剑桥商务英语证书考试（BEC） 题目列表
问答题Q5: Apart from appraisal schemes, what other measures do you think are effective improving staff performance? (Why?)
问答题Passage 8 ● Read the magazine article below about a company which checks on the service provided by shops. ● Choose the correct word to fill each gap, from A, B or C on the opposite page. ● For each question 29-40, mark one letter (A, B or C) on your Answer Sheet.SECRET SHOPPERS Tim Wright knows all about making companies more efficient. His firm, Check-up, sends ‘secret shoppers’ into retail and leisure companies (29)______ order to make sure that customers are receiving good service. After (30)______ visit, the secret shoppers prepare a report for the company to let them know (31)______ good or bad the service was. ‘Companies like to know,’ says Mr. Wright, ‘that (32)______ customers go into a store just a few minutes before closing time, they will (33)______ get good service.’ Check-up (34)______ set up in the west of England in 1992 and (35)______ two years moved to London so it could offer a nationwide service. (36)______ the last three years, Check-up’s profits have (37)______ dramatically as companies have come to realize (38)______ great importance of good customer service. Having started with just; three employees, Check-up now has a staff (39)______ sixty-five and last week (40)______ an important new contract with a major supermarket chain. 29. A in B by C on 30. A our B his C their 31. A whether B how C if 32. A while B when C. As 33. A still B yet C. Already 34. A has B is C was 35. A until B. After C later 36. A From B During C Since 37. A increase B increasing C increased 38. A this B that C the 39. A of B. At C too 40. A sign B signed C signing
问答题Passage 5 ● Read the memo and the email below. ● Complete the form at the bottom of the page. ● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. AFT CLEANING SERVICES LTD To: Liz Smith, Supervisor From: Peter Broadbent, Manager I got this email yesterday from Collins Ltd in Mill Lane. Could you fill in a new client form for them? Our new radio advertisement seems to have worked, as this is the fifth person who has contacted us! From Paul Tomkins [p.tomkins@collins.co.uk] To Peter Broadbent [p.broadbent@aftclean.com] Sent 15 January 200216:46 Subject Our telephone call on 14 January I can confirm that we would like to employ AFT to clean our new branch at 7 Dawson Street. I’m not sure how many cleaners or what hours we will need. Please ring Sue Potts, my secretary, to arrange terms. This contract is to begin from 25 January. NEW CLIENT DETAILS
问答题Passage 6 ● Read the memo and advertisement below. ● Complete the form at the bottom of the page. ● Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. Northern Software 24 Queens Road, Chapeltown To: Jean Palmer, Purchasing From: Tom Milton, Accounts Date: 1 March 2002 Subject: Envelopes We’ve run out of the envelopes we use for mailing invoices—the white ones with windows. I need some more tomorrow—I don’t want to delay sending the customer bills this month, so please order the envelopes today, and have them delivered as soon as possible. I’ve got about 200 invoices to post. HAYES OFFICE SUPPLIES Reductions on some product lines Brown or white envelopes (supplied in quantities of 100,500 or 1000) —15% off catalogue price Product code: EV300 (plain) or EV311 (with window) Three delivery services available: one week (free) four days (minimum charge ￡2) next day (minimum charge ￡5) 101 Leeds Road, Chapeltown Tel: 2759087 Fax: 2759088 ORDER FORM Company name: (41)______ Delivery address: (42)______Chapeltown Product code: (43)______ Colour: (44)______ Quantity: 500 Delivery service required: (45)______ Company: (41)______ Name of person to contact: (42)______ Address of property to be cleaned: (43)______ Starting date: (44)______ How client first heard about us: (45)______ Journey Plan DATE: (41)______ 11: 45 arrival at (42)______ 12:30 lunch at (43)______ 14: 00 Meeting in boardroom 15: 30 Coffee break 16: 00 Product presentation (made by (44)______) 18:00 (45)______to accompany Ms. Garcia to the airport Name of Company: SCB COMPANY Delegate Type: (41)______ Number of Participants: (42)______ Accommodation : (43)______ Conference Room Size: (44)______ Transportation : (45)______
问答题Passage 2 ● Read the memo and the anniversary activities below. ● Complete the form on the following page. ● Write a word, phrase or number in spaces 41-45 on your book. Citroen Ltd. N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028 Memo To: P.K.Kirkman From: Richard Patterson Date: 0ctober 9, 1998 Message: Kirkman, Please send this announcement to BTV-2.I think it will help our business. Thank you. Citroen Ltd. N0.45 Ten Mile Road ES, Chaoyang District, Beijing, 100028 Dear Sir or Madam, Citroen Ltd. will be turning 79 years old on October 23, making us the oldest car dealership in Beijing. We will be staging a 2-day celebration. On October 23, we will kick off anniversary with displaying of antique autos and carnival rides for the customers. On October 24, we will have a picnic open to the public. We think that our anniversary event would make a fine spot on your “Special Focus” segment on the l2 o'clock news. I have enclosed a flyer describing the complete festivities. Thank you for helping us celebrate our anniversary.Sincerely yours,Richard PattersonPresidentMAE: fswContact: Tel: (010)65768835Fax: 2013785649 Celebration Activities The media mentioned: (41)______ Company: (42)______ How old is the company? (43)______ When will the news be broadcasted? (44)______ Activities on Oct.23: (45)______
