2 John Dixon is the recently appointed Chief of Police for a major city in the UK. He has inherited a major problem inthat its residents are very concerned with various forms of antisocial behaviour and minor crimes carried out by asmall number of people, which makes living, working, travelling and socialising in the city centre unpleasant ratherthan life threatening. The city’s residents have recently voted for it being one of the five worst cities in the UK in whichto live. There is little or no contact between the police and these residents.The city is split into a number of police districts, each with its own senior officer in charge. Their focus is on theresponse to emergency calls and solving serious crimes in their district rather than the less urgent crimes affectingeveryday living in the city. Response times and serious crime solution rates are the traditional measures by which theirperformance is measured and leave them open to criticism of simply reacting to events. There is little sense of beingpart of a city police force and, consequently, little sharing of information and experience between the different districts.The failure in policing antisocial behaviour in the city is seen as being largely the result of a shortage of resources.There are also important internal and external groups varying in their support or resistance to any necessary changein policing strategy. Key players include the mayor of the city anxious to improve the reputation of the city, the city’spress, traditionally used to highlighting police failures rather than successes and finally the courts of justice, whichare reluctant to take on the increased workload that any moves towards reducing antisocial behaviour would produce.John is aware of the complexity of the problem he faces in changing the way the city is policed to improve the qualityof life of its citizens. He has, however, an impressive track record as a change agent in previous appointments and isconfident that he can bring about the necessary change.Required:(a) Using change management models where appropriate, provide John with a brief report on the nature ofchange needed in the way the city is policed in order to improve the city’s quality of life. (12 marks)
2 John Dixon is the recently appointed Chief of Police for a major city in the UK. He has inherited a major problem in
that its residents are very concerned with various forms of antisocial behaviour and minor crimes carried out by a
small number of people, which makes living, working, travelling and socialising in the city centre unpleasant rather
than life threatening. The city’s residents have recently voted for it being one of the five worst cities in the UK in which
to live. There is little or no contact between the police and these residents.
The city is split into a number of police districts, each with its own senior officer in charge. Their focus is on the
response to emergency calls and solving serious crimes in their district rather than the less urgent crimes affecting
everyday living in the city. Response times and serious crime solution rates are the traditional measures by which their
performance is measured and leave them open to criticism of simply reacting to events. There is little sense of being
part of a city police force and, consequently, little sharing of information and experience between the different districts.
The failure in policing antisocial behaviour in the city is seen as being largely the result of a shortage of resources.
There are also important internal and external groups varying in their support or resistance to any necessary change
in policing strategy. Key players include the mayor of the city anxious to improve the reputation of the city, the city’s
press, traditionally used to highlighting police failures rather than successes and finally the courts of justice, which
are reluctant to take on the increased workload that any moves towards reducing antisocial behaviour would produce.
John is aware of the complexity of the problem he faces in changing the way the city is policed to improve the quality
of life of its citizens. He has, however, an impressive track record as a change agent in previous appointments and is
confident that he can bring about the necessary change.
Required:
(a) Using change management models where appropriate, provide John with a brief report on the nature of
change needed in the way the city is policed in order to improve the city’s quality of life. (12 marks)
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Tell me, Meng.What’s your major? ( ) A、My major problem is lack of confidence.B、Mr.Wang is the major.C、I’m majoring in English.D、I am not a major.
What is NOT true about overhaul repair?( ) A.Overhaul repair is a major repair.B.Overhaul repair is carried out in a dock.C.Overhaul repair is carried out once a year.D.Overhaul repair is done for the purpose of rating.
