A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?() A. Identity symptoms and problemsB. Document the process and solutionsC. Establish the most probable causeD. Escalate if necessary.

A technician receives an urgent call that the switch in accounting is down. Which of the followingshould the technician do FIRST to troubleshoot this issue?()

A. Identity symptoms and problems

B. Document the process and solutions

C. Establish the most probable cause

D. Escalate if necessary.

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