Press F6, select Debug mode, login
A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop－up on the screen. Which of the following boot methods would the technician utilize?() A. Reboot in Safe ModeB. Reboot in Recovery ConsoleC. Reboot in Last Known Good ConfigurationD. Reboot in System Debug Mode
Goods should not be dispatched direct to the address of a bank or consigned to a bank without prior agreement on the part of that bank.A对B错
A technician needs to manage a switch by using the management port on the back of the switch.Which of the following cables would the technician use?（）A、StraightB、ConsoleC、CrossoverD、Loopback
A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.
Goods should not be dispatched direct to the address of a bank or consigned to a bank without prior agreement on the part of that bank.
Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.
A technician purchases a new 120 GB IDE hard disk to use in an old server as a swap drive. After adding the drive to the server， the technician discovers that the operating system does not detect the drive. After rebooting the server， the technician notices the drive is missing from POST and comes to the conclusion that the BIOS needs to be updated. The technician downloads the latest version of the BIOS update from the manufacturer website. Which action should the technician take next？（）A、 backup the BIOS configuration to use laterB、 install the BIOS update from a command promptC、 create a bootable floppy and copy the BIOS update tools to the floppyD、 read the manufacturer’s guidelines and recommendations on installing the update
A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?（）A、System logsB、Security logsC、Application logsD、Application installation logs
A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）A、CDB、DIRC、MDD、RD
A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).A、Boot into Safe ModeB、Replace the motherboardC、Uninstall the applicationD、Replace the hard driveE、Install more RAM
A technician needs to find an end of a network cable drop. Which of the following tools would the technician use?（）A、Cable testerB、MultimeterC、Toner probeD、Loopback plug
A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?（）A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.
A technician is dispatched to install additional RAM in a computer. The technician unplugs thesystem from the power source, and removes the cover of the PC. Which of the following shouldthe technician do NEXT?（）A、Update the BIOS for compatibility.B、Put on an ESD strap.C、Use an anti-static bag to hold the RAM while installing.D、Clean out the PC with compressed air.
A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory？（）A、tracertB、ipconfigC、netstatD、nslookup
A technician is dispatched to a malware infected system. Upon arrival, the technician notices themalware’s pop-up on the screen. Which of the following boot methods would the technician utilize?（）A、Reboot in Safe ModeB、Reboot in Recovery ConsoleC、Reboot in Last Known Good ConfigurationD、Reboot in System Debug Mode
The technician notices that one of the wires in a CAT5 cable is cut in half. Which of the followingconnectivity issues did the technician discover?（）A、Open pairsB、AttenuationC、CrosstalkD、Interference
多选题A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?（） (Select TWO).ABoot into Safe ModeBReplace the motherboardCUninstall the applicationDReplace the hard driveEInstall more RAM
单选题A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）AThe technician plugged a USB 2.0 device into a USB 1.1 port.BThe technician needs to reboot the computer for the device to work.CThe technician plugged a USB 1.1 device into a USB 2.0 port.DThe front panel connectors are not plugged into the motherboard.
单选题A technician is dispatched to a system that will not go beyond the Windows XP splash screen.Which of the following, after restart, would allow the technician to load Windows XP?（）APress F6, select Last Known Good Configuration, loginBPress F8, select Debug mode, loginCPress F8, select Last Known Good Configuration, loginDPress F6, select Debug mode, login
单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? （）AAllow the user to demonstrate expertise.BDo not argue; empathize with the user, and offer to help.CAsk the user to watch as the technician diagnoses and corrects the problem.DDocument each of the steps to replicate at a later time.
单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）AThe technician should always bend at the waist and lift with their arms.BThe technician should seek assistance from an available customer.CThe technician should always bend at the waist and lift with their back.DThe technician should get assistance from another technician.
单选题After a technician installs a video card, which of the following should the technician configure NEXT?（）AResolutionBColorsCDots per inchDRefresh rate
判断题Goods should not be dispatched direct to the address of a bank or consigned to a bank without prior agreement on the part of that bank.A对B错