Name one major advantage of transporting gas under refrigeration．A.It increases its volumeB.It reduces its volumeC.It has less product per volumeD.None of the above
A project manager is called to an informal meeting with the customer and a problem is raised. This problem has major implications for the project manager’s company, but the customer wants to pursue a solution at the meeting, The project manager should()A.Tell the customer that he will not address any problemsB.Tell the customer that the problem is not sufficiently defined to company to a solutionC.Collect as much information on the problem without committing his company to a solutionD.Give the customer a range of solutions that might be acceptable to his company
根据下面资料，回答Today, people all over the world are moving out of small villages in the country to go and live in big, noisy cities. They are moving from the peaceful hills, mountains, fields, rivers and streams of the countryside to the busy world of streets, buildings, traffic and crowds. This movement from rural areas to urban areas has been going on for over two hundred years. In many countries, the main reason why people come to live in towns and cities is work. After one or two large factories have been built in or near a town, people come to find work, and soon an industrial area begins to grow. There is usually a residential area nearby, where the factory workers can live. The families of these workers need schools, hospitals and shops, so more people come to live in the area to provide these services and a city grows. In every major city in the world, there is a business district where the big companies have their main offices. In the United States, this area is usually in the city centre. It is here that you can see the huge skyscraper office blocks. The people who work here often travel a long way to work each day. Many of them live in the suburbs of the city, far away from the industrial area and the city centre. Some suburbs are very pleasant, with nice houses and big gardens. There are usually parks for children to play in and large department stores where you can buy all you need. But what is the future of the big cities? Will they continue to get bigger? Perhaps not. Some major cities have actually become smaller in the last ten years, and it is quite possible that one day we will see people moving out of the major cities and back into smaller towns and villages. We can easily know that the underlined phrase "urban areas" in the first paragraph means_____________.A.areas of the countrysideB.areas of a town or cityC.areas near the countrysideD.areas near a town or city
根据下面资料，回答Today, people all over the world are moving out of small villages in the country to go and live in big, noisy cities. They are moving from the peaceful hills, mountains, fields, rivers and streams of the countryside to the busy world of streets, buildings, traffic and crowds. This movement from rural areas to urban areas has been going on for over two hundred years. In many countries, the main reason why people come to live in towns and cities is work. After one or two large factories have been built in or near a town, people come to find work, and soon an industrial area begins to grow. There is usually a residential area nearby, where the factory workers can live. The families of these workers need schools, hospitals and shops, so more people come to live in the area to provide these services and a city grows. In every major city in the world, there is a business district where the big companies have their main offices. In the United States, this area is usually in the city centre. It is here that you can see the huge skyscraper office blocks. The people who work here often travel a long way to work each day. Many of them live in the suburbs of the city, far away from the industrial area and the city centre. Some suburbs are very pleasant, with nice houses and big gardens. There are usually parks for children to play in and large department stores where you can buy all you need. But what is the future of the big cities? Will they continue to get bigger? Perhaps not. Some major cities have actually become smaller in the last ten years, and it is quite possible that one day we will see people moving out of the major cities and back into smaller towns and villages. In a residential area, you can see ____________.A.rows of houses, schools and shopsB.many offices and factoriesC.a lot of factories and farmsD.many houses with offices and factories
根据下面资料，回答Today, people all over the world are moving out of small villages in the country to go and live in big, noisy cities. They are moving from the peaceful hills, mountains, fields, rivers and streams of the countryside to the busy world of streets, buildings, traffic and crowds. This movement from rural areas to urban areas has been going on for over two hundred years. In many countries, the main reason why people come to live in towns and cities is work. After one or two large factories have been built in or near a town, people come to find work, and soon an industrial area begins to grow. There is usually a residential area nearby, where the factory workers can live. The families of these workers need schools, hospitals and shops, so more people come to live in the area to provide these services and a city grows. In every major city in the world, there is a business district where