An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）A、Network data cables are damaged.B、Memory has become unseated.C、The user has defragmented the hard drive.D、Processor cooling fan is not functioning.
An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）
- A、Network data cables are damaged.
- B、Memory has become unseated.
- C、The user has defragmented the hard drive.
- D、Processor cooling fan is not functioning.
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The last step in resolving an end user ticket should be which of the following?() A. Create an incident recordB. Verify the problem is resolvedC. Document the solutionD. Notify the user the problem is resolved
A user reports that the wireless network is slow and is able to see and access shared folders that areunknown to the user.Which of the following is the cause of the problem?() A.The SSID broadcast is disabled.B.Wireless router is improperly configured.C.The user is connecting to the wrong SSIDD.The wireless NIC is defective.
You are the domain administrator for . Active Directory domain. All client computers run Windows XP Professional.A user reports that she attempted to log on six times unsuccessfully. She reports that she logged on successfully yesterday. You discover that the user reset her password three days ago to comply with a new security policy that requires strong passwords.The account policies that are applied in the Domain Security Group Policy object (GPO) as shown in the following table.You need to ensure that the user can log on to the domain.What should you do?（）A. Reset the password for the computer account.B. Unlock the user account.C. In the user account properties, select the Password never expires check box for the user account.D. In the user account properties, select the User must change password on next logon check box for the user account.
A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）A、Power supplyB、DVD-RWC、Blu-Ray driveD、Motherboard
A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）A、The user has not registered the copy of Windows.B、The user has not applied at least Service Pack 1 to their system.C、The user does not know what site to access for the updates.D、The user needs to flush the DNS cache.
A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）A、The VLAN is misconfiguredB、The user has an improperly configured NICC、The DHCP server is downD、The DNS server is down
A user reports that they are unable to open any audio files. Yesterday, the user uninstalled third party music software. Which of the following is the MOST likely cause of the user’s error?（）A、The file associations were not returned after the software was uninstalled.B、The user is not opening the files correctly.C、The uninstalled software has corrupted all the audio files on the computer.D、The sound card is not properly configured.
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）A、The system has a fragmented hard drive.B、The drive interface needs to be changed.C、The user has too many documents on the hard drive.D、The system page file has an issue.
Which of the following is the BEST way to prevent social engineering tactics?（）A、End user trainingB、Antivirus softwareC、Group policyD、Encryption
A user reports that the wireless network is slow and is able to see and access shared folders that are unknown to the user. Which of the following is the cause of the problem?（）A、The SSID broadcast is disabled.B、Wireless router is improperly configured.C、The user is connecting to the wrong SSIDD、The wireless NIC is defective.
A user reports that they are unable to print to a remote printer. Which of the following should the technician check FIRST？（）A、Printer driverB、Protocol stackC、Network connectivityD、Correct patch application
Why should an IBM Reseller offer IBM Services on every solution？（）A、If you do not offer it， IBM or someone else （perhaps your competitors） will.B、Protects the end user in the event there is a service issue.C、Protects the Reseller in the event the end user has a service issue.D、all of the above
ou share a computer with other users. You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions. What should you do？（）A、After each error occurs， perform a Microsoft Windows Update scan.B、Turn on the Windows Problem Reporting feature for all users.C、Configure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.D、Create a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.
You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）A、Instruct User1 to perform a hardware reset on the device.B、Instruct User1 to use the Exchange Control Panel （ECP） to modify the device list.C、Run the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.D、Instruct User1 to change her user account password.
单选题Why should an IBM Reseller offer IBM Services on every solution？（）AIf you do not offer it， IBM or someone else （perhaps your competitors） will.BProtects the end user in the event there is a service issue.CProtects the Reseller in the event the end user has a service issue.Dall of the above
单选题A user reports that the Windows update function will not run on the computer but the Internet can be accessed. The user is running an original version of Windows XP Professional. Which of the following is MOST likely the cause？（）AThe user has not registered the copy of Windows.BThe user has not applied at least Service Pack 1 to their system.CThe user does not know what site to access for the updates.DThe user needs to flush the DNS cache.
单选题User1 reports she lost her mobile device.She successfully remotely wiped the information from the device.Afterwards she reports she found the device， but she cannot access her mailbox or other content.What should you do？（）AInstruct the user to perform a hardware reset of the device.BYou should perform a Set-ActiveSyncDeviceAccessRuleCInstruct the user to change her passwordDMake the shell command Clear-ActiveSyncDevice -Identity User1
单选题You need to design access to Microsoft Outlook Web Access for remote users. What should you do？（）APlace all user mailboxes on back-end servers. Deploy Outlook Web Access on three front-end servers that are members of the Network Load Balancing clusterBPlace all user mailboxes on back-end servers that are members of a Network Load Balancing cluster. Deploy Outlook Web Access on the back-end serversCPlace mailboxes for remote users on one back-end server and place all mailboxes for main office users on another back-end server. Deploy Outlook Web Access on the back-end server that contains the mailboxes for remote usersDPlace all user mailboxes on two back-end servers that are members of a Network Load Balancing cluster. Place mailboxes for remote users and mailboxes for main office users into separate storage groups. Deploy Outlook Web Access on three front-end servers. Configure the front-end servers to access only the back-end Network Load Balancing cluster
单选题A user installed a Blu-Ray drive in their PC. The user reports that the new drive and their existing DVD-RW drive are not operating. Which of the following needs to be replaced?（）APower supplyBDVD-RWCBlu-Ray driveDMotherboard
单选题An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）AThe system has a fragmented hard drive.BThe drive interface needs to be changed.CThe user has too many documents on the hard drive.DThe system page file has an issue.
单选题ou share a computer with other users. You need to ensure that all application and device driver failure reports for this computer are submitted to Microsoft Problem Reports and Solutions. What should you do？（）AAfter each error occurs， perform a Microsoft Windows Update scan.BTurn on the Windows Problem Reporting feature for all users.CConfigure the computer to take part in the Microsoft Windows Customer Experience Improvement Program.DCreate a standard user account. Instruct all users to log on by using this standard user account. Configure auditing for this user account.
单选题The last step in resolving an end user ticket should be which of the following?（）ACreate an incident recordBVerify the problem is resolvedCDocument the solutionDNotify the user the problem is resolved
单选题A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）AThe VLAN is misconfiguredBThe user has an improperly configured NICCThe DHCP server is downDThe DNS server is down
单选题An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）ANetwork data cables are damaged.BMemory has become unseated.CThe user has defragmented the hard drive.DProcessor cooling fan is not functioning.
单选题You have an Exchange organization.All servers in the organization have Exchange Server 2010 Service Pack 1 （SP1） installed. All users have Windows Mobile 6.5 devices that connect to the organization by using Exchange ActiveSync. A user named User1 reports that she lost her device and successfully performed a remote wipe of the device. User1 later reports that she located her device. User1 configures the device to connect to Exchange ActiveSync and discovers that the connection fails. You need to ensure that User1 can connect her device by using Exchange ActiveSync. What should you do？（）AInstruct User1 to perform a hardware reset on the device.BInstruct User1 to use the Exchange Control Panel （ECP） to modify the device list.CRun the Set-ActiveSyncDeviceAccessRule cmdlet from the Exchange Management Shell.DInstruct User1 to change her user account password.