You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）A、CDATB、Configuration and Options Guide （COG）C、Physical Alarm Sounding in Data CenterD、IBM Systems Director
You have successfully sold and installed your customer’s System x solution. Sometimes， the overall succeed of a sale depends on how well you have trained your customer to support their new hardware. Please consider the following tools. Which one would be the best for protectively determining a server outage， and contacting the system administrator about the outage？（）
- A、CDAT
- B、Configuration and Options Guide （COG）
- C、Physical Alarm Sounding in Data Center
- D、IBM Systems Director
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“请出示您的身份证。”译成英文是()。 A、May I have your passportB、I will need to see your ID card,please.C、Would you please show me your ID cardD、Would you please show me the contents
Angry customers tend to aim their dissatisfaction and complaints at staff members. If this happens to you, you should remember that they are actually expressing their dissatisfaction about the company and not about you as an individual. But if you wish to be successful in any business, then you have to learn how to handle angry customers. Listed below are a few guidelines to help you develop your own personal strategy for dealing with angry customers:Never argue back. You must stay calm and aim to satisfy the customer even in the most difficult situations. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.Use your ears more than your mouth. Make sure you listen more than you speak. By listening carefully, you will be able to understand why the customer is complaining, so that satisfactory steps can be taken.Show that you care: Use every opportunity to express your apology and understanding. You have to show that you will do everything within your power to try and resolve the situation. This exhibition of your concern will win the customer over. There will be a significant change in their behavior.Control your anger and be patient. Learn to relax and calm yourself. Having patience with your customers and with yourself will go a long way in winning over hostile customers.The above guidelines are very useful in helping you successfully tackle all kinds of difficult situations in life. If you follow them, you are on your way to succeeding in your career.21. Whom do angry customers tend to aim their dissatisfaction and complaints at?A. Staff members.B. Company managers.C. Those who accompany them.22. When a customer shouts rudely at you, you should().A. arg1e back and protect yourselfB. keep quiet and leave the customer aloneC. keep calm and listen carefully to the customer23. The underlined sentence “Use your ears more than your mouth” means().A. Your mouth is not more important for you than your ears.B. You should listen more than you speak.C. You should talk more than you listen.24. When dealing with an angry customer, which is NOT the right attitude?A. Be concerned.B. Be patient.C. Be amused.25. Which of the following statements is true according to the passage?A. When the customers complain, you neednt listen carefully.B. You neednt say sorry to those angry customers.C. You should relax yourself and try to understand the angry customers.
Customer service is the service or care that a consumer receives before, during and after a purchase. It's one of the factors that come in to play when a consumer is determining buying value, the other is the quality of the product or service that is being____1____Consumers often must encounter an experience to not only be a satisfied customer, but a loyal customer. Customer service is a part of that experience.Top notch service will create______2___and a returning customer, which is what we all must strive for.Excellent customer service is____3____to businesses today. It's a component that is often missing, unfortunately. How do you provide great customer service? Always make your customer a ____4___. Greet them in a friendly manner, whether that be via telephone, email or in person.Let them know you are there to help and that you will take care of them, not only before the sale but after as well. After all, in a thriving business customers are not ____5____; it's a requirement for businesses to survive.A. vitalB. optionalC. priorityD. offeredE. loyalty
Please state why you chose to follow these activities and how they have contributed to your personal development. You may wish to give details of your role whether anyone else was involved and any difficulties you encountered。
You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?（）A. then rejectB. then discardC. then next filterD. then silent-drop
共用题干第二篇Saving MoneyWhere you save your money often depends on what you are saving for. If you are saving to buy a CD（光盘）or to go to a concert,then probably you would keep your money somewhere in your room.If you are saving for a big purchase like a mountain bike or a school trip,where would you save your money?One place to save money is the bank.Putting your money in a savings account will help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）,one year later you'll still have the same amount of money you put in.If you put your money in a savings account,one year later,you'II have more money than you put in.Why?When you keep your money in a bank,your money earns interest.Interest is an amount of money a bank pays you to use your money.The bank uses your money(and the money of other people,too)to loan money to people and businesses.The bank will send you a statement several times a year. A bank statement tells you how much money you have in your account.It also tells you how much interest you have earned.If you leave your money in the bank,you can watch it grow!Another way you can save money is to buy a certificate of deposit or CD.If you have some money that you don't need to use for a long time,this is a good way to make your money grow.You can buy a CD at a bank.You agree not to use the money for a certain period of time.That period might be from six months to five years.You can't touch your money during that time.If you do,you must pay a penalty,or fee. If you draw your money before it is due,you will have toA:pay interest to the bank. B:close your account.C:open a new account. D:pay a penalty or fee,