the big companies have their main offices. In the United States, this area is usually in the city centre. It is here that you can see the huge skyscraper office blocks. The people who work here often travel a long way to work each day. Many of them live in the suburbs of the city, far away from the industrial area and the city centre. Some suburbs are very pleasant, with nice houses and big gardens. There are usually parks for children to play in and large department stores where you can buy all you need. But what is the future of the big cities? Will they continue to get bigger? Perhaps not. Some major cities have actually become smaller in the last ten years, and it is quite possible that one day we will see people moving out of the major cities and back into smaller towns and villages. In the United States many people work in the centre of a big city ______________.A.while living on the faraway edge of the cityB.and live thereC.but live in another cityD.but live far away out of the city
根据下面资料，回答Today, people all over the world are moving out of small villages in the country to go and live in big, noisy cities. They are moving from the peaceful hills, mountains, fields, rivers and streams of the countryside to the busy world of streets, buildings, traffic and crowds. This movement from rural areas to urban areas has been going on for over two hundred years. In many countries, the main reason why people come to live in towns and cities is work. After one or two large factories have been built in or near a town, people come to find work, and soon an industrial area begins to grow. There is usually a residential area nearby, where the factory workers can live. The families of these workers need schools, hospitals and shops, so more people come to live in the area to provide these services and a city grows. In every major city in the world, there is a business district where the big companies have their main offices. In the United States, this area is usually in the city centre. It is here that you can see the huge skyscraper office blocks. The people who work here often travel a long way to work each day. Many of them live in the suburbs of the city, far away from the industrial area and the city centre. Some suburbs are very pleasant, with nice houses and big gardens. There are usually parks for children to play in and large department stores where you can buy all you need. But what is the future of the big cities? Will they continue to get bigger? Perhaps not. Some major cities have actually become smaller in the last ten years, and it is quite possible that one day we will see people moving out of the major cities and back into smaller towns and villages. Why do people move to live in cities or towns?A.Because they can live more comfortably there.B.Because they prefer a noisy life to a peaceful life.C.Because they want to find work.D.Because they are sure of having a better life there.
The vast number of new business the city is attracting is good news for the local economy; however, the__________ of vacant office space is something the major has to figure out soon.A. level B. TrainingC. shortage D. exaggeration
共用题干The Forbidden AppleNew York used to be the city that never sleeps. These days it's the city that never smokes,drinks or does anything naughty(at least,not in public).The Big Apple is quickly turning into the Forbidden Apple.If you wanted a glass of wine with your picnic in Central Park,could you have one?No chance. Drinking alcohol in public isn't allowed. If you decided to feed the birds with the last crumbs（碎屑）of your sandwich, you could be arrested. It's illegal. If you went to a bar for a drink and a cigarette,that would be OK,wouldn't it?Er…no.You can't smoke in public in New York City.What's going on?Why is the city that used to be so open-minded becoming like this?The mayor of New York is behind it all. He has brought in a whole lot of new laws to stop citizens from doing what they want,when they want.The press are shocked. Even the New York police have joined the argument. They re- cently spent$100,000 ona“Don't blame the cop”campaign. One New York police officer said,”We raise money for the city by giving people fines for breaking some very stupid laws. It's all about money.”The result is lot of fines for minor offences. Yoav Kashida,and Israeli tourist,fell asleep on the subway. When he woke up,two police officers fined him because he had fallen asleep on two seats(you mustn't use two seats in the subway).Elle and Serge Schroitman were fined for blocking a driveway with their car. It was their own driveway.The angry editor of Vanity Fair magazine,Graydon Carter,says.”Under New York City law it is acceptable to keep a gun in your place of work,but not an empty ashtray.”He should know. The police came to his office and took away his ashtray（烟灰缸）.But not all of New York's inhabitants are complaining. Marcia Dugarry,72,said,”The city has changed for the better. If more cities had these laws,America would be a better place to live.”Nixon Patotkis,38,a barman,said,”I like the new laws. If people smoked in here, we'd go home smelling of cigarettes.”Recent figures show that New York now has fewer crimes per 100,000 people than 193 other US cities.And it's true一It's safer,cleaner and more healthy than before. But let'sbe honest一who goes to New York for its clean streets?Some activities have recently become illegal in New York.A: RightB: WrongC: Not mentioned
