单选题Failure to meet customer needs can lead to______.Aoveremphasis on the service format.Bdecreased corporate revenue.Cmisunderstanding of customer satisfaction.Dcustomers’ complaints.
单选题
Failure to meet customer needs can lead to______.
A
overemphasis on the service format.
B
decreased corporate revenue.
C
misunderstanding of customer satisfaction.
D
customers’ complaints.
参考解析
解析：
推断题根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。
推断题根据题干关键词可定位到倒数第二段。该段中提到，对服务形式的过分强调和对消费者满意度的误解都是导致不能满足消费者需求的原因而非结果，故A、C项均可排除。D项在文中没有提及，属于无中生有，故排除。文章中提到，服务和质量的好坏是由其是否满足消费者的基本需求决定的，而不是由生产商决定的。由此可知，无法满足消费者的需求会使生产商处于不利的位置，并可能对其收入造成影响，因此答案为B项。
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