共用题干第二篇Saving MoneyWhere you save your money often depends on what you are saving for. If you are saving to buy a CD（光盘）or to go to a concert,then probably you would keep your money somewhere in your room.If you are saving for a big purchase like a mountain bike or a school trip,where would you save your money?One place to save money is the bank.Putting your money in a savings account will help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）,one year later you'll still have the same amount of money you put in.If you put your money in a savings account,one year later,you'II have more money than you put in.Why?When you keep your money in a bank,your money earns interest.Interest is an amount of money a bank pays you to use your money.The bank uses your money(and the money of other people,too)to loan money to people and businesses.The bank will send you a statement several times a year. A bank statement tells you how much money you have in your account.It also tells you how much interest you have earned.If you leave your money in the bank,you can watch it grow!Another way you can save money is to buy a certificate of deposit or CD.If you have some money that you don't need to use for a long time,this is a good way to make your money grow.You can buy a CD at a bank.You agree not to use the money for a certain period of time.That period might be from six months to five years.You can't touch your money during that time.If you do,you must pay a penalty,or fee. Among other things,a bank statement tells you A: the amount of money you have in the bank.B:the current rates of interest.C:the current rates of exchange.D:the best way to save your money.
If you have not received__________ of your order within two business days, please contact our customer service center.A.confirmationB.resignationC.preparationD.expectation
资料：Early ExperiencesIf you've communicated a positive initial impression and customers decide to explore your product, can they discover the features and functions that help get them up to speed? Does your interface provide clear, streamlined paths free of unnecessary instructions, distracting visual elements, or unneeded features or functionality? Finally, how well does your product help customers get the benefits they want, or even lead them to benefits they were unaware of?Testing helps determine if customers find the terminology clear and jargon-free; whether the page and content is organized logically from their perspective; if processes-such as registration, checkout or upgrading-are efficient and easy to use; and if it's clear how to cancel a process or navigate to a specific function or location.MaturityOver time, discovering shortcuts and advanced functionality will help mature customers do their jobs more quickly. You'll want to test how these options are communicated and ensure that they address the needs of these customers without impacting the experience of other customers.Unless you test with actual users, your product team won't get a true perspective about what your product is like to use by the people who matter most the users themselves. This may seem obvious, but in many organizations, approximate customers-such as salespeople-are sometimes used to review products. After all, they have a lot of customer contact. But salespeople don't have the same motivations or context as customers. At best, this approach is risky. When you test with real users, usability tests ensure that all product stakeholders get a realistic, honest view of your product's effectiveness.If you have never watched a customer use your product, you might be in for a surprise. "Obvious" product assumptions may be challenged, or you might find that customers think differently about what value means to them. Whatever you discover, you'll unearth information to develop products that are more likely to be ones that your customers value. Which of the following is true?A.You should separate new and mature customers in testing your products.B.Approximate customers are equally valuable as real users.C.Salespeople have a lot of customer contact, so they have the same motivations as customersD.Usability test aims to please the customers
共用题干第二篇Saving MoneyWhere you save your money often depends on what you are saving for.If you are saving to buy a dictionary or to go to a concert,then probably keep your money somewhere in your room.If you are saving for a big purchase like a mountain bike or a school trip,where would you save your money?One place to save money is the bank.Putting your money in a savings account will help your money earn more money.If you put your money in a piggy bank（猪形储蓄罐）,one year later you'll still have the same amount of money you put in.If you put your money in a savings account,one year later,you'll have more money than you put in.Why?When you keep your money in a bank,your money earns interest.Interest is the amount of money a bank pays you to use your money.The bank uses your money(and the money of other people,too)to loan money to people and businesses.The bank will send you a statement several times a year.A bank statement tells you how much money there is in your account.It also tells you how much interest you have earned.If you leave your money in the bank,you can watch it grow!Another way you can save money is to buy a certificate of deposit or CD.If you have some money that you don't need to use for a long time,this is a good way to make your money grow.You can buy a CD at a bank.You agree not to use the money for a certain period of time.That period might be from six months to five years.You can't touch your money during that time.If you do,you must pay a penalty,or fee.Since the bank is using your money for that time period,it will pay you interest.You will earn more interest with a CD than in a savings account.Can you guess why?It's because you promise to leave your money in the bank for a certain period of time.Banks pay different rates of interest.So,you may want to compare rates in newspaper ads before buying a CD.If you draw your money before it is due,A:you have to pay interest to the bank.B:you have to close your account.C:you have to open a new account.D:you have to pay a penalty or fee.