共用题干The Forbidden AppleNew York used to be the city that never sleeps. These days it's the city that never smokes,drinks or does anything naughty(at least,not in public).The Big Apple is quickly turning into the Forbidden Apple.If you wanted a glass of wine with your picnic in Central Park,could you have one?No chance. Drinking alcohol in public isn't allowed. If you decided to feed the birds with the last crumbs（碎屑）of your sandwich, you could be arrested. It's illegal. If you went to a bar for a drink and a cigarette,that would be OK,wouldn't it?Er…no.You can't smoke in public in New York City.What's going on?Why is the city that used to be so open-minded becoming like this?The mayor of New York is behind it all. He has brought in a whole lot of new laws to stop citizens from doing what they want,when they want.The press are shocked. Even the New York police have joined the argument. They re- cently spent$100,000 ona“Don't blame the cop”campaign. One New York police officer said,”We raise money for the city by giving people fines for breaking some very stupid laws. It's all about money.”The result is lot of fines for minor offences. Yoav Kashida,and Israeli tourist,fell asleep on the subway. When he woke up,two police officers fined him because he had fallen asleep on two seats(you mustn't use two seats in the subway).Elle and Serge Schroitman were fined for blocking a driveway with their car. It was their own driveway.The angry editor of Vanity Fair magazine,Graydon Carter,says.”Under New York City law it is acceptable to keep a gun in your place of work,but not an empty ashtray.”He should know. The police came to his office and took away his ashtray（烟灰缸）.But not all of New York's inhabitants are complaining. Marcia Dugarry,72,said,”The city has changed for the better. If more cities had these laws,America would be a better place to live.”Nixon Patotkis,38,a barman,said,”I like the new laws. If people smoked in here, we'd go home smelling of cigarettes.”Recent figures show that New York now has fewer crimes per 100,000 people than 193 other US cities.And it's true一It's safer,cleaner and more healthy than before. But let'sbe honest一who goes to New York for its clean streets?The businessman like the new laws.A: RightB: WrongC: Not mentioned
On television all over the world there are programmes about the work of the police．They are popular because they are usually very exciting．In London there is a television programme called"Police Five"--because it is on for five minutes once a week．A television reporter,Shaw Taylor,talks about crimes in the London area．He asks for public help．The police station needs the help of ordinary people because sometimes you or I have information that can be useful to the police.Shaw Taylor shows pictures of paintings,jewellery(珠宝)and other things which thieves stole during the week．Sometimes he shows the car that the thieves escaped in．When people see men or things on the television programme which they may remember,they can tell the police where they saw them．With their help the police may catch more criminals.Sometimes the police find a car or some money．Shaw Taylor shows them on television．The owners sometimes see them．Then they can telephone the police and say,"Thank you very much--that's mine!"From the passage we know Shaw Taylor is__.A.a popular TV reporterB.a TV reporter few people knowC.a TV reporter ordinary people don't likeD.an unknown TV reporter
On television all over the world there are programmes about the work of the police．They are popular because they are usually very exciting．In London there is a television programme called"Police Five"--because it is on for five minutes once a week．A television reporter,Shaw Taylor,talks about crimes in the London area．He asks for public help．The police station needs the help of ordinary people because sometimes you or I have information that can be useful to the police.Shaw Taylor shows pictures of paintings,jewellery(珠宝)and other things which thieves stole during the week．Sometimes he shows the car that the thieves escaped in．When people see men or things on the television programme which they may remember,they can tell the police where they saw them．With their help the police may catch more criminals.Sometimes the police find a car or some money．Shaw Taylor shows them on television．The owners sometimes see them．Then they can telephone the police and say,"Thank you very much--that's mine!"When people see things stolen on the programme which they may remember,__.A.they try to get the things backB.they know their things have been stolenC.they know their things are at the police stationD.they tell the police the whereabouts of the shown things
On television all over the world there are programmes about the work of the police．They are popular because they are usually very exciting．In London there is a television programme called"Police Five"--because it is on for five minutes once a week．A television reporter,Shaw Taylor,talks about crimes in the London area．He asks for public help．The police station needs the help of ordinary people because sometimes you or I have information that can be useful to the police.Shaw Taylor shows pictures of paintings,jewellery(珠宝)and other things which thieves stole during the week．Sometimes he shows the car that the thieves escaped in．When people see men or things on the television programme which they may remember,they can tell the police where they saw them．With their help the police may catch more criminals.Sometimes the police find a car or some money．Shaw Taylor shows them on television．The owners sometimes see them．Then they can telephone the police and say,"Thank you very much--that's mine!"The police station asks for public help because__.A.ordinary people like the television programmeB.ordinary people are interested in pictures of paintings,jewellery,etC.the policemen can not catch the thieves themselvesD.ordinary people may help the policemen get useful information about the criminals
