单选题When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A15 B20 C25 D30 E40 F50
单选题
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）
A
15
B
20
C
25
D
30
E
40
F
50
参考解析
解析：
暂无解析
相关考题：
Which two are features of IPCC Express Enhanced?（）A、IVR Port Recording B、HTTP Triggers C、Supervisory Silent Monitoring D、sending e-mails E、Database Integration F、keystroke macros
A customer with IPCC Express Standard reports that a script using the Database steps is not working. What is the most likely root cause?（）A、The script probably has an error in the DSN configuration.B、IPCC Express Standard is not licensed for Database steps. C、The script probably has an error in the query string. D、There is probably an interoperability problem between IPCC Express and the database.
Which three of the following are licensed Cisco CRS 4.0 software products?（）A、IPCC Express (Standard, Enhanced, or Premium) B、IP IVR C、Auto Attendant D、IPCC Express Cisco Agent Desktop E、IP Queue ManagerF、IP IVR Peripheral Gateway (PG)
What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）A、WrapUp Time B、Service Level C、Overflow CSQ D、Agent Name E、Automatic Work F、CRS Application
Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）A、text chat B、Log Out/Not Ready reason codes C、WrapUp State D、WrapUp timer E、competency-based routing
Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）A、supervisory recording B、WrapUp timer C、sending e-mails D、keystroke macros E、text chat
What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?（）A、10 seconds B、30 seconds C、45 seconds D、60 seconds
What is the maximum number of network locales that can be configured for any one Cisco Unified CallManager Express when using the cnf-file perphone command?（）A、1 B、2 C、4 D、5E、a number equal to the number of languages supported by Cisco Unity Express F、a number equal to the number of languages supported by Cisco Unity CallManager Express
What is the maximum number of hexadecimal characters allowed when configuring the wpa or wpa2 passphrase in cisco adu？（）A、128B、32C、16D、64
What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）A、orders for coresident deployments B、orders for adding more seats C、orders for upgrading from standard D、orders with less than five seats E、all orders require using the IPCC Express Configuration and Ordering Tool
When configuring IPCC Express Enhanced, what is the maximum number of skills that an agent can be associated with? （）A、15 B、20 C、25 D、30 E、40 F、50
Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）A、Agent Routing B、Historical Reporting C、Conditional Routing D、Prioritized Queueing E、Agent Queueing
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）A、The agent is logged in and is on the phone. B、The agent is logged in but is not on the phone. C、The supervisor is a participant in a phone call. D、The supervisor is not a participant in a phone call. E、The supervisor has barged in.
Which two of the following are valid CRS deployment scenarios?（）A、IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server B、IPCC Express communicating with the ICM via a co-resident IPCC Gateway PGC、IPCC Express using the IPCC Enterprise Outbound option D、IPCC Express using the IPCC Enterprise CTI-OS Toolkit E、IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A、15 B、20 C、25 D、30 E、40 F、50
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?（）A、IPCC Express Standard B、IPCC Express Enhanced C、IPCC Express Premium D、IPCC Enterprise E、IP IVR
单选题What is the maximum number of network locales that can be configured for any one Cisco Unified CallManager Express when using the cnf-file perphone command?（）A1 B2 C4 D5Ea number equal to the number of languages supported by Cisco Unity Express Fa number equal to the number of languages supported by Cisco Unity CallManager Express
单选题Which feature is added when upgrading from IPCC Express Standard to Enhanced?（）Atext chat BLog Out/Not Ready reason codes CWrapUp State DWrapUp timer Ecompetency-based routing
多选题Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）ACreate Resource GroupsBCreate SkillsCAssign Resource Groups and Skills to AgentsDCreate Contact Service QueuesEProvision Remote MonitoringFProvision Agent-based Routing
多选题Which two features are added when upgrading from IPCC Express Standard to Enhanced? （）AAgent RoutingBHistorical ReportingCConditional RoutingDPrioritized QueueingEAgent Queueing
单选题What types of orders are exempt from using the IPCC Express Configuration and Ordering Tool? （）Aorders for coresident deployments Borders for adding more seats Corders for upgrading from standard Dorders with less than five seats Eall orders require using the IPCC Express Configuration and Ordering Tool
多选题Which two are features of IPCC Express Enhanced?（）AIVR Port RecordingBHTTP TriggersCSupervisory Silent MonitoringDsending e-mailsEDatabase IntegrationFkeystroke macros
多选题What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）AThe agent is logged in and is on the phone.BThe agent is logged in but is not on the phone.CThe supervisor is a participant in a phone call.DThe supervisor is not a participant in a phone call.EThe supervisor has barged in.
单选题What is the maximum number of CSQs that a call should be queued for when configuring IPCC Express?（）A15 B20 C25 D30 E40 F50
单选题Which feature is added when upgrading from IPCC Express Enhanced to IPCC Express Premium? （）Asupervisory recording BWrapUp timer Csending e-mails Dkeystroke macros Etext chat
单选题What is the maximum number of hexadecimal characters allowed when configuring the WPA or WPA2passphrase in Cisco ADU？（）A16B32C64D128
多选题What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）AWrapUp TimeBService LevelCOverflow CSQDAgent NameEAutomatic WorkFCRS Application