共用题干第二篇Saving MoneyWhere you save your money often depends on what you are saving for. If you are saving to buy a CD（光盘）or to go to a concert, then probably you would keep your money somewhere in your room.If you are saving for a big purchase like a mountain bike or a school trip,where would you save your money?One place to save money is the bank.Putting your money in a savings account will help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）, one year later you'll still have the same amount of money you put in.If you put your money in a savings account,one year later,you'll have more money than you put in.Why?When you keep your money in a bank,your money earns interest.Interest is an amount of money a bank pays you to use your money.The bank uses your money(and the money of other people,too)to loan money to people and businesses.The bank will send you a statement several times a year. A bank statement tells you how much money you have in your account.It also tells you how much interest you have earned.If you leave your money in the bank,you can watch it grow!Another way you can save money is to buy a certificate of deposit or CD.If you have some money that you don't need to use for a long time,this is a good way to make your money grow.You can buy a CD at a bank.You agree not to use the money for a certain period of time.That period might be from six months to five years.You can't touch your money during that time.If you do,you must pay a penalty,or fee.Your money will earn more money if you put itA:in your room. B:in a piggy bank.C:in your pocket. D:in a savings account.
共用题干第二篇Saving MoneyWhere you save your money often depends on what you are saving for. If you are saving to buy a CD（光盘）or to go to a concert, then probably you would keep your money somewhere in your room.If you are saving for a big purchase like a mountain bike or a school trip,where would you save your money?One place to save money is the bank.Putting your money in a savings account will help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）, one year later you'll still have the same amount of money you put in.If you put your money in a savings account,one year later,you'll have more money than you put in.Why?When you keep your money in a bank,your money earns interest.Interest is an amount of money a bank pays you to use your money.The bank uses your money(and the money of other people,too)to loan money to people and businesses.The bank will send you a statement several times a year. A bank statement tells you how much money you have in your account.It also tells you how much interest you have earned.If you leave your money in the bank,you can watch it grow!Another way you can save money is to buy a certificate of deposit or CD.If you have some money that you don't need to use for a long time,this is a good way to make your money grow.You can buy a CD at a bank.You agree not to use the money for a certain period of time.That period might be from six months to five years.You can't touch your money during that time.If you do,you must pay a penalty,or fee.If you draw your money before it is due,you will have toA:pay interest to the bank. B:close your account.C:open a new account. D:pay a penalty or fee.
共用题干第二篇Saving MoneyWhere you save your money often depends on what you are saving for. If you are saving to buy a CD（光盘）or to go to a concert, then probably you would keep your money somewhere in your room.If you are saving for a big purchase like a mountain bike or a school trip,where would you save your money?One place to save money is the bank.Putting your money in a savings account will help your money earn more money. If you put your money in a piggy bank（猪形储蓄罐）, one year later you'll still have the same amount of money you put in.If you put your money in a savings account,one year later,you'll have more money than you put in.Why?When you keep your money in a bank,your money earns interest.Interest is an amount of money a bank pays you to use your money.The bank uses your money(and the money of other people,too)to loan money to people and businesses.The bank will send you a statement several times a year. A bank statement tells you how much money you have in your account.It also tells you how much interest you have earned.If you leave your money in the bank,you can watch it grow!Another way you can save money is to buy a certificate of deposit or CD.If you have some money that you don't need to use for a long time,this is a good way to make your money grow.You can buy a CD at a bank.You agree not to use the money for a certain period of time.That period might be from six months to five years.You can't touch your money during that time.If you do,you must pay a penalty,or fee.A bank pays you interest forA:wasting your money. B:losing your money.C:using your money. D:decreasing your money.
