资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.According to the passage， what is the advantage of complaining directly to the store manager?A.The problem will be settled faster.B.The problem will usually be settled in the customer s favor.C.The problem will no longer exist immediately.D.Both A&B.
资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.
According to the passage， what is the advantage of complaining directly to the store manager?
Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.
According to the passage， what is the advantage of complaining directly to the store manager?
A.The problem will be settled faster.
B.The problem will usually be settled in the customer s favor.
C.The problem will no longer exist immediately.
D.Both A&B.
B.The problem will usually be settled in the customer s favor.
C.The problem will no longer exist immediately.
D.Both A&B.
参考解析
解析：本题的问题是“根据文章，直接向商店经理投诉有什么好处？”。A选项“问题将得到更快解决”；B选项“问题解决方式通常会得到顾客的青睐”；C选项“问题将立即不复存在”；D选项“A和B”。根据主题句可知，直接向经理投诉的高处有两个：一是问题解决得更快；二是通常问题的解决方式受消费者青睐，故选D。
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Many people, including some policemen, believe eye contact is a good test of honesty. If someone can't look at you directly in the eye, then he or she is not playing honestly, they insist. After many experiments, however, a number of experts have found out that good liars can make false eye contact.Eye contact, though not a sure sign of dishonesty, is a clear way to show interest in another person. When a person looks at you and continues to do so, you know his attention is placed on you. When he turns his head away, his mind is probably elsewhere. But there are exceptions. A shy person may have trouble making and keeping eye contact, no matter how interested he is in the other person. And certain nationalities, such as the British and Germans, are much less oriented to eye-to-eye contact than, say, the French and the Arabs.Eye contact should be natural, not forced or overdone.Have short periods of eye contact while you watch other parts of the person's face — especially the mouth. When the person smiles, be sure to smile back. But always make an effort to return your gaze to the person's eyes as she speaks. It is common to look up, down, and all around when speaking to others, and not have eye contact at all times.Too much eye contact, especially if it is forced, can work against you. If you stare at a person, or leer in a suspicious way, the other person may feel uncomfortable and even suspicious about your intent. A fixed stare can seem like aggressive behavior. if it is a challenge as to who will look away first.(1)Many people believe that eye contact is a sign of ___________.A、honestyB、dishonestyC、attentionD、A and C(2)According to the passage, which of the following statements is NOT true?A、Eye contact is a way to show interest in another person.B、When a person looks at you, his attention is placed on you.C、When a person fails to make eye contact, he is definitely not interested in you.D、It is common to look up, down, and all around when speaking to others.(3)While we watch other person's face, we should have short periods of eye contact with, especially, other people's _____________.A、eyesB、noseC、mouthD、ears(4)Which of the following statements is TRUE according to the passage?A、Eye contact is not a good test of honesty.B、Some people may have trouble making and keeping eye contact, no matter how interested he is in the other person.C、If someone can look at you directly in the eye, he or she is playing honestly.D、A number of experts have found out that no one can make false eye contact.(5)This passage mainly discusses ________________.A、how to test one is honest or not by the way of eye contactB、how to make eye contactC、how to avoid too much eye contactD、the function of correct eye contact
the teacher give students 2 minutes to skim a text, and when time is up, he asks students to stop and answer some questions. in this way, the teacher's role is a／an _____________. A、participantB、controllerC、prompterD、organizer
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共用题干1.Two former lovers are to get married next month after reuniting on Facebook 27 years after their romance first ended.2.Paul Eaton,56,and Dawn Pitman,48,first met when he stayed at her mother's bed and breakfast hotel in 1982.The couple enjoyed an 18-month romance before going their separate ways because Ms. Pitman,then 21,thought she was too young to settle down.3.They both met other partners and had children in the following years,but never forgot about each other,then in 2008,water board worker Mr. Eaton joined social networking website Facebook, where he saw some pictures of Ms.Pitman on holiday and got in touch.The mother-of-one,a care worker from Exmouth,Devon,said,"I went to America on holiday and my niece Rachel put all these pictures on Facebook.The irony was that I told her to put them off because I felt it was an