单选题How should a service representative provide closure at the end of a call for a client?()AExplain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.BExplain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.CGive the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.DProceed to the next service call, check back with the client in a week to see if they have any additional needs.

单选题
How should a service representative provide closure at the end of a call for a client?()
A

Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.

B

Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.

C

Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.

D

Proceed to the next service call, check back with the client in a week to see if they have any additional needs.


参考解析

解析: 暂无解析

相关考题:

The following reports are normally developed during the project closure phase?A Communications Management Plan and Lessons LearnedB Records Archive, Closure Report, lessons learned Formal Acceptance ReportC Records Archive, Closure Report, Specifications DocumentD Communications Management Plan and Closure reportE None of the above

97 The following reports are normally developed during the project closure phase?A. Communications Management Plan and Lessons LearnedB. Records Archive, Closure Report, lessons learned Formal Acceptance ReportC. Records Archive, Closure Report, Specifications DocumentD. Communications Management Plan and Closure reportE. None of the above

听力原文:The foreign banks should have set up a representative office in China two years before they can apply for a branch.(2)A.The foreign banks should have set up a representative office.B.The foreign banks can't apply for a branch.C.The foreign banks can't expand business in China.D.The foreign banks are forbidden to set up a representative office.

Windows Communication Foundation (WCF) service is self-hosted in a console application. The service implements the lTimeService service interface in the TimeService class.You need to configure the service endpoint for HTTP communication. How should you define the service and endpoint tags?()A.B.C.D.

How does ERS use the VLAN tag?() A. to provide service internetworkingB. to support transparency for Layer 2 framesC. as a connection identifier to indicate destinationD. as a mapping to the DLCI in service internetworkingE. to provide a trunk by which all VLANs can navigate from one site to one or multiple sites

VLAN Tagging, also known as Frame Tagging, is a method developed by Cisco to help identify packets travelling through trunk links. When an Ethernet frame traverses a trunk link, a special VLAN tag is added to the frame and sent across the trunk link .How does ERS use the VLAN tag?()A. provide service internetworkingB. support transparency for Layer 2 framesC. indicate destination as a connection identifierD. map to the DLCI in service internetworking

How does ERS use the VLAN tag?()A、to provide service internetworkingB、to support transparency for Layer 2 framesC、as a connection identifier to indicate destinationD、as a mapping to the DLCI in service internetworkingE、to provide a trunk by which all VLANs can navigate from one site to one or multiple sites

How does the Ethernet Relay Service use the VLAN tag?()A、 to provide service internetworkingB、 to support transparency for Layer 2 framesC、 as a connection identifier to indicate destinationD、 as a mapping to the DLCI in service internetworkingE、 to provide a trunk by which all VLANs can navigate from one site to one or multiple sites

To provide quality of service (QoS) for voice traffic in an IEEE 802.1 q network, which class of service (CoS) value should be used in the 3-bit, user priority bits (PRI) field? ()A、The PRI field should contain the Cos value of 010B、The PRI field should contain the Cos value of 011C、The PRI field should contain the Cos value of 100D、The PRI field should contain the Cos value of 101E、The PRI field should contain the Cos value of 110F、The PRI field should contain the CoS value of 111

What is the purpose of classification, rewrites, and queuing in Juniper routers?()A、to provide policy based routingB、to provide class of service capabilitiesC、to provide firewall filtering capabilitiesD、to provide unified threat managment

VLAN Tagging, also known as Frame Tagging, is a method developed by Cisco to help identify packets travelling through trunk links. When an Ethernet frame traverses a trunk link, a special VLAN tag is added to the frame and sent across the trunk link .How does ERS use the VLAN tag?()A、provide service internetworkingB、support transparency for Layer 2 framesC、indicate destination as a connection identifierD、map to the DLCI in service internetworking

How should a service representative provide closure at the end of a call for a client?()A、Explain the issues of the call, the steps taken to resolve them and query the client if they have any additional needs.B、Explain the solution to the issue and then provide the client with the technicians contact information in case they have any questions.C、Give the client a technical explanation on the issue and how it was fixed; throw any faulty equipment in the clients garbage.D、Proceed to the next service call, check back with the client in a week to see if they have any additional needs.