问答题Passage 1 ● Read the memo and application letter below ● Complete the form on the following page. ● Write a word, phrase or number in spaces 41-45 on your book. Memo To: Lucy From: David Date: June 5, 20071 Message: I received this letter three days ago and thought the applicant might be suitable for the position we had advertised. Please fill in the Candidate Information Form and pass it on to the Personnel Manager. 4909 Gen.Bradley NE Albuquerque, NM87111 June 2, 2007Dear Sir, I am writing to apply for the position of programming advertised in yesterday’s daily news. I believe I am just the right person for the post you advertised. As a college senior, I will graduate from Bruners University at the end of May with a degree in computer programming and business communication. I feel that my education and summer activities, developing skill programs for the ABC company will qualify me in the future for a position in computer. I look forward to receiving a reply from you soon.Yours sincerely,Jenny Moses Candidate Information Form First Name: (41)______ Surname: (42)______ Date: (43)______ Post Code: (44)______ Major: (45)______
问答题Passage 4 ● Read the memo and the request below. ● Complete the form on the following page. ● Write a word, phrase or number in spaces 41-45 on your book. Memo To: Charles Murphy@yahoo.com From: Robert James@sohu.com Subject: Books Not Delivered Message: April 8, 2005 Charles, You were going to send the books on International Trade and Multi-cultural Communication to me by yesterday. They have not arrived. Please get in touch with me ASAP. We need these books for tomorrow afternoon’s meeting.Thanks,Rnbert A Request for the Books Ordered The person who received the message: (41)______ What happened: (42)______ When were the books due to arrive: (43)______ The name of the book: (44)______ When will the book be used: (45)______
问答题Passage 4The Corporate Laughter Business is Booming When the CEO of Lotus, manufacturer of computer software, interviews job candidates, he looks (31)______ people who can laugh out loud. At the headquarters of ice-cream maker Ben Jerry’s, the “Minister of Joy” supervises the “Joy Gang”, (32)______ has the job of spending $10, 000 a year planning and implementing workplace fun. Ode tics, maker of video security systems and other recording equipment, considered it an honor when Industry week called it “the wackiest place to work in the U. S.” In corporate America today, humor is a serious business. Workers have been downsized, re-engineered, restructured, and overworked for so long they have forgotten how to smile and laugh. To remind them, companies are posting amusing notes and cartoons on (33)______ boards, building libraries of humorous books for workers to read, sponsoring “fun at work” days, “laughter” committees, and (34)______ hiring specialists. As a result, the corporate humor business has taken off. A “humor services” group, called Humor Project, reports that it receives about twenty requests each day (35)______ companies looking for humor consultants. The Laughter Remedy, an organization that teaches the benefits of humor, helps employees build “humor skills” through a program that includes such steps (36)______“developing the ability to play with language” and “finding humor in everyday life. “ Humor consultant Paul McGhee gives audiences “remedial belly laughing” lessons. He tells them to smile, squint, raise their eyebrows, lower their jaws, tighten their stomach muscles, and laugh. Speakers from Lighten Up Limited, a humor consulting firm, urge workers to tell jokes and (37)______ humor breaks. In their search for comic relief, organizations are spending thousands of dollars. Humor consultant Matt Weinstein, for example, receives $ 7500 for a ninety-minute talk. Why all the fuss and expense over an activity that seems contrary (38)______ the work ethic? One recent study reports that the most productive workplaces have at least ten minutes of laughter (39)______ hour. And corporations that have added honor to workplace report an increase not only in productivity but (40)______ in employee loyalty, creativity, and morale, as well as improved teamwork and employee health.
单选题Jane, I’d like to meet, on Tuesday, but if my plane’s delayed I’ll see you at, Friday’s meeting.JohnAJohn has to postpone his meeting until Friday.BJohn will be late for his meeting on Tuesday.CJohn hopes to see Jane on Tuesday.
单选题The company plans to take over some other small companies in France.ARight.BWrong.CDoesn’t say.
单选题Investors can reduce risk and still make good profits by ______Ainvesting only in blue chip companies.BMonitoring share prices very closelyCBuying shares gradually over timeDChoosing a variety of investments
问答题Q3: What do you think the long-term effects of high staff turnover might be? (Why?/Why not?)
单选题According to the passage, many of the “new”, “improved” products are______Aquite different from the old productsBalmost the same with the former productsCinsignificant productsDnot important goods
问答题Q5: Do you think movement of staff between companies is likely to increase in the future? (Why?/Why not?)
问答题Practice 6 ● Your company wants to choose a new Overseas Sales Manager. You are asked to draft a want-advertisement to be posted on the Internet of your company. ● Write an e-mail to all staff: ● stating what position is wanted and what abilities are required, ● saying what documents are needed when applying, ● pointing out for how long this position holds. ● Write 30—40 words on the opposite page.