单选题What does the first letter require Ms. Walter to do?ACall the Customer Service CenterBSend payment to the utilities firmCReview two bills from last yearDVerify her account balance
单选题
What does the first letter require Ms. Walter to do?
A
Call the Customer Service Center
B
Send payment to the utilities firm
C
Review two bills from last year
D
Verify her account balance
参考解析
解析：
根据第2段第3句If by April 15…your residence可知信中要求Ms. Walter在4月15日之前缴纳费用，否则中断服务，故选B。
根据第2段第3句If by April 15…your residence可知信中要求Ms. Walter在4月15日之前缴纳费用，否则中断服务，故选B。
相关考题：
What do you know about Frank?A. He will arrive in Chicago this morning. B. He will send Ms. Tyler an e-mail.C. He will call Ms. Tyler himself.
What is the purpose of Ms. Walter's letter?A.To ask about the automated billing systemB.To update her contact informationC.To report receiving duplicate billsD.To challenge the company's assertions
February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter What is the purpose of Ms．Walter’s letter?A.To ask about the automated billing system B.To update her contact information C.To report receiving duplicate bills D.To challenge the company’s assertions
Questions 173-175 refer to the following letter.Excelon Travel Service, Inc711 Market StreetSan Francisco, California 94102Dear Mr. Miza:Thank you for giving Excelon Travel Services the opportunity to arrange your family ' s vacation travel plans. As an additional service to you, we have provided an overview of your travel and hotel arrangements （all times are local）:Upon your arrival at Honolulu, your rental car will be waiting for you -- just go to the Fritz Rentals service desk. As we discussed, room reservations have been made at the Mahalo Hotel; directions to the hotel will be available at the car rental desk.We pride ourselves on over twenty years of providingthe highest level of customer satisfaction and would very much appreciate your feedback on your experience with Excelon Travel Services. To help us continue to improve, please visit our Web site at www.excelonts.com and fill out our customer satisfaction survey.Once again, thank you very much for your business.Sincerely,Janet S. OnoJanet S. OnoCustomer Service Associate Excelon Travel Services What does Ms. Ono ask Mr. Mirza to do?A. Call her when he gets to Honolulu.B. Send payment as soon as possible.C. Compete a survey.D. Give her his E-mail address.
What does the first letter require Ms. Walter to do?A.Call the Customer Service CenterB.Sent payment to the utilities firmC.Review two bills from last yearD.Verify her account balance
February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter According to her letter，what action did Ms．Walter take?A.She called the company to complain B.She paid her bills by telephone C.She emailed her credit card company D.She sent payments for late fees
What will accompany Ms. Waiter's letter?A.Credit card and email recordsB.Payment of late feesC.Her business cardD.Copies of two billing statements
根据以下内容，回答203-207题。February 18thRuth Waiter2921 Cypress LaneSmithfield, UT 00375Dear Ms. Walter,It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7/15--8/14 and 9/15--10/14 last year.Our records indicate that multiple bills for these periods have been sent to your address with-out reply. At this point, we are regrettably required to take stronger measures. If by April 15 we have not received payment in full, including all late fees charged, we will be forced to terminate service to your residence.For further information about this action, or to verify the amount of your outstanding balance,please call our Customer Service Center at 1-888-555-3802, or write to the following address:Accounts Payable DivisionNorthern Utah Gas & Power55755 State Highway 16Logan, UT 00378February 27thAccounts Payable DivisionNorthern Utah Gas & Power55755 State Highway 16Logan, UT 00378Service representative,I recently received a notification of outstanding charges on my account. I am very confused and distressed by the situation outlined in your letter.First of all, I am certain that I paid for all services during the two billing period in question.The payments were on time and for the correct amount. I used your company's automated tele-phone billing system and paid with my credit card. I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company.After I had paid then, I did receive multiple bills for the periods 7/15 --8/14 and 9/15 --10/14 as stated in your letter. I tried repeatedly to report this error to your company via the cus-tomer service email system, but I never received a response. I am also attaching copies of these e-mails for your review.These documents clearly show that I have made all payments in a timely fashion, and I hope they will help you resolve this situation. If you have any more questions for me, please contact me by phone (555-7690) or email (rwalt79@mzmail.com).Ruth WalterWhy did Northern Utah Gas & Power write to Ms.Walter?A.To announce recent changes to its available servicesB.To notify her of a new policy regarding late feesC.To apologize for overcharging her accountD.To inform her of penalties she may be subject to
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What does Ms. Dorn say she will do?A.Become a guide for tours of EgyptB.Send a more detailed report of her journeyC.Contact the MT employees personallyD.Recommend the company to her acquaintances
February18th Ruth Walter 2921 Cypress Lane Smith field，UT 00375 Dear Ms．Walter， It has come to our attention that you have failed to remit payment for service provided during the two billing periods of 7／15—8／14 and 9／15—10／14 last year． Our records indicate that multiple bills for these periods have been sent to your address with out reply．At this point．we are regrettably required to take stronger measures．If by April 15 we have not received payment in full，including all late fees charged，we will be forced to terminate service to your residence． For further information about this action，or to verify the amount of your outstanding balance，please call our Customer Service Center at l—888—555—3802。or write to the following address： Accounts Payable Division Northern Utah Gas&Power 55755 State Highway 1 6 Logan，UT 00378 February 27th Accounts Payable Division Northern Utah Gas&Power 55755 State Highway l 6 Logan，UT 00378 Service representative， I recently received a notification of outstanding charges on my account．I am very confused and distressed by the situation outlined in your letter． First of all，I am certain that I paid for all services during the two billing period in question．The payments were on time and for the correct amount．I used your company’S automated telephone billing system and paid with my credit card．I am including transaction receipts from my credit card company that list these payments and the dates on which they were processed by your company. After I had paid then，I did receive multiple bills for the periods 7／15—8／14 and 9／15—10／14 as stated in your letter．I tried repeatedly to report this error to your company via the customer service email system，but I never received a response．I am also attaching copies of these emails for your review． These documents clearly show that I have made all payments in a timely fashion，and I hope they will help you resolve this situation．If you have any more questions for me，please contact me by phone(555-7690)or email(rwalt79@mzmail．com)． Ruth Walter Why did Northern Utah Gas&Power write to Ms．Walter?A.To announce recent changes to its available services B.To notify her of a new policy regarding late fees C.To apologize for overcharging her account D.To inform her of penalties she may be subject to
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单选题What will accompany Ms. Walter’s letter?ACredit card and email recordsBPayment of late feesCHer business cardDCopies of two billing statements
单选题What is the purpose of Ms. Walter’s letter?ATo ask about the automated billing systemBTo update her contact informationCTo report receiving duplicate billsDTo challenge the company’s assertions
单选题What does Ms. Dorn say she will do?ABecome a guide for tours of EgyptBSend a more detailed report of her journeyCContact the MT employees personallyDRecommend the company to her acquaintance
单选题Which of the following is a typical data warehouse query?（）AWhat is this customers address?BDoes this customer have any unpaid bills?CWhat is the balance in this customers account?DWhat are the total sales for each of the last 6 months?
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