A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory?()A、tracertB、ipconfigC、netstatD、nslookup

How can an administrator view the service bootlist?()A、service -l bootlistB、bosboot -ad serviceC、listboot -l serviceD、bootlist -om service

After payment authorization is complete an order must be fulfilled. How is the order status changed to R (Released) to begin the fulfillment process?()A、Customer Service Representative deposits payment using WebSphere Commerce AcceleratorB、Logistics Manager creates a release using WebSphere Commerce AcceleratorC、Pick Packer creates a pick batch using WebSphere Commerce AcceleratorD、PaySynchronizePM scheduler job changes the statusE、ReleaseToFulfillment scheduler job changes the status

You need to recommend a strategy for using managed service accounts on the Web servers.How many managed service accounts should you recommend?()A、1B、2C、3D、5

You have a self-hosted Windows Communication Foundation (WCF) service. You need to configure the service to provide an X509 certificate during authentication. What should you use to configure the service?()A、the Certificate property of the X509 Certificate lnitiator Service Credential classB、the SetCertificate method of the X509 Certificate Initiator Service Credential classC、the SetCertificate method of the X509 Certificate Recipient Service Credential classD、the TrustedStoreLocation property of the X509 Certificate Recipient Service Credential class

单选题()is not a proper office at which a note of sea protest should be filed.AConsulBNotary PublicCMarine Protest OfficeDDiplomatic Representative

单选题You are developing an application that performs file backups in the background. The background application will host a Windows Communication Foundation (WCF) service and must be active as soon as the machine is running. The background application will not have a user interface. A front-end application will consume the WCF service and will provide the user interface.You need to choose a host environment for the WCF service. Which hosting environment should you choose? ()AMicrosoft Internet Information Services (IIS) 6.0BWindows Process Activation Services (WAS)CA Windows Forms applicationDA Windows Service

单选题In addition to the partition profile backup, how should the HMC be backed up to provide bare-metal restore capabilities?()ABackup critical console dataBBackup a bootable image to tapeCCreate mksysb image and store on a NIM serverDCreate mksysb image and store on an NFS server

单选题You have a self-hosted Windows Communication Foundation (WCF) service. You need to configure the service to provide an X509 certificate during authentication. What should you use to configure the service?()Athe Certificate property of the X509 Certificate lnitiator Service Credential classBthe SetCertificate method of the X509 Certificate Initiator Service Credential classCthe SetCertificate method of the X509 Certificate Recipient Service Credential classDthe TrustedStoreLocation property of the X509 Certificate Recipient Service Credential class

单选题To provide quality of service (QoS) for voice traffic in an IEEE 802.1 q network, which class of service (CoS) value should be used in the 3-bit, user priority bits (PRI) field? ()AThe PRI field should contain the Cos value of 010BThe PRI field should contain the Cos value of 011CThe PRI field should contain the Cos value of 100DThe PRI field should contain the Cos value of 101EThe PRI field should contain the Cos value of 110FThe PRI field should contain the CoS value of 111

单选题You want to provide all users in your corporation with a single agent that provides access to multiple connection types conditionally. For example, you connect to the Junos Pulse Access Control Service if you are connected to the intranet, but you connect to the Junos Pulse Secure Access Service if you are on a remote network. Which agent should you use for this type of connection requirement?()AJunos Pulse should be configured with location awareness rules configured.BOdyssey Access Client should be installed with Host Checker configured to check the client's location.CJunos Pulse should be configured with all components installed.DAgentless access should be enabled so that clients can connect to any service without concern for installing an agent.

单选题How does the Ethernet Relay Service use the VLAN tag?()A to provide service internetworkingB to support transparency for Layer 2 framesC as a connection identifier to indicate destinationD as a mapping to the DLCI in service internetworkingE to provide a trunk by which all VLANs can navigate from one site to one or multiple sites

单选题What is the purpose of classification, rewrites, and queuing in Juniper routers?()Ato provide policy based routingBto provide class of service capabilitiesCto provide firewall filtering capabilitiesDto provide unified threat managment

单选题You need to recommend a strategy for using managed service accounts on the Web servers.How many managed service accounts should you recommend?()A1B2C3D5

单选题How does ERS use the VLAN tag?()Ato provide service internetworkingBto support transparency for Layer 2 framesCas a connection identifier to indicate destinationDas a mapping to the DLCI in service internetworkingEto provide a trunk by which all VLANs can navigate from one site to one or multiple sites

单选题They regard _____ as their duty to provide the best service for their customers.AthisBwhatCitDthat