共用题干The Forbidden AppleNew York used to be the city that never sleeps.These days it's the city that never smokes,drinks or does anything naughty(at least,not in public).The Big Apple is quickly turning into the Forbidden Apple.If you wanted a glass of wine with your picnic in Central Park,could you have one?No chance.Drinking alcohol in public isn't allowed.If you decided to feed the birds with the last crumbs（碎屑）of your sandwich, you could be arrested.It's illegal.If you went to a par for a drink and a cigarette,that would be OK.wouldn't it?Er…no.You can't smoke in public in New York City.What's going on?Why is the city that used to be so open-minded becoming like this?The mayor of New York is behind it all.He has brought in a whole lot of new laws to stop citizens from doing what they want,when they want.The press are shocked.Even the New York police have joined the argument.They recently spent$100,000 ona“Don't blame the cop”campaign.One New York police officer said,“We raise money for the city by giving people fines for breaking some very stupid laws.It's all about money.”The result is a lot of fines for minor offences.Yoav Kashida,an Israel tourist,fell asleep on the subway.When he woke up,two police officers fined him because he had fallen asleep on two seats(you mustn't use two seats in the subway).Elle and Serge Schroitman were fined for blocking a driveway with their car.It was their own driveway.The angry editor of Vanity Fair magazine,Graydon Carter,“says.Under New York City law it is acceptable to keep a gun in your place of work,but not an empty ashtray.”He should know.The police came to his office and took away his ashtray（烟灰缸）.But not all of New York's inhabitants are complaining.Marcia Dugarry,72,said,“The city has changed for the better.If more cities had these laws.America would be a better place to live.”Nixon Patrick.38,a barman,said,“I like the new laws.If people smoked in here. we'd go home smelling of cigarettes.”Recent figures show that New York now has fewer crimes per 100,000 people than 193 other US cities.And it's true一It's safer,cleaner and more healthy than before.But let'sbe honest一who goes to New York for its clean streets?Some activities have recently become illegal in New York.A:RightB:WrongC:Not mentioned
共用题干Cities“Worse to Live in Than 20 Years Ago”One thousand people were surveyed about a range of issues which affect cities,and the re-markable findings show that life in today's mega-cities is so stressful that at least two-thirds of those currently living in big cities would like to relocate to the countryside or a small town.The stress of the getting from A to B in big cities is at the top of the list of problems.For many people,the daily commute to work is a source of frustration.40% of the people in the sur-vey have suffered from road rage while stuck in traffic on the way to work.The cost of public transport is also a serious problem.Many people think the price of underground and bus travel is too high and that they have to devote more than 10% of their salary to transport costs.The general cost of living in cities is another problem.The high property prices in most big cities put buying a property out of reach of most first-time buyers.Many young people are priced out of the housing market,and have to take in lodgers to make ends meet,or rent over-priced flats miles away from the city centre .In London,for instance,the price of buying even a one-bedroom flat is so prohibitive that many have given up even considering putting money aside for a deposit.Another issue facing people who live in cities is rising crime.Crime rates have rocketed in many big cities,and many say there are several dangerous no-go areas in their city.Fear of crime is on the increase-street crimes,such as mugging and assault,are now very common-and many are afraid of going out at night alone.Many were also concerned by the lack of green spaces and play facilities for children.Most major conurbations（有卫星城的大都市）surveyed have a far smaller number of parks and gar- dens than a generation ago.Planning permission seems to have been given for an ever-greater number of supermarkets,office developments and apartments on sites where there were previously green spaces.Many of the respondents in the survey said they felt stressed and suffocated in the city,a problem which is compounded by pollution.And finally,the majority of people in the survey were fed up with the constant noise pollu-lion—the roar of traffic , the sound of loud music blaring（发刺耳声）out of a neighbour's win-dow,and the constant sound of activity.It is not surprising,then,that the levels of stress-related illnesses among people who live in cities are higher than ever before .Big cities,once a mecca for ambitious people seeking fameJ and fortune,are now less and less popular among people of all ages .Perhaps the 21st century is set to be the century of the small town and the countryside. The crime rate has remained stable in recent years.A: RightB:WrongC:Not mentioned