invasion of privacy and she said she would get them around to it when she had time.If I hadn't been on Facebook,he would not have contacted me and we would have never got back together."4.Ms.Pitman later mentioned,"I did think of him quite a lot over the years and wondered what happened to him. He hasn't changed a bit.He's the same old laid back,easygoing Paul I knew all those years ago."Mr. Eaton,a father-of-two from Bransley,South Yorkshire said:"It was totally a chance thing. I had only been on Facebook for one day.I just typed Dawn's name in and I hoped for the best.It was a bit scary when I contacted her. I thought she might be married and would have a dozen kids."5.The couple met up again on New Year's Eve 2008 and were amazed to discover the intervening years had been kind to each other."It was a real shock,"Mrs.Pitman said,"We both saw each other and he was exactly the same as I remember and that's what he said about me.He hadn't changed a bit.I knew then he was the one for me."6.Mr. Eaton added:"We just knew instantly as soon as we met up again.We didn't even have to discuss it or propose.When we knew each other all those years ago,I was a white van man and Dawn had a sports car. I still got a white van and Dawn still has a sports car. Some things never change.She always said that we would see each other again.I just didn't think it would be 27 years."The couple are due to get married in Exmouth on March 20.Paragraph 6______A:How Facebook Works.B:The Old Romance Between Mr. Eaton and Ms.Pitman.C:Ms.Pitman's Holiday in America.D:How the Couple Found Each Other.E:The Happy Ending.F: The Meeting After 27 Years.
共用题干第三篇Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.What does the word"preoccupation"mean?A:Love. B:Hobby.C:Hate. D:Obsession.
共用题干第三篇Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.The author used the example of the grocery shopping to______.A:demonstrates her children's safety was closely related to the item she selected in the storeB:account for Karen's inability to perform everyday activitiesC:show how specific numbers were related to the safety of her childrenD:further explains that Karen was suffering from a psychological illness
共用题干1.Two former lovers are to get married next month after reuniting on Facebook 27 years after their romance first ended.2.Paul Eaton,56,and Dawn Pitman,48,first met when he stayed at her mother's bed and breakfast hotel in 1982.The couple enjoyed an 18-month romance before going their separate ways because Ms. Pitman,then 21,thought she was too young to settle down.3.They both met other partners and had children in the following years,but never forgot about each other,then in 2008,water board worker Mr. Eaton joined social networking website Facebook, where he saw some pictures of Ms.Pitman on holiday and got in touch.The mother-of-one,a care worker from Exmouth,Devon,said,"I went to America on holiday and my niece Rachel put all these pictures on Facebook.The irony was that I told her to put them off because I felt it was an invasion of privacy and she said she would get them around to it when she had time.If I hadn't been on Facebook,he would not have contacted me and we would have never got back together."4.Ms.Pitman later mentioned,"I did think of him quite a lot over the years and wondered what happened to him. He hasn't changed a bit.He's the same old laid back,easygoing Paul I knew all those years ago."Mr. Eaton,a father-of-two from Bransley,South Yorkshire said:"It was totally a chance thing. I had only been on Facebook for one day.I just typed Dawn's name in and I hoped for the best.It was a bit scary when I contacted her. I thought she might be married and would have a dozen kids."5.The couple met up again on New Year's Eve 2008 and were amazed to discover the intervening years had been kind to each other."It was a real shock,"Mrs.Pitman said,"We both saw each other and he was exactly the same as I remember and that's what he said about me.He hadn't changed a bit.I knew then he was the one for me."6.Mr. Eaton added:"We just knew instantly as soon as we met up again.We didn't even have to discuss it or propose.When we knew each other all those years ago,I was a white van man and Dawn had a sports car. I still got a white van and Dawn still has a sports car. Some things never change.She always said that we would see each other again.I just didn't think it would be 27 years."The couple are due to get married in Exmouth on March 20.Mr. Eaton joined social networking website Facebook,where he saw some pictures of Ms.Pit-man on holiday and______.A:got in touchB:an invasion of privacyC:too young to settle downD:her candlesE:met upF: all those years ago
共用题干第三篇Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.Which of the following solutions could most probably cure Karen of the illness?A:Her children were all right. B:She stopped counting numbers.C:She consulted a psychoanalyst. D:She quit smoking.
