听力原文：M: I've lost my credit card issued by your bank. What should I do, please?W: I am sorry for that. But you have to go to that counter over there for the card business.Q: Why does the customer come to the bank?(15)A．He got a credit card of his friend and come to ask how to use it.B．He got a card and did not know whose card it is.C．He has lost his credit card and come to ask what to do.D．He has found a credit card and come to ask what to do.
听力原文：M: I've lost my credit card issued by your bank. What should I do, please?
W: I am sorry for that. But you have to go to that counter over there for the card business.
Q: Why does the customer come to the bank?
(15)
A．He got a credit card of his friend and come to ask how to use it.
B．He got a card and did not know whose card it is.
C．He has lost his credit card and come to ask what to do.
D．He has found a credit card and come to ask what to do.
相关考题：
– Do you accept credit card or check? – (A) No, I can’t.(B) Both will do.(C) It is a problem.(D) No, you can’t.
—May I use my credit card here? — A. You can’t.B. No one uses it.C. am afraid you can’t.D. Who told you?
听力原文：W: Hello, Jack! Do you think you can give me a lift to the station? I must go there to pick my sister.M: I'm terribly sorry, but I can't. I have to be at work by 8:30. I can call you a taxi, though.What is the woman doing?A．Asking for information.B．Asking for an apology.C．Asking for help.D．Asking for a taxi.
SECTION A MINI-LECTUREDirections: In this section you sill hear a mini-lecture. You will hear the lecture ONCE ONLY. While listening, take notes on the important points. Your notes will not be marked, but you will need them to complete a gap-filling task after the mini-lecture. When the lecture is over, you will be given two minutes to check your notes, and another ten minutes to complete the gap-filling task on ANSWER SHEET ONE. Use the blank sheet for note-taking.听力原文： Good morning, everyone. First about your second assignment. I'd like to remind you that your second assignment should be in by next Fri day. You can either put it in my pigeon hole, or leave it with the Department's secretary. Now, let's get down to the lecture.Today, the lecture is on credit, er, or to be more specific, on credit cards. I'm sure you must have heard of some credit cards, like the VI SA card, which is an internationally used card, or the Great Wall card issued by the Bank of China, In order to give a better understanding, we'll discuss it in some detail.Many businesses, such as department stores, restaurants, hotels and airline companies, use a credit system for selling their products and services. In a credit system, the seller agrees to sell something to the buyer without immediately receiving cash. He receives the goods or ser vices immediately and promises to pay for them later. This buy-now-pay later credit system is quite old.There are two types of credit cards. One type is issued directly by a store to a customer. Many large department stores issue credit cards to their customers. The store credit card can be used to make purchases only at a particular store. For example, if you have a credit card from Store A, then you can only buy things in that store. Other stores would not accept it. The other kind of credit card is issued by a credit company. Credit cards from credit companies can be used to buy things almost anywhere. If you have a major credit card, you can buy airplane tickets, stay at hotels and eat at restaurant with it. Most large credit companies are connected to large banks. So if you want a credit card from a credit company, you generally have to make an application at a bank. After an applicant receives a credit card, he or she can make purchases using thecard.The credit company sends the customer a statement of purchases at the end of each month. Generally the customer has to pay 25--50% of their credit hill every month. The customer pays directly to the credit company and the credit company pays to the store or hotel or restaurant.There are some advantages and some disadvantages to using credit cards. The biggest advantage for the consumer is expressed by the phrase "buy now, pay later". This means that the consumer can purchase what he wants when he wants it. There is no need to save up money in advance. Another advantage of having a credit card is that it protects the owner, ff a credit card is lost or stolen, the owner only has to call the credit company and the credit company will stop the credit card number. No one else can use it. So the owner doesn't have to worry about losing the card. Another advantage of the credit card system is that the consumer receives a record of his or her purchases. Every month the credit customer receives a bill. The bill has a list of all purchases from that month. This makes it easier to remember when and where purchases are made. And another advantage is that credit cards can be used when something unexpected happens. Many kinds of professional people—plumbers, taxidrivers, doctors and dentists—will accept credit cards in an emergency. This is very important if you don't have any cash with you.However, having said all that, using credit cards has one major disadvantage. That is, consumers tend to overspend their money. They spend more than they make. If a consumer buys a lot of th
听力原文：W: Well. I see you've got your rod and reel. Look at them, they are so nice and I guess the price is not low.M: Yes, and as soon as I get my bait, I'll he on my way. Also the weather is good.Q: What is the man most probably going to do?(19)A．He is going driving.B．He is going shopping.C．He is going blowing.D．He is going fishing.
