A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?()A、Change the permissions on the file.B、End the running process.C、Run the antivirus scan again.D、Use the command line to delete the file.

A technician is attempting to remove a number of viruses from an infected system. The antivirus software in use is fully updated and has detected the viruses. However, a message stating that the file is in use appears when the technician tries to quarantine or delete the infected files. Which of the following can be done to resolve this issue?()

  • A、Change the permissions on the file.
  • B、End the running process.
  • C、Run the antivirus scan again.
  • D、Use the command line to delete the file.

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A technician needs to manage a switch by using the management port on the back of the switch.Which of the following cables would the technician use?()A、StraightB、ConsoleC、CrossoverD、Loopback

You administer a network that uses two routers, R1 and R2, configured as an HSRP group to  provide redundancy for the gateway. Router R1 is the active router and has been configured as  follows:   R1#configure terminal   R1(config)#interface fa0/0   R1(config-if)#ip address 10.10.0.5 255.255.255.0   R1(config-if)#standby 1 priority 150   R1(config-if)#standby preempt delay minimum 50   R1(config-if)#standby 1 track interface fa0/2 15   R1(config-if)#standby 1 ip 10.10.0.20   Which of the following describes the effect the standby preempt delay minimum 50 command will  have on router R1?()A、 The HSRP priority for router R1 will increase to 200.B、 Router R1 will become the standby router if the priority drops below 50.C、 The HSRP priority for router R1 will decrease to 50 points when Fa0/2 goes down.  D、 Router R1 will wait 50 seconds before attempting to preempt the active router.

A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?()A、The technician plugged a USB 2.0 device into a USB 1.1 port.B、The technician needs to reboot the computer for the device to work.C、The technician plugged a USB 1.1 device into a USB 2.0 port.D、The front panel connectors are not plugged into the motherboard.

A technician needs to build a server with at least 16GB of RAM and Windows 2008R2 as the operating system. Which of the following processors should the technician choose?()A、32-bit AMD processorB、32-bit Intel P4 processorC、64-bit Intel processorD、64-bit ARM processor

Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?()A、The technician should always bend at the waist and lift with their arms.B、The technician should seek assistance from an available customer.C、The technician should always bend at the waist and lift with their back.D、The technician should get assistance from another technician.

A technician installed a new application on a Windows XP desktop. When the technician tries to launch the application it crashes. Which of the following can the technician use to troubleshoot the application?()A、System logsB、Security logsC、Application logsD、Application installation logs

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A customer calls in, talking constantly without allowing time for the technician to answer or ask questions. The technician decides to place the customer on hold to work on another issue and misses what the customer’s problem was. When the customer is finished explaining the issue, the technician asks the customer to summarize the problem again, which angers the customer. How could the technician have better handled the situation to avoid such a confrontation?()A、The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.B、The technician should have allowed the customer to finish completely, and then return to the customer’s first point to build a structured discussion.C、The technician should have transferred the call to a supervisor, as the supervisor is better trained to handle such customers.D、The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue.

A technician is troubleshooting a lack of Internet connectivity affecting their entire office. The technician suspects the issue is with their Internet Service Provider failing to provide service.Which of the following command line tools should the technician use to BEST test this theory?()A、tracertB、ipconfigC、netstatD、nslookup

A laser printer has a vertically repetitive print defect. Before attempting to repair the printer,a technician should determine:()A、the distance between the spots.B、which paper tray was used to print the document.C、which driver was used to print the document.D、which application was used to print the document.

A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs, but will no longer burn DVDs. When arriving on site, what is the FIRST action that the technician should take?()A、check for a faulty IDE cableB、be sure that the DVD+R is formatted before using itC、check for incompatible mediaD、re-install the DVD burning software

The user cannot access some Internet websites, but can connect to resources inside the local network. The technician successfully uses the ping command to test the user’s connectivity. Which of the following commands can the technician run NEXT to troubleshoot the issue?()A、net /?B、ipconfig /flushdnsC、netstat -rD、nbtstat -R

多选题A technician installed a new application on a Windows XP desktop. After the application wasinstalled, the technician rebooted the desktop and received a bluescreen error. Which of thefollowing steps should the technician perform?() (Select TWO).ABoot into Safe ModeBReplace the motherboardCUninstall the applicationDReplace the hard driveEInstall more RAM

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单选题A client asks a technician to add a DVD+R burner to a computer system. The technician does this and successfully tests the drive. Three weeks later, the client calls and says that the burner is no longer working. The technician learns that the drive reads CDs and DVDs, but will no longer burn DVDs. When arriving on site, what is the FIRST action that the technician should take?()Acheck for a faulty IDE cableBbe sure that the DVD+R is formatted before using itCcheck for incompatible mediaDre-install the DVD burning software

单选题A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. How should the technician deal with this situation? ()AAllow the user to demonstrate expertise.BDo not argue; empathize with the user, and offer to help.CAsk the user to watch as the technician diagnoses and corrects the problem.DDocument each of the steps to replicate at a later time.

单选题A technician is attempting to use a command line prompt to continuously ping a remote server to check availability and reliability of the connection. Which of the following provides the ping command needed to continuously ping the system?()Aping -aBping -fCping -rDping -t

单选题Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?()AThe technician should always bend at the waist and lift with their arms.BThe technician should seek assistance from an available customer.CThe technician should always bend at the waist and lift with their back.DThe technician should get assistance from another technician.

单选题After a technician installs a video card, which of the following should the technician configure NEXT?()AResolutionBColorsCDots per inchDRefresh rate

单选题A laser printer has a vertically repetitive print defect. Before attempting to repair the printer,a technician should determine:()Athe distance between the spots.Bwhich paper tray was used to print the document.Cwhich driver was used to print the document.Dwhich application was used to print the document.

单选题An uninstalled program is still attempting to load when Windows starts. Which of the following options can the technician suggest to stop this unwanted program from loading?()AServicesBAdd or Remove ProgramsCSystem Configuration UtilityDSystem File Checker

单选题A user is attempting to access a website but is getting a ‘Page cannot be displayed’ error. The technician checks the IP address of the computer and sees that it has been assigned 169.254.10.70. Which of the following is the MOST likely cause?()AThe device is located behind a firewall.BThe network card is disabled.CThe device is not configured for DHCP.DThe device cannot locate a DHCP server.

多选题A server technician has been attempting to install an operating system on the company test server for several days. The technician has experienced error messages at several points of theinstallation and the system has frozen during various parts of the boot process. The technician has replaced the power supply, graphics card and installation disk with known good components.Which of the following could be causing these issues?()AStorage driver not loadedBFragmented hard driveCDamaged or faulty NIC chipsetDDamaged or faulty system boardEMemory incompatible with the processorFMissing voltage regulator

单选题A technician needs to build a server with at least 16GB of RAM and Windows 2008R2 as the operating system. Which of the following processors should the technician choose?()A32-bit AMD processorB32-bit Intel P4 processorC64-bit Intel processorD64-bit ARM processor