(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess thequality of service provided to its clients. (3 marks)
(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the
quality of service provided to its clients. (3 marks)
相关考题：
Susan is aware of benchmarking as a useful input into performance measurement and strategic change.(b) Assess the contribution benchmarking could make to improving the position of the Marlow Fashion Groupand any limitations to its usefulness. (8 marks)
(b) Good Sports Limited has successfully followed a niche strategy to date.Assess the extent to which an appropriate e-business strategy could help support such a niche strategy.(8 marks)
(b) Assess the extent to which social responsibility issues could and should affect his decision to move into thenew product area. (8 marks)
(b) Assess the likely strategic impact of the new customer delivery system on Supaserve’s activities and its abilityto differentiate itself from its competitors. (10 marks)
(d) What criteria would you use to assess whether Universal is an ‘excellent’ company? (5 marks)
(b) When a director retires, amounts become payable to the director as a form. of retirement benefit as an annuity.These amounts are not based on salaries paid to the director under an employment contract. Sirus hascontractual or constructive obligations to make payments to former directors as at 30 April 2008 as follows:(i) certain former directors are paid a fixed annual amount for a fixed term beginning on the first anniversary ofthe director’s retirement. If the director dies, an amount representing the present value of the future paymentis paid to the director’s estate.(ii) in the case of other former directors, they are paid a fixed annual amount which ceases on death.The rights to the annuities are determined by the length of service of the former directors and are set out in theformer directors’ service contracts. (6 marks)Required:Draft a report to the directors of Sirus which discusses the principles and nature of the accounting treatment ofthe above elements under International Financial Reporting Standards in the financial statements for the yearended 30 April 2008.
(c) At a recent meeting of the board of directors, the managing director of Envico Ltd said that he considered itessential to be able to assess the ‘value for money’ of each seminar. He suggested that the quality of the speakersand the comfort of the seminar rooms were two assessment criteria that should be used in order to assess the‘value for money’ of each seminar.Required:Discuss SIX separate and distinct assessment criteria (including those suggested by the managing director),that would enable the management of Envico Ltd to assess the ‘value for money’ of each seminar.(6 marks)
2 (a) Explain the term ‘backflush accounting’ and the circumstances in which its use would be appropriate.(6 marks)
(b) Discuss the relevance of each of the following actions as steps in trying to remedy performance measurementproblems relating to the ‘365 Sports Complex’ and suggest examples of specific problem classifications thatmay be reduced or eliminated by each action:(i) Focusing on and improving the measurement of customer satisfaction(ii) Involving staff at all levels in the development and implementation of performance measures(iii) Being flexible in the extent to which formal performance measures are relied on(iv) Giving consideration to the auditing of the performance measurement system. (8 marks)
(c) Excluding the number of complaints by patients, identify and briefly explain THREE quantitativenon-financial performance measures that could be used to assess the ‘quality of service’ provided by theDental Health Partnership. (3 marks)
(b) (i) Advise the directors of GWCC on specific actions which may be considered in order to improve theestimated return on their investment of ￡1,900,000. (8 marks)
(ii) Briefly explain the extent to which the application of sensitivity analysis might be useful in decidingwhich refrigeration system to purchase and discuss the limitations inherent in its use. (3 marks)
5 GE Railways plc (GER) operates a passenger train service in Holtland. The directors have always focused solely onthe use of traditional financial measures in order to assess the performance of GER since it commenced operationsin 1992. The Managing Director of GER has asked you, as a management accountant, for assistance with regard tothe adoption of a balanced scorecard approach to performance measurement within GER.Required:(a) Prepare a memorandum explaining the potential benefits and limitations that may arise from the adoption ofa balanced scorecard approach to performance measurement within GER. (8 marks)
(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess thecustomer perspective of the balanced scorecard of GER. (3 marks)
(b) Explain FIVE critical success factors to the performance of HSC on which the directors must focus if HSC isto achieve success in its marketplace. (10 marks)
(b) Discuss the statements of the operational manager of Bonlandia and assess their implications for SSH.(4 marks)
(b) The Superior Fitness Co (SFC), which is well established in Mayland, operates nine centres. Each of SFC’scentres is similar in size to those of HFG. SFC also provides dietary plans and fitness programmes to its clients.The directors of HFG have decided that they wish to benchmark the performance of HFG with that of SFC.Required:Discuss the problems that the directors of HFG might experience in their wish to benchmark the performanceof HFG with the performance of SFC, and recommend how such problems might be successfully addressed.(7 marks)
(c) Suggest ways in which each of the six problems chosen in (a) above may be overcome. (6 marks)
The earned value technique is a commonly used method of performance measurement. It integrates project scope, cost, and schedule measures to help the project management team assess project performance. If a project’s Schedule Performance Index（SPI=EV/PV） value less than1.0, it means that_（）.A.the project is a head of its planned scheduleB.less work was completed than was plannedC.the cost overrun for work completedD.the cost under-run of performance to date
A system must be evaluated and tuned. In order to use a set of performance evaluation programs （e.g.， filemon， svmon， and tprof） which of the following packages should exist on the system in question？（）A、 bos.adtB、 bos.perfC、 Java.adtD、 perfagent.tools
A system must be evaluated and tuned. In order to use a set of performance evaluation programs （e.g. filemon， svmon， and tprof）， which of the following packages should exist on the system？（）A、 bos.rte.control （WLM）B、 bos.perfC、 xlC.rteD、 perfagent.tools
Your company has an existing Windows Communication Foundation (WCF) service that allows business partners to place orders. The service uses netMsmqBinding. You find that processing every order in its own transaction is causing a delay. You need to ensure that the service is configured to process multiple orders in one transaction. What should you do? （）A、Use service behavior and set the maxConcurrentCalls attribute.B、Use endpoint behavior and set the maxBatchSize attribute.C、Use endpoint behavior and set the maxPendingReceives attribute.D、Use endpoint behavior.
Most of the Windows 2000 Professional clients on your network use the TCP/IP Protocol to communicate with Server. You want to increase network performance. Where do you change the binding order of your protocols？ （）A、On the Windows 2000 Server， set TCP/IP for the Server service at the top.B、On the Windows 2000 Professional computers， set TCP/IP for the Workstation service at the top.C、On the Windows 2000 Server， set TCP/IP for the Workstation service at the top.D、On the Windows 2000 Professional computers， set TCP/IP for the Server service at the top.
问答题Practice 5 ● The company you work for has decided to join a scheme in which members of staff exchange places for six months with people from other companies overseas. ● The Chief Executive has asked you to suggest which members of staff should be the first to take part in this scheme and why. ● Write your proposal for the Chief Executive: ● suggesting which members of staff should be chosen and why they are suitable ● describing what their current responsibilities are ● explaining what these staff could learn from the exchange scheme ● outlining the benefits to the company as a whole of its participation in the scheme. ● Write 250~300 words on the separate answer paper provided.
单选题A system must be evaluated and tuned. In order to use a set of performance evaluation programs （e.g.， filemon， svmon， and tprof） which of the following packages should exist on the system in question？（）A bos.adtB bos.perfC Java.adtD perfagent.tools
单选题Most of the Windows 2000 Professional clients on your network use the TCP/IP Protocol to communicate with Server. You want to increase network performance. Where do you change the binding order of your protocols？ （）AOn the Windows 2000 Server， set TCP/IP for the Server service at the top.BOn the Windows 2000 Professional computers， set TCP/IP for the Workstation service at the top.COn the Windows 2000 Server， set TCP/IP for the Workstation service at the top.DOn the Windows 2000 Professional computers， set TCP/IP for the Server service at the top.