听力原文：M: I don't know why the man there said he couldn't pay my cheque.W: Let me see. Yes. You draw your cheque in lead-pencil. It is not recognized in the bank. You should draw it in ink.Q: What is the woman's suggestion?(16)A．Returning the cheque.B．Drawing the cheque in ink.C．Drawing the cheque in lead-pencil.D．Going to the paying bank.
听力原文：M: Would you please tell me where I can change the RMB Yuan back into US dollars?W: OK, just go to the Counter No. 16. They will do this for you.Q: Which counter can offer the service of reconversion for the customer?(19)A．Counter No.12.B．Counter No.6.C．Counter No.15.D．Counter No.16.
听力原文：If you lose this credit card, you have to notify us as soon as possible, so that we can put a stop on your lost card.(3)A．We are the credit card holders.B．We are the bank who can encash the card.C．We are the credit card company.D．We stopped your card losing.
听力原文：M: Would you please tell me what I should do to have funds transferred to me here from London?W: The fastest way is by telegraphic transfer from your bank in London to us.Q: What does the man want to do?(20)A．He wants to withdraw some pounds.B．He wants to transfer some money to London.C．He wants to know how to transfer money from London to him.D．He wants to exchange some pounds for yen.
单句理解听力原文：Credit card holders can charge purchases to their credit card accounts, and they receive monthly statements.(1)A．Credit card holders will state if they don't buy anything.B．Credit card holders will receive their statements from the bank every month.C．Credit card holders can charge purchases to their bank accounts.D．Credit card holders have to make purchases every month.
听力原文：M: I want to apply for a credit card. What are the common credit cards?W: Master Card, Visa, Discover, and American Express. Apply for the ones without annual fees. Some credit cards even pay you back about 1% - 2% of what you spend.Q: Which type of credit card is not mentioned in the conversation?(19)A．Smart Card.B．Master Card.C．Visa Card.D．American Express.
听力原文：W: How do you pay for your purchases with a credit card?M: Usually I sign a sales slip in the presence of the seller, and the signature is then compared to the signature on the card.Q: Where should the man sign when he pays for his goods with a credit card?(20)A．On his card.B．On the goods.C．On a sales slip.D．On the invoice.
听力原文：Credit card customers are given a credit limit on the credit card account.(8)A．Credit card customers are given a right to buy goods and services.B．The cardholder can buy goods and services within the credit limit.C．Normally, banks will set different credit lines to different groups of cardholders.D．Each month the cardholder receives a statement from the bank.
听力原文：W: What is a smart card?M: A smart card is a secure, portable, tamper-resistant data-storage device. It has the exact size of a credit card and contains a computer with as much power as the original minicomputer.Q: What arc they talking about?(20)A．Cheque cards.B．Credit cards.C．Debit cards.D．Smart cards.
