单选题A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）ARun chkdsk.BRun an antivirus program.CReplace the faulty mouse.DRemove any recently added hardware.
单选题
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）
A
Run chkdsk.
B
Run an antivirus program.
C
Replace the faulty mouse.
D
Remove any recently added hardware.
参考解析
解析：
暂无解析
相关考题：
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A. Run chkdsk.B. Run an antivirus program.C. Replace the faulty mouse.D. Remove any recently added hardware.
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?() A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.
A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A. Plug in an external monitor to test the video card.B. Run a check disk scan to verify there is no corruption.C. Check if the laptop is now on battery power.D. Have the LCD screen replaced with a known good screen.
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）A、Network Neighborhood navigate to the users computer right click select Offer Remote AssistanceB、Go to Help and Support Center Pick a Task Use Tools Offer Remote AssistanceC、Run Remote Desktop Connection Select Connect to User Enter the IP addressD、Start Programs Administrative Tools Remote Assistance
After installing a new video card, the computer loads Windows and continuously reboots. Which of the following would be the FIRST step that a technician should take?（）A、Run CHKDSKB、Boot to ERDC、Run MSCONFIGD、Go into Safe Mode
A user in your company network needs to encrypt a folder that is on her Windows 2000 Professional computer. Her computer has two drives: Drive C and Drive D. The folder that needs to be encrypted is located on Drive D. When the user attempts to encrypt the folder, no option for encryption can be found in the folder properties. What should you do to enable the user to encrypt the folder? （）A、Log on to her computer as an administrator， and then run the cipher/e command.B、Instruct the user to run the chipper/e command.C、Log on to her computer as an administrator， and then run the Secedit/enforce command.D、Instruct the user to run the Secedit/enforce command.E、Log on to her computer as an administrator， and then run the Convert d：/FS：NTFS command.
Which of the following should a technician do FIRST in the BIOS to set up drive encryption?（）A、Enable eSATA supportB、Run built-in diagnosticsC、Enable TPMD、Enable virtualization support
A technician finished installing antivirus software. Which of the following should the technician perform NEXT?（）A、Run a full scan on the local disk.B、Remove infected files.C、Update antivirus signatures.D、Quarantine infected files
A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）A、Run the CHKDSK utilityB、Run the disk defragmenter utilityC、Increase the capacity on the system volumeD、Convert to a dynamic drive on the system
A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）A、Run chkdsk.B、Run an antivirus program.C、Replace the faulty mouse.D、Remove any recently added hardware.
A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）A、Reboot the computer.B、Replace the touchpad.C、Clean the touchpad.D、Update the driver.
A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）A、AdvertisementsB、Resource consumptionC、A trojan infectionD、Unremoved viruses
A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?（）A、Change the permissions on the file.B、End the running process.C、Run the antivirus scan again.D、Use the command line to delete the file.
Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）A、ping netB、ping ipconfigC、ping localhostD、ping microsoft.com
A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）A、FORMATB、SFCC、HyperTerminalD、DEFRAG
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）A、Run the hard disk manufacturer’s diagnostic programB、Re-image the driveC、Replace the hard drive and load WindowsD、Ask the user diagnostic questions
Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）A、Put all other work orders on hold and assist the user with all their computer issues.B、Have another technician take over support calls for this user.C、Explain that the user needs to fill out a work order for the computer problems.D、Ask the user to call another technician for more in-depth assistance.
单选题Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）APut all other work orders on hold and assist the user with all their computer issues.BHave another technician take over support calls for this user.CExplain that the user needs to fill out a work order for the computer problems.DAsk the user to call another technician for more in-depth assistance.
单选题A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）APlug in an external monitor to test the video card.BRun a check disk scan to verify there is no corruption.CCheck if the laptop is now on battery power.DHave the LCD screen replaced with a known good screen.
单选题Which of the following commands should Jill, a technician, use to test a computer’s NIC forfunctionality?（）Aping netBping ipconfigCping localhostDping microsoft.com
单选题A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）AFORMATBSFCCHyperTerminalDDEFRAG
单选题A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?（）AAdvertisementsBResource consumptionCA trojan infectionDUnremoved viruses
单选题A user in your company network needs to encrypt a folder that is on her Windows 2000 Professional computer. Her computer has two drives: Drive C and Drive D. The folder that needs to be encrypted is located on Drive D. When the user attempts to encrypt the folder, no option for encryption can be found in the folder properties. What should you do to enable the user to encrypt the folder? （）ALog on to her computer as an administrator， and then run the cipher/e command.BInstruct the user to run the chipper/e command.CLog on to her computer as an administrator， and then run the Secedit/enforce command.DInstruct the user to run the Secedit/enforce command.ELog on to her computer as an administrator， and then run the Convert d：/FS：NTFS command.
单选题A user, Jill, is reporting her mouse is moving when Jill is not moving it, and the computer is running slower than normal. Which of the following is the FIRST action that Karen, a technician, should take?（）ARun chkdsk.BRun an antivirus program.CReplace the faulty mouse.DRemove any recently added hardware.
单选题A user reports that their system is starting to run slower, especially when opening large local files. The system has sufficient RAM for the users applications, but the hard drive seems to have higher than normal activity when opening large files. Which of the following would be the BEST tool to diagnose and troubleshoot this problem? （）ATask ManagerBNTBACKUPCFDISKDDisk Defragmenter
单选题Which of the following options will allow you to join a server running a Core Installation of Windows Server 2012 R2 to a domain？（）AYou should run the Get-ADDomain cmdlet in Windows PowerShell.BYou should run the Add-Computer cmdlet in Windows PowerShell.CYou should run djoin /provision /domain command from an elevated command prompt.DYou should run dsadd computer command from an elevated command prompt.
单选题A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）ARun the CHKDSK utilityBRun the disk defragmenter utilityCIncrease the capacity on the system volumeDConvert to a dynamic drive on the system
单选题A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）AReboot the computer.BReplace the touchpad.CClean the touchpad.DUpdate the driver.