（） you have entered your new office building, you probably would like to refurnish it.ANow thatBSo thatCForDBecause
— Excuse me, would you lend me your calculator? —（）A、Certainly. Here you areB、Please don’t mention itC、It’s nothingD、Yes, I have a hand
You are planning a new VLAN-based network solution. What is one item you should consider when creating your implementation plan as it concerns VLANs？（）A、generic router and switch configuration parametersB、end-to-end test plan after all components have been installed and configuredC、administrator assignmentsD、rollback plan
You have a junior sales representative working with your largest customer， who needs to build an entry System x Server hardware solution. Which IBM resource should the junior sales representative use？ （）A、IBM Sizing GuidesB、IBM System x and BladeCenter Business Partner GuidebookC、IBM Standalone Solutions Configuration Tool （SSCT） D、IBM ServerProven
A customer has purchased three IBM System Storage DS8700 systems and would like to have their administrators trained. Which training alternative provides the necessary training with the least financial impact（）A、purchase the training CD for the disk subsystem and have the staff do self-paced trainingB、have the IBM Service Support Representative perform the trainingC、contact IBM Education Services for an onsite training classD、send one person at a time to an IBM training session
A customer is looking at an Oracle eBusiness solution. They would like to know what hardware they will need for the solution. They have some preliminary information from Oracle, including hardware requirements and specifics for their environment. Which of the following should be done next?（）A、Configure a 2 node x3950 X5 B、Customer needs a System p server to support Oracle applications C、Download the Oracle eBusiness sizing questionnaire from IBM, fill out with customer and submit to IBM for System x sizing D、Configure a system that meets the minimum requirements
A customer wants to deploy a centralized storage system to support a new database. Which of the following factors should the storage specialist consider first?（）A、disaster recovery strategyB、the number of IOPS requiredC、the capacity of each hard driveD、how the database will be backed up
You have a firewall filter applied in an inbound direction on a customer interface. You would like this filter to protect your network from a spoofed denial of service attack. Which action should be configured to accomplish your goal?（）A、then rejectB、then discardC、then next filterD、then silent-drop
单选题A customer is looking at an Oracle eBusiness solution. They would like to know what hardware they will need for the solution. They have some preliminary information from Oracle, including hardware requirements and specifics for their environment. Which of the following should be done next?（）AConfigure a 2 node x3950 X5 BCustomer needs a System p server to support Oracle applications CDownload the Oracle eBusiness sizing questionnaire from IBM, fill out with customer and submit to IBM for System x sizing DConfigure a system that meets the minimum requirements
问答题Practice 5 ● Your company has decided to invest some of this year’s exceptionally high profits in one of the following areas: ● New company buses ● Culture comparative Courses ● Special bonus payments. ● You have been asked to write a report recommending how the profits should be invested and what benefits they would bring respectively. ● Write 200-250 words on your Answer Sheet.
单选题You should assemble the Windows Sound System microphoneAbefore you have installed your audio hardware.Bbefore you connect it to your hardware.Cafter you have connected it to your hardware.
问答题Practice 2 Discussion—about 5 minutes In this part of the test you are given a discussion topic. You have 30 seconds to look at the prompt card, an example of which is below, and then about 3 minutes to discuss the topic with your partner. After that the examiner will ask you more questions related to the topic. For two candidates Compromise on price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together and decide: ● which kind of activities would be suitable for a successful deal. ● how much are you to step down For three candidates Compromise on Price You have had a negotiation with a foreign trade delegation which comes to nothing. You have been told to have this big deal come off. Discuss the situation together, and decide: ● Which kind of activities would be suitable for a successful deal. ● how much are you to step down. ●·how to show your sincerity.
单选题Customer: I think I’ll have the tomato soup to start._____ Waiter: Right. And would you like croutons in your soup? Customer: No, thank you. Waiter: How would you like your steak? Rare, medium or well done?AAnd I’d like some teaBAnd I’d also like a steak.CAnd perhaps some orange juice. DAnd I’d like to order now.