共用题干1.Two former lovers are to get married next month after reuniting on Facebook 27 years after their romance first ended.2.Paul Eaton,56,and Dawn Pitman,48,first met when he stayed at her mother's bed and breakfast hotel in 1982.The couple enjoyed an 18-month romance before going their separate ways because Ms. Pitman,then 21,thought she was too young to settle down.3.They both met other partners and had children in the following years,but never forgot about each other,then in 2008,water board worker Mr. Eaton joined social networking website Facebook, where he saw some pictures of Ms.Pitman on holiday and got in touch.The mother-of-one,a care worker from Exmouth,Devon,said,"I went to America on holiday and my niece Rachel put all these pictures on Facebook.The irony was that I told her to put them off because I felt it was an invasion of privacy and she said she would get them around to it when she had time.If I hadn't been on Facebook,he would not have contacted me and we would have never got back together."4.Ms.Pitman later mentioned,"I did think of him quite a lot over the years and wondered what happened to him. He hasn't changed a bit.He's the same old laid back,easygoing Paul I knew all those years ago."Mr. Eaton,a father-of-two from Bransley,South Yorkshire said:"It was totally a chance thing. I had only been on Facebook for one day.I just typed Dawn's name in and I hoped for the best.It was a bit scary when I contacted her. I thought she might be married and would have a dozen kids."5.The couple met up again on New Year's Eve 2008 and were amazed to discover the intervening years had been kind to each other."It was a real shock,"Mrs.Pitman said,"We both saw each other and he was exactly the same as I remember and that's what he said about me.He hadn't changed a bit.I knew then he was the one for me."6.Mr. Eaton added:"We just knew instantly as soon as we met up again.We didn't even have to discuss it or propose.When we knew each other all those years ago,I was a white van man and Dawn had a sports car. I still got a white van and Dawn still has a sports car. Some things never change.She always said that we would see each other again.I just didn't think it would be 27 years."The couple are due to get married in Exmouth on March 20.After an 18一month romance the couple split up because Ms. Pitman thought she was______.A:got in touchB:an invasion of privacyC:too young to settle downD:her candlesE:met upF: all those years ago
共用题干第三篇Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.Which of the following inferences is most probably true according to the passage?A:When Karen was in a great hurry to smoke,she would feel much anxiety.B:If she selected the fourth item on the shelf in a group,the fourth child must experience some unknown disaster.C:Drinking four cups of coffee would make Karen more comfortable than drinking two cups.D:Karen was a mother of four sons.
共用题干第三篇Karen Rusa was a 30-year-old woman and the mother of four children. For the past several months Karen had been experiencing repetitive thoughts that centered around her children's safety. She frequently found herself imagining that a serious accident had occurred;she was unable to put these thoughts out of her mind.On one such occasion she imagined that her son,Alan,had broken his leg playing football at school. There was no reason to believe that an accident had occurred,but she kept thinking about the possibility until she finally called the school to see if Alan was all right. Even after receiving their assurance that he had not been hurt,she described herself as being somewhat surprised when he later arrived home unharmed.Karen also noted that her daily routine was seriously hampered by an extensive series of counting work that she performed throughout each day.Specific numbers come to have a special meaning to her;she found that her preoccupation with these numbers was interfering with her ability to perform everyday activities.One example was grocery shopping. Karen believed that if she selected the first item,some dreadful thing would happen to her first child, if she selected the second item,some unknown disaster wonld fall on her second child, and so on for the four children.Karen's preoccupation with numbers extended to other activities, most notable the pattern in which she smoked cigarettes and drank coffee.If she had one cigarette, she believed that she had to smoke at least four in a row or one of her children would be harmed in some way. If she drank one cup of coffee,she felt compelled to drink four. Karen acknowledged the unreasonableness of these rules,but,nevertheless,maintained that she felt more comfortable,when she observed them earnestly.When she was occasionally in too great a hurry to observe these rules, she experienced considerable anxiety in the form of a subjective feeling of dread and fear. She described herself as tense,uneasy and unable to relax during these periods.The main idea of the passage is to______.A:describe a woman who suffered from a psychological diseaseB:warn the readers against any imaginationC:explain the reason why Karen had such fanciful thoughtsD:present a case for the readers to study
资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.What if a polite complaint doesn't work?A.Complain again politely.B.Threaten to take further measures.C.Complain in a rude way.D.Report it to the management of the company.