共用题干Cities“Worse to Live in Than 20 Years Ago”One thousand people were surveyed about a range of issues which affect cities,and the re-markable findings show that life in today's mega-cities is so stressful that at least two-thirds of those currently living in big cities would like to relocate to the countryside or a small town.The stress of the getting from A to B in big cities is at the top of the list of problems.For many people,the daily commute to work is a source of frustration.40% of the people in the sur-vey have suffered from road rage while stuck in traffic on the way to work.The cost of public transport is also a serious problem.Many people think the price of underground and bus travel is too high and that they have to devote more than 10% of their salary to transport costs.The general cost of living in cities is another problem.The high property prices in most big cities put buying a property out of reach of most first-time buyers.Many young people are priced out of the housing market,and have to take in lodgers to make ends meet,or rent over-priced flats miles away from the city centre .In London,for instance,the price of buying even a one-bedroom flat is so prohibitive that many have given up even considering putting money aside for a deposit.Another issue facing people who live in cities is rising crime.Crime rates have rocketed in many big cities,and many say there are several dangerous no-go areas in their city.Fear of crime is on the increase-street crimes,such as mugging and assault,are now very common-and many are afraid of going out at night alone.Many were also concerned by the lack of green spaces and play facilities for children.Most major conurbations（有卫星城的大都市）surveyed have a far smaller number of parks and gar- dens than a generation ago.Planning permission seems to have been given for an ever-greater number of supermarkets,office developments and apartments on sites where there were previously green spaces.Many of the respondents in the survey said they felt stressed and suffocated in the city,a problem which is compounded by pollution.And finally,the majority of people in the survey were fed up with the constant noise pollu-lion—the roar of traffic , the sound of loud music blaring（发刺耳声）out of a neighbour's win-dow,and the constant sound of activity.It is not surprising,then,that the levels of stress-related illnesses among people who live in cities are higher than ever before .Big cities,once a mecca for ambitious people seeking fameJ and fortune,are now less and less popular among people of all ages .Perhaps the 21st century is set to be the century of the small town and the countryside. Noise pollution is seen as a big problem by most people in the survey.A: RightB: WrongC: Not mentioned
A major source of population growth is（）AimmigrationBbaby boomCrising birth rateDlarger number of young people
单选题Floods are a major problem in the city, but the government seems to be making______ to improve the situation.Alots of programsBfew trialsClittle effort Dmany measures
单选题The police _____ that he committed a series of crimes in the north of the city.AswelledBsubmittedCsurveyedDsuspected
单选题A recent spate of art thefts at a major museum has led to a drastic increase in the insurance premiums that the museum must pay to insure its collection. Many art fans are concerned that the museum, which traditionally has charged no entrance fee, will be forced to charge a high entrance fee in order to pay for the increased insurance premiums. Which of the following, if true, would most alleviate the concern of the art fans that the museum will be forced to charge high entrance fees?ALaw enforcement officials recently apprehended the Belgian Bobcat, a notorious art thief who has been linked to at least 20 art heists.BCiting a dispute with the insurance company over the terms of its coverage, the museum has chosen to cancel its insurance policy.CThe majority of visitors to the museum are schoolchildren, who could not reasonably be expected to pay a high entrance fee.DThe museum pays for the majority of its total expenses from its large endowment, which is earmarked specifically for purchasing new art.EThe museum recently installed a state-of-the-art burglar alarm system that will make future thefts almost impossible.
单选题A major source of population growth is（）AimmigrationBbaby boomCrising birth rateDlarger number of young people
单选题According to the passage, what problem does Sao Paulo have?AA lot of people don’t have jobs.BToo many people live in the city centre.CA lot of people are moving out of the city.DToo many people travel into the city every day.
单选题The nation’s fledgling economy struggled because the investment from other countries into its major industries was lacking from most of them.Abecause the investment from other countries into its major industries was lacking from most of themBbecause few other countries were willing to invest in its major industriesCdue to the fact that few other countries would have invested in its major industriesDbecause of the lack of investment from few other countries in its major industriesEfor the lack of investment in its major industries from other countries