I’m sorry ,sir. Your identity card ( ).Do you have any other means of identification?A.is,too oldB.is not validC.has expiredD.looks different to you
February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter According to her letter，what action did Ms．Walter take?A.She called the company to complain B.She paid her bills by telephone C.She emailed her credit card company D.She sent payments for late fees
February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter What does the first letter require Ms．Walter to do?A.Call the Customer Service Center B.Sent payment to the utilities firm C.Review two bills from last year D.Verify her account balance
Questions 189~192 refer to the following article.Our Visa and Personal Credit Cards are issued by reliable capital retail bank. Offer is valid at all branded U.S. retail stations.Offer subject to credit approval: This offer is only available on new Visa or Personal Credit Card accounts. The offer may not be combined with any other offer. Introductory Offer of $0.20 per gallon in Fuel Credits, up to a maximum of $300 in total Fuel Credits, is good for 60 days from the date the account is opened.To earn Fuel Credits with the Visa Card, you must meet eligible spending thresholds in any billing period. Eligible spending includes net purchases made on your Card Account, other than （1） any purchases made at our branded merchants or （1） any purchases at other fuel merchants. If you spend more than ＄300 in eligible spending in any billing period, you will accrue ten cents （＄0.10） per gallon in Fuel Credits for each gallon of our fuel purchased in that billing period.If you spend more than $1,000 in eligible spending in any billing period, you will accrue twenty cents（＄0.20） per gallon in Fuel Credits for each gallon of our fuelpurchased in details.Our Visa Card and Personal Credit Card are issued by a capital retail bank and are not an obligation of our U.S.A. Inc. and we are registered trademarks of the Intellectual Property LLC.A maximum of ＄300 in total Fuel Credits may be accrued and redeemed in any calendar year. Click here for information.For our Credit Card Accounts that are approved for cash access Cash Access for our Credit Card accounts is currently available only in the U.S. and Canada foraccounts with credit limits of at least $500.Unauthorized charges do not include charges by a person whom you have given authority to use your accounts or card, and you will be liable for all use by such person. From the last paragraph, we can know that（ ）.A. Authority to use the account should be given by our companyB. You should be responsible for the cash access related to your account by any person using itC. If the charges of your account or card are authorized, there will be no credit limitsD. If you give a person the right to use your account or card, he can use it
February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter What will accompany Ms．Walter’s letter?A.Credit card and email records B.Payment of late fees C.Her business card D.Copies of two billing statements
To:Rex Roeges,Customer Service Department Iroeges@books, com〉From：Dave Palmer〈palmer@mail2. com Re ： Lost bookDear Mr. Rex Roeges,I am writing this e—mail concerning a book that I ordered through your company，The Computer Networks 4th edition,order number 20035. I placed the order last month and still have not received the book.I visited your website and confirmed that my shipping information was correct,and that my credit card has been charged for the book； the website also indicates that the book was shipped using your “Global Carrier，，service the day after I ordered it. Considering that “Global Carrier” shipments typically take two weeks to arrive, I should have received my goods a week ago at the latest. However,my post office informed me they have neither received nor delivered the book. Can you let me know what is going on as soon as possible? Dave PalmerTo ： Dave Palmer ^palmer@mail2. com From ： Rex Roeges Iroeges@books. com Re；Lost bookDear Mr. Palmer,Thank you for contacting us. It is important to us that our customers are satisfied with our service,so I am very sorry to hear that you have not received your merchandise.I looked up your order number and discovered that the book has not been sent out. I have rectified this mistake on our website and sent the book to you via express mail. It should arrive within two business days. With the book I have enclosed a coupon for half off your next order.Again,I apologize for the inconvenience. If you have any more questions or need further assistance， please contact me at 602 — 385 — 0256. or e—mail me at Croeges@noble, com〉.Sincerely，Rex Roges, Customer Service Department Nobel BookstoreHow did the company attempt to compensate the customer?A. It sent him a complimentary book.B. It gave him a voucher for a 50 % discount.C. It removed the charge from his credit card.D. It gave him the book for half off.
下列日常生活用语中，表示结束对话的句子是（）AWell，I’ve enjoyed meeting and talking with you.BI am sorry，I really have to go.CWell，I’d like to hear more about it，but I really have to go.I’ll call you.DI’m sorry.I’ve got to go.EWell，talk to you later，then.
May I use my credit card here?（）AYou can't.BNo one uses it.CI am afraid you can't.DWho told you?
下列日常生活用语中，表示结束对话的句子是（）A、Well，I’ve enjoyed meeting and talking with you.B、I am sorry，I really have to go.C、Well，I’d like to hear more about it，but I really have to go.I’ll call you.D、I’m sorry.I’ve got to go.E、Well，talk to you later，then.
May I use my credit card here?（）A、You can't.B、No one uses it.C、I am afraid you can't.D、Who told you?
请出示登机牌时可说（）A、“May I have your ID card？”B、“please show me your boarding card”C、“please take back your boarding card”D、“ID card，please.”
问答题Practice 4 The regulations make it safer for you to use your credit card for shopping on the Internet or over the phone. If someone else makes dishonest use of your credit card, you can cancel the payment and the card issuer(发卡机构) must refund the money to your account. The card issuer will want you to tell them as soon as possible if your card has been lost or stolen or if you find out that someone has used your card details dishonestly.
单选题May I use my credit card here?（）AYou can't.BNo one uses it.CI am afraid you can't.DWho told you?