资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.When a consumer finds that an item she or he bought is faulty， what should she/he do first?A.To ask for help from the shop assistantsB.To show the written promise by the companyC.To post it onlineD.To complain to the company
资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.What will help make the complaint more effective? Choose the answer that is INCORRECT.A.Demonstrate the problem specifically.B.Do it politely but firmly.C.Do it in person.D.Make general statements first.
资料：When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims， the first step is to present the warranty， or any other records which might help. at the store of purchase. In most cases，this action will produce results. However， if it does not， there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general， the “higher up” his or her complaint， the faster he or she can expect it to be settled. In such a case， it is usually settled in the consumer's favor， assuming he or she has a just claim.Consumers should complain in person whenever possible， but if they cannot get to the place of purchase， it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly， and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done， the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example，“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so， the consumer should do this， stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result， the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.Why does the author mention the example of stereo in paragraph 3?A.To illustrate that it will be better if the customer states the specific problem.B.To show that the stereo is really not working.C.To complain about the stereo.D.To stress that something is wrong with the left speaker and the sound.
Jim was a greedy boy.He enjoyed having good food.One day when he came to have breakfast,he found there was only bread and gruel(麦片粥).So he didn′t want to have any.Then he thought out a plan to fool his mother and get something good to eat.He put his hands on his stomach and said,"I′ve got a stomachache,Mum,and I don′t want any breakfast now."His mother said,"I′m sorry to hear that.Go to Doctor Jones and he will give you some medicine.You know his house."Then she gave Jim some money and let him go by bus.Jim got off the bus after five minutes′fide.He didn′t go to seeDr.Jones.He went into a shop and bought some pieces of cakes.Jim was eating the cakes on his way back home.When he got home,his mother asked him,"What did Dr.Jones say,my boy?"Jim answered,"He said good food is better than any medicine for my stomachache.So I went and bought some cakes instead of buying medicine."Now Jim′s mother knew what Jim′s stomachache meant.At last Jim′s motherA.gave her son some good foodB.knew her son had told a lieC.bought some medicine for her sonD.bought some cakes for her son
Jim was a greedy boy.He enjoyed having good food.One day when he came to have breakfast,he found there was only bread and gruel(麦片粥).So he didn′t want to have any.Then he thought out a plan to fool his mother and get something good to eat.He put his hands on his stomach and said,"I′ve got a stomachache,Mum,and I don′t want any breakfast now."His mother said,"I′m sorry to hear that.Go to Doctor Jones and he will give you some medicine.You know his house."Then she gave Jim some money and let him go by bus.Jim got off the bus after five minutes′fide.He didn′t go to seeDr.Jones.He went into a shop and bought some pieces of cakes.Jim was eating the cakes on his way back home.When he got home,his mother asked him,"What did Dr.Jones say,my boy?"Jim answered,"He said good food is better than any medicine for my stomachache.So I went and bought some cakes instead of buying medicine."Now Jim′s mother knew what Jim′s stomachache meant.That day Dr.JonesA.gave Jim some medicineB.went to see JimC.didn't meet Jim at allD.advised Jim to buy some cakes
Jim was a greedy boy.He enjoyed having good food.One day when he came to have breakfast,he found there was only bread and gruel(麦片粥).So he didn′t want to have any.Then he thought out a plan to fool his mother and get something good to eat.He put his hands on his stomach and said,"I′ve got a stomachache,Mum,and I don′t want any breakfast now."His mother said,"I′m sorry to hear that.Go to Doctor Jones and he will give you some medicine.You know his house."Then she gave Jim some money and let him go by bus.Jim got off the bus after five minutes′fide.He didn′t go to seeDr.Jones.He went into a shop and bought some pieces of cakes.Jim was eating the cakes on his way back home.When he got home,his mother asked him,"What did Dr.Jones say,my boy?"Jim answered,"He said good food is better than any medicine for my stomachache.So I went and bought some cakes instead of buying medicine."Now Jim′s mother knew what Jim′s stomachache meant.Jim is a boy marked by hisA.clevernessB.honestyC.greedD.naughtiness
Jim was a greedy boy.He enjoyed having good food.One day when he came to have breakfast,he found there was only bread and gruel(麦片粥).So he didn′t want to have any.Then he thought out a plan to fool his mother and get something good to eat.He put his hands on his stomach and said,"I′ve got a stomachache,Mum,and I don′t want any breakfast now."His mother said,"I′m sorry to hear that.Go to Doctor Jones and he will give you some medicine.You know his house."Then she gave Jim some money and let him go by bus.Jim got off the bus after five minutes′fide.He didn′t go to seeDr.Jones.He went into a shop and bought some pieces of cakes.Jim was eating the cakes on his way back home.When he got home,his mother asked him,"What did Dr.Jones say,my boy?"Jim answered,"He said good food is better than any medicine for my stomachache.So I went and bought some cakes instead of buying medicine."Now Jim′s mother knew what Jim′s stomachache meant.What did Jim′s mother give him for the breakfast that day?A.Bread.B.Cake.C.Gruel.D.Both A and C.
When a repeating timer expires,（）.A、The When-Timer-Expired trigger resets the timer's iteration parameter. B、The When-Custom-Item-Event trigger fires and executes the desired actions. C、It is put in a queue of expired timers for processing on a first-in-first-out basis. D、The When-Timer-Expired trigger fires instantly regardless of any other processing in the form module.
单选题The rules require that a stand-on vessel SHALL take action to avoid collision when she determines that（）.Arisk of collision existsBthe other vessel will cross ahead of herCthe other vessel is not taking appropriate actionDcollision cannot be avoided by the give-way vessel's maneuver alone
单选题When a rescuer finds an electrical burn victim in the vicinity of live electrical equipment or wiring，his first step is to（）.Aflush water over any burned area of the patientBapply ointment to the burned areas on the patientCget assistance to shut down electrical power in the areaDremove the patient from the vicinity of the live electrical equipment or wiring
单选题The way to reduce （） is to build up a film of lubricant between any two surfaces that rub against each other.AfrictionBcollisionCinertiaDresistance
问答题When a consumer finds that an item she or he bought is in faulty or in 1．______some other way does not live to the manufacturer’s claim for it, the first 2．______step is to present the warranty or any other records which might help, at thestore of purchase. In most cases, this action will produce results. Moreover, 3．______if it does not, there are various means the consumer may use to gain satisfaction.A simple and common method used by many consumers is to complaindirectly to the store manager. In general, the “high up” the consumer 4．______takes his or her complaint, the faster he or she can expect to be settled. 5．______In such case, it is usually settled in the consumer’s favor, assumed he 6．______or she has a just claim. Consumers should complain in person 7．______whenever possible, but if it cannot get to the place of purchase, it is 8．______acceptable to phone or write the complaint with a letter. 9．______Complaining is usually most effective when it is done politely butfirmly, and especially when the consumer can demonstrate that is wrong 10．______with the item in question.
单选题When I first arrived in Japan, I was surprised _____ the way people greeted each other.AofBtoCwithDat
单选题When a repeating timer expires,（）.AThe When-Timer-Expired trigger resets the timer's iteration parameter. BThe When-Custom-Item-Event trigger fires and executes the desired actions. CIt is put in a queue of expired timers for processing on a first-in-first-out basis. DThe When-Timer-Expired trigger fires instantly regardless